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Business Profile

Limo Service

Black Diamond Limo Party Bus OKC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Whitney B

    Date: 04/14/2025

    I booked a 20 person party bus 2/25 for prom. We paid $1,807 total. I have text confirmations with correct *************** locations. I also confirmed with them where dinner drop of was etc. I also asked ********, the manager, if we could see pictures of our bus. She replied, "It's one of the 20 person buses listed." I thought this was weird but I knew they were probably in their busy season so i just referred to their website with their listed inventory.On Saturday, April 5th (prom day), the bus was suppose to pick them up at *********** in ********* at 4:00. At 4:10, I'm calling wondering where they are. The driver went to the wrong venue in ******. All the ************** had to scramble & drive them. The bus driver took almost 2 hours to get to ****** from ****** when he finally arrived then they arrived late to their dinner reservations. When the bus arrived in ******, I almost fell over in shock. The pictures of their inventory listed on their website was NOT what we got. (Pictures posted below). The bus was hot with a barely working A/C, the speakers barely had sound so the kids couldn't even hear the music. A parent had to meet them and give them a Bluetooth speaker so they could listen to music. There was an ice chest left on the bus with beer in it and spilled beer as well and there was spilled beer and one boy got it on his prom tux and had to take it off from smelling like beer. ********, the manager, offered for us to use to bus until 10pm because of the mishaps but I told her that wouldn't work due to our prom starting at 7:30. I called Black Diamond Saturday night, Sunday and every day since. I've called, left messages, left voicemails and sent emails. I'm being ghosted because they don't want to refund me any money but I'm not backing down. As a business owner myself, you run your business off of good reputations & doing people right. I know businesses make mistakes as I have but you do what it right & you make it right.

Black Diamond Limo Party Bus OKC is NOT a BBB Accredited Business.

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