Complaints

This profile includes complaints for MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MidFirst Bank

  501 NW Grand Blvd Oklahoma City, OK 73118-6037

  
• 

  MidFirst Bank

  999 NW Grand Blvd Ste 600 Oklahoma City, OK 73118-6051

  
• 

  MidFirst Bank

  630 W Main St Norman, OK 73069-7063

  
• 

  MidFirst Bank

  2101 SW 104th St Oklahoma City, OK 73159-7566

  
• 

  MidFirst Bank

  1037 SW 19th St Moore, OK 73160-2806

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midfirst bank at ********************************************** I tried to deposit **** dollars into the atm after a few minutes it gave 900 dollars back and said ATM can't complete your transaction shorting me 800 dollars. I called several people with only a paper dispute that means nothing to me. All I want is my 800 dollars back

  

  Business Response

  Date: 02/02/2024

  Dear Ms. ********:
  We acknowledge receipt of the above-referenced complaint submitted by Jonathon ****** to the Better
  Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
  Thank you for bringing Mr. ******’s concerns to our attention.  To protect the privacy of Mr. ******’s
  financial information, we are pleased to inform you that a MidFirst banking center manager spoke directly
  with Mr. ****** and the issues raised in his complaint were addressed during the call.  Mr. ******
  indicated he was satisfied.     
  MidFirst Bank appreciates the opportunity to respond to Mr. ******’s complaint.   
  Sincerely,
  MidFirst Bank
  501 Grand Blvd.
  Oklahoma City, OK 73118

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged prematurely on bank account inactivity fees on my account ending in ****. I received a letter from Midfirst Bank on January 19 **** which was postmarked January 12 **** stating that I would be charged for inactivity fees starting on 2/13/**** but charges of $5 has been deducted and a pending $5 appear on my balance. The last time I remember my last balance for this account it was at $228. I have called the bank twice online and at the local branch but they were very evasive regarding my inquiries and I could not speak with anyone to clarify the matter. I am asking only for the bank to stop taking these payments that according to them and their letter are not do it this time. I have two accounts there. I am seeking resolution concerning this matter any assistance would be very appreciated thank you.

  

  Business Response

  Date: 01/24/2024

  Please review the provided response to ************************* in response to his complaint submitted to the BBB. 

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband has been a member of MidFirst bank for ten years. After we got married, we made a joint account together. Before I joined MidFirst I banked with a credit union that did not charge transfer fees from savings accounts. After I joined MidFirst I continued to bank as I did at my previous institution. However, MidFirst failed to tell us when we signed up that there was a fee for every transfer from savings after 6. Since I did not know about this pointless and frankly predatory fee I continued to transfer money out of my savings almost daily. This continued for 6 months when I realized $300 was missing from my account and I was unable to pay rent. I was shocked to see the money was taken by the bank themselves. I looked back to find over $1500 was taken from my accounts for these completely unnecessary fees we were unaware of. I was shocked that we were never notified we were being charged, never called to ensure we were aware of this fee, not a thing. When we walked into the bank to talk to someone about this we were able to get back $400 of the $1500. Later after talking to more people about how unfair this was and how we needed our money back we got an additional $500. I would like all of my money returned to me as I am a teacher who does not have money to spend on transfer fees. It is a pointless rule to charge me for transferring money and evil to not tell me about and take from my pocket knowing I have no idea.

  

  Business Response

  Date: 12/29/2023

  Please review the provided response to ***************************** in response to her complaint submitted to the BBB. RE: Complaint Number #********, Consumer Complaint Filed by *****************************
  Dear ********************:
  We acknowledge receipt of the above-referenced complaint submitted by ***************************** to the ************************* (BBB) in *************, ********, concerning MidFirst Bank (MidFirst).
  Thank you for bringing ****************** concerns to our attention. We are pleased to inform you that the issues
  raised in ****************** complaint have been resolved. To protect the privacy of ****************** financial
  information, a MidFirst regional manager spoke directly with **************** and all of her concerns were
  addressed during the phone call. **************** indicated she was satisfied.
  MidFirst appreciates the opportunity to respond to ****************** complaint

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rewards credit card with this bank and I selected an offer to get cash back through a purchase with my card, the website showed the offer was activated. I never received the cash back. I called the rewards department and they said that even though I can get the offers they are not available to me. I want the cash back I was promised when I selected the offer, I spent over an hour on the phone being transferred several times between the card services and rewards department both stating they cant help me. I asked for a supervisor/manager and one was never available. They are fraudulently showing offers to get you to make purchases and then saying the offers were never really available. The one I used was spend $49 at chewy.com and receive $15 cash back. That did not happen and their customer service can only tell me sorry, you shouldn't see those offers even though they are there. This is unacceptable for a bank.

