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Business Profile

Employee Benefits Insurance

Metro Insurance Agencies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Complaints

This profile includes complaints for Metro Insurance Agencies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Insurance Agencies LLC has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 8th, 2025

      I spoke with ***** at the time an insurance agent at the Metro Insurance Agency location at 1346 SW 59th Street, OKC, OK 73119. At the time I paid them a $45 dollar broker fee to start an insurance policy through Progressive. I was to pay an additional $89 to Progressive to start. The money was subsequently taken out of my account and I was under the impression I had insurance. I received a letter on May 22, 2025 stating my insurance policy was cancelled and had been inactive since the start date of May 8th, 2025. I contact the location on June 5th originally attempting to return my money because nobody notified me prior to May 22 letting me know my policy was cancelled. That same day, I had to renew an old insurance policy for an additional $80 for only two weeks of coverage. I have since gotten my own insurance policy on my own accord and have current insurance. I entrusted ***** that everything was set on her end and everything had gone through and my insurance policy was good. I am now out the $45 fee ***** charged me May 8th, plus an additional $80 of which I paid Falcon Insurance for only two weeks of coverage. I am owed back that $45 as they are trying to say the fee is nonrefundable, but they did not uphold their end in that my insurance policy was cancelled the same day it was started. And I spoke with a Progressive representative on May 22nd, who stated that my insurance broker was the one who cancelled my policy.

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