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Business Profile

Grocery Store

Braum's Ice Cream & Dairy Stores

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Braum's Ice Cream & Dairy Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Braum's Ice Cream & Dairy Stores has 83 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The food I ordered was given to another customer & that customer gave it back to the Braums employee. The Braum’s employee then attempted to serve me the same food rejected by the other customer. I calmly explained I just want a refund because I’m not accepting food that was returned by another customer. The employee became upset & came back with a manager who gave me a serious attitude for no reason. You never take food another rejected by 1 customer & try to serve it to another customer. Braums should train their employees this, as well as training their employees not to have such attitudes with customers. The address of the braums is **** * ******** ***, Tahlequah, OK 74464

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-20-2024, time 4:15 am , store * ** , Fuels , Ok 74128 the manager got mad when they wanted me to pull up and wait for my order , there was already 3 more customers in front of me waiting , so I decided to stay at the window for my order . And the manager got mad and told the employees to not worry about my order , I was sitting there in line for over 25 minutes and never got my order after I paid for it . I went inside to get my money back and the manager did even want to talk about it and said she didn't know about anything that's happened . I don't think its right for people that in management to talk or respond to customers like she did . I didn't get my money back or my order . please look in to why manage at that location is making people to pull up and wait for the orders. Like I said there was already 3 more customers in front of me waiting to.

    • Initial Complaint

      Date:08/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bag of breakfast burritos and they tasted like ***. I felt like I was ******* *********. This isn't the first time and usually I ignore it.

    • Initial Complaint

      Date:05/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The store at nw 150th and may intentionally tampers my orders. I'm allergic to mayo every time I request no mayo or sauce they soak the sandwich in it and I get sick when I take a bite. I guess should film it and hire an attorney since you all think its a joke.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** a shift leader tried accusing me of stealing a gallon of milk when the milk was purchased at ******* and I had the receipt. When I asked her name and for the corporate office to report her she gave me the wrong number and a different shift leaders name. I reached out to the office of the president and customer service but was unable to receive any assistance in filing my complaint.

    • Initial Complaint

      Date:01/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      spent money here just for the food to be made wrong, the area manager contacted me and told me i could come through and get a new one. when i did i got called a **** a** and had the cops called on me. because the manager was uninformed

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/6/2023 While taking my order, order#****** the cashier was unfriendly and acting incompetent. I asked him if I could pay more for ******, and he rudely refused. He groaned, appearing reluctance to take my order or handle my money. When I requested for a manager, the young woman standing next to him said that she was in charge. I mentioned to her, about him acting rudely and frowning his face. She apologized with a smirk, as my son and I left out they both started to laugh. I felt the cashier was racial basis.

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong order from the drive thru and when I called to ask for a refund the Area Manager, ****** (would not provide his last name) was extremely beligerent and first said I had to return the food (we are in an ice storm) and when I declined to do that and asked for a refund, he just BOLD FACE LIED and said ******* credit card machine has NO WAY of ISSUING a REFUND. I have contacted ******* corporate office and their customer service gives a message that they are too busy to answer and you can leave a message but does not say how long it will take to return your call.

      Business Response

      Date: 02/03/2023

      This communication is to respond to the complaint made by ************************* in reference to obtaining a refund on her credit card from the transaction in which she said the order was wrong and cold.  Three levels of management have attempted to reason with her and explain that we would like to refund her order however she will not return to the store to process a refund with the card she used to pay for the food. Our system and credit card processor does not store credit card numbers to keep out transactions secure with our credit card provider so there  is no way to accommodate her request.

      Customer Answer

      Date: 02/03/2023


      Complaint: ********

      I am rejecting this response because:

      It is full of blatant lies. I NEVER treatened anyone in any fashion.

      I simply told ****** that ******* is full of liars and I would make a whole lot of trouble for them. I received three different stories from three different people and no longer was willing to listen to their stories.

      They stated to you that they had mailed a gift card, however, that is not true. I received an email from ******* today asking for an address to mail it to and I replied not to bother, I would never return to their establishment.



      Sincerely,

      *************************

    Braum's Ice Cream & Dairy Stores is NOT a BBB Accredited Business.

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