  

  Business Response

  Date: 09/19/2023

  Dear Ms. ********:
  We acknowledge receipt of the above-referenced complaint submitted by Amber ****** to the Better
  Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
  Thank you for bringing Ms. ******’s concerns to our attention.  To protect the privacy of Ms. ******’s
  financial information, we are pleased to inform you that a MidFirst regional manager spoke directly with  
  Ms. ****** on September 18, 2023, and the issues raised in her complaint were resolved.  MidFirst
  considers this matter closed.   
  MidFirst Bank appreciates the opportunity to respond to Ms. ******’s complaint.   
  Sincerely,
  MidFirst Bank
  501 Grand Blvd.
  Oklahoma City, OK 73118

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my job direct depost a portion of my paycheck into a new checking account ending in ****, on 8.25.2023. I saw th $500 deposit pending on 8.26.2023 and 8.27.2023. On 8.28.2023 I checked to make sure the deposit was ok so I could pay my rent, but my account has a zero balance and no one at the bank seems to know where my funds went. I did check with my payroll department to make sure the deposit did not reject. I have called the bank 3 times and no one seems to know what happened to my funds, continuing to tell me the bank never received the deposit, but I saw it pending on 8.26.2023 and 8.27.2023 and could not figure out why a direct deposit was pending. This is the worse experience I have ever had with a bank.

  

  Business Response

  Date: 08/31/2023

  Please review the provided response to ******************************* in response to her complaint.

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an error where an employer put the account number wrong. I called as me they found the check and deposited it in my acccount. Due to this my account had overdrafted. I received 7 overdraft fees due to autopay bills. I called midfirst was told the branch manager would call me back 3 times about taking care of this. They NEVER called me back. They did refund 2 and said I can ask my employer to reimburse the rest and that due to company policy they cannot refund more. Thats 5 xs $35. Me having to call multi times. Horrible service. Im now waiting for the person above to contact me to see if they can issue the refunds. I can see why my work no longer uses this company.

  

  Business Response

  Date: 08/01/2023

  Please review the provided response to ***************************** in response to her complaint submitted to the BBB. 

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January our banking account was hacked. Someone was putting money in from other banks into our account and then sending money out to other places (they still have not told us where). They wont return calls and now they are saying we owe almost $13,000 for the money they can not get back from the other places and they are also keeping my disability checks. Dont they have insurance for this kind of thing? Why would they penalize us for something someone else has done? We want them to rectify this situation and return the money owed to us.

  

  Business Response

  Date: 06/26/2023

  Please review the provided response to ******************************* in response to her complaint.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1st, 2022, my wife and I went in to this local branch to open an account. Our plan was to switch to a new bank, hoping for a better experience. When we met with the banker, we were offered/advertised a "no fee checking account", I did as much as I could to clarify that there were no fee's for this account. I verbally went over a short list with the banker (overdraft fee's, minimun balance fee's, transfer fee's etc...) she verbally CONFIRMED there were going to be NO FEE's. And she especially took the time to affirm that if for some reason we did not have enough funds to cover the transaction, it would be declined, and NOT charged, initiating an overdraft fee.Since then, I have recieved two (2) overdraft fee's on my account for $35 each, totalling $70. The issue described above is one of MANY I have brought to the attention of the business, ALL of which they have declined to offer a resolution. I spoke with the regional branch manager on the phone recently and she did not over any sort of resolution or any changes that they were going to make, or even consider.In light of all of the shortcomings listed in my BBB review posted 4/20/23, at the very least I would like to be reimbursed $70 in overdraft fee's for their deceit. At the very most, I would like to see MidFirst bank: 1. Propose some sort of course of action that will help with any one of the many issues I have brought up and 2. Post a reply to my reviews on BBB and ****** Maps that states their wrong in the matter AND what they have proposed they can do to fix the matter. These things actually happened to me. I am a real person. And I was actually wronged. This is not a game guys. No more automated responses...

