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Business Profile

Garbage Removal

Waste Connection of Oklahoma, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28/2023 I went to WC website to register my account and pay my bill. I noticed there was a different amount online vs what my invoice states. I call the company and spoke with Crystal, I asked her to pull my account and see if there is a different amount on her file for me. She said I’m past due by 60 days, the invoice I have has a statement date of 2/01/2023 with a due date of 01/20/2023, I’m not sure where the 60 days came from, nonetheless she told me I have a late fee applied. I told her that the invoice I have does not explain that a late fee would be applied and I proceeded to read her my bill word for word, she then told me I have a finance fee and she does not know what else I want her to say. I asked to speak to someone that could, she told me that that would be Kyle and he would call me the next morning. After hanging up I tried to pay my bill 3 xs online, all attempts failed due to how their system is set up with late invoices being paid, so I called the billing number to make my payment of the original invoice amount, $159.25. On 3/06/2023 I received a new invoice with a statement dated of 3/01/2023 with the previous balance and a FINANCE charge of $7.96 along with a note stating my services have been suspended. They can see I paid my bill before making the new invoice, before suspending my account and before adding a finance charge, that I have no idea what that is since I do not finance anything with this company. It is 3/07/2023 and I have yet to receive a call from Kyle. This company is shady, they are monopolizing off this area, this company is the only trash company serving this area.

    Business Response

    Date: 03/09/2023

    I spoke customer and I listened to her frustration on the billing mixup. She seemed satisfied with my explanation and i stated i would remove her finance charges. She stated she would also remove the complaint. 

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waste connection of Oklahoma bought out RSDI which was **************** in ***** County OK. I have for the past 4 years paid for an entire year in advance for my service each March. This new company takes over and starts to charge me in December. When I emailed them and told them I was already paid they responded they do not accept this and I have to pay. I paid and nothing was to be due till March, we'll I now receive another bill that is past due, it is more than 50% of what I already paid. I'm really not happy.

    Business Response

    Date: 02/01/2023

    I have reached out to **************** and explained why he had a balance. It was due to a rate increase that happened during the year. I offered to credit the remaining bill.  Tell us why here...

    Customer Answer

    Date: 02/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    They agreed to credit the past due I am still waiting for this

    If they do not I open another complaint 

    Sincerely,

    ***************************

Waste Connection of Oklahoma, Inc. is NOT a BBB Accredited Business.

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