Complaints
This profile includes complaints for INSURICA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a policy with Insurica. I was sent an inspection to fill out online shortly after and the details of the inspection were wrong and I couldn't change them. I attempted to notify the inspection company to no avail. There is a contact at the bottom of the inspection named *********************, but her number wasn't valid. I spoke with ********************* with Insurica on November 1st because the inspection said my insurance could be invalid if I don't complete the inspection by November 3rd. It's November 11th and **** still hasn't solved this issue. He last contacted me on November 7th and when asked about any updates, he replied "This usually takes a long time to process. The insurance company got my email just waiting for them." But why does it take so long? Please help me.
Business Response
Date: 12/01/2023
The email used to send this complaint was no longer valid. I have received the message and will reach out to the operations manager of the office where our client is written to discuss and path to resolution.
Business Response
Date: 12/04/2023
I asked the director of operations at the INSURICA office who placed coverage to research the issue. Below is a summary of the situation and resolution.
The insured was not able to make changes to an inspection online so he reached out to our digital office. Unfortunately, the original representative who handles the account is no longer with INSURICA and this caused a delay in responding as promptly as we normally would. Another agent reached out to our client but misunderstood the situation as he thought the client had already reported the numbers. It was later determined the online portal our client tried to use had an issue so the INSURICA agent reached out directly to the broker, BTIS, who placed the coverage with the insurance company on our behalf. The inspection change was completed and sent to the insured via email when the documents became available on 11/17/2023.
As an independent insurance agency, INSURICA must place certain policies through a broker (in this case BTIS) and not directly with the insurance company. The result can be (as it was in this case) a delay in processing time over which INSURICA has no control. While we are never satisfied with slow response times, our agent did what he could under this scenario: stay in contact with the broker until the change is processed.
We do apologize for the breakdown in communication and inconvenience this caused our client and are happy we were able to help resolve the matter on his behalf with the broker and insurance company.
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