  

  Business Response

  Date: 05/12/2023

  Please review the provided response to ******************* in response to his complaint.

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Involves Home Equity Line of Credit Loan Credit was used for home remodel which was opened on 1/18/2018. Payments were on time and paid in full on about Oct 2022. I ************** in person about access to line of credit in November. I stated I wanted to access $30k from the line of credit for pool remodel / landscaping project. It was my belief at the time, which I shared with bank manager., that this line of credit would be accessible on a going basis as long as I owned my residence, which I paid off in 2017. The manager said the money would be available. I asked the manager about the payment schedule and she said it would be the same payment due date of 19th of the month. I resumed making payments on or about December 18, 2022. I made a payment in January 2023 and on Feb 17, 2023. Last week I revived a letter and an email saying I had missed the payment. I went to the MidFirst branch at **************************************************** I was informed the total remaining amount of the loan ($26,529.51) was due. I was surprised and shocked by this. The manager refused to acknowledge my understanding of the line of credit (which was verified by the other manager in November) and kept restating I signed the contact and I owed the bank. I was informed by the manager another person would call me today about this matter. I have not received a call. I NEVER would have borrowed $30k in November if I was told it had to be paid back, in full, two months later. I was at least misinformed or at worst deceived into narrowing this money. To be very clear, I will repay what I narrowed. I have always repaid money I have borrowed.which my current credit rating (820) vividly shows. A contact is a contract. However, when a borrower has been verbally misinformed or deceived about the conditions or status of the loan that is unfair and hopefully illegal.

  

  Business Response

  Date: 03/09/2023

  Dear Ms. ********:
  We acknowledge receipt of the above-referenced complaint submitted by Warren ***** to the Better
  Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
  Thank you for bringing Mr. ******* concerns to our attention.  To protect the privacy of Mr. *******
  financial information, on March 3, 2023, a MidFirst supervisor spoke directly with Mr. ***** to address
  the issues raised in his complaint.  On March 6, 2023, Mr. ***** sent the supervisor a follow-up email in
  response to their discussion on March 3rd, thanked the supervisor for acknowledging the situation, and
  indicated that he had reached a resolution concerning this matter.     
  MidFirst appreciates the opportunity to respond to Mr. ******* complaint.   
  Sincerely,

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a checking account with Midfirst. (*****) few days back i had an issue with my one of the transaction of $10 where in the merchant Visible has wrongly taken the amount from me without me availing their services. Very same day i reached out to Midfirst bank customer support to raise a dispute for this transaction and there when extreme annoyance and frustration begun. I very much in very simple "english" told the customer rep that i did authorized the transaction and it's the merchant who's not cooperating to refund the money back and hence i am here talking to you to raise a dispute for transaction. Now i see that they did raised a dispute on my behalf and also provisioned the temporary credits against this dispute raised. Yesterday i saw that the credits were revoked and when i reached them again to seek clarification in the same subject matter as to why the credits were revoked to my extreme agony they told me that "transaction was authorized" and worst part now comes - they told that they don't have any provision whatsover where they can intervene if the transaction is authorized i had to mess with the merchant and midfirst can do nothing about it. Outrageous isn't it? ofcourse is... i did read their entire handbook and there's no where mentioned that this bank is not liable to save their customers hard earned money when similar scenario which i was in occurs. So i want midfirst to explain me what's the valid justification here? why are they not liable to raise a dispute and get my money back which the merchant's claiming wrongly? i don't think there should be any such norms when FDIC approved MidFirst kind of a bank tell such things to their customers. So either the rep who responded wasn't trained at all or if she was correct then i want to challenge the revocation of the credits which they took back. Respond with a valid justification and also ofcourse the refund back before i eventually close the account and end the banking relations with MidFirst.

  

  Business Response

  Date: 11/08/2022

  Please review the provided response to *********************** in response to his complaint submitted to the BBB.