Complaints

This profile includes complaints for Motor Club Of America Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Motor Club Of America Enterprises, Inc. has 2 locations, listed below.

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  Motor Club Of America Enterprises, Inc.

  5025 Gaillardia Corporate Pl Ste D Oklahoma City, OK 73142-1892

• 

  Motor Club Of America Enterprises, Inc.

  3200 W Wilshire Blvd Oklahoma City, OK 73116-3016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have have an account with MCA for years and they were reliable for quite some time, however in December of 2021 I needed to utilize my services and was told that my account was no longer active despite the fact that I had been and have continued to be billed $19.99 monthly. I have tried to reach them multiple times and I am told by the roadside assistance team that my account is still inactive. When I am transferred to billing and account services I get an automated voicemail NO MATTER WHAT TIME OF DAY that I call. I have also tried to reach them directly at via the ************ ( it is not in service) number listed here as well as the number given on the company website and from the roadside assistance agents ************. You can only reach an automated voicemail stating that " *****" is unavailable and then they give an inaudible email address. My account is not accessible through the *** website nor the MCA website but I continue to be billed. I need my account closed, with NO future payment withdrawn as well as a refund fir $19.99 monthly from December of 2021 through now. What used to be a reputable business is now a scam.

  Business Response

  Date: 09/19/2022

  We have cancelled your MCA account and issued a refund of your dues recently drafted.

  Customer Answer

  Date: 09/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   I am replying here as I do not have access to a fax machine, I have been unable to submit a response after several attempts at your website and a reply by mail will not arrive in a timely fashion. The response accepted by the BBB on my behalf from MCA is totally unacceptable. It is HIGHLY unlikely that my account had not been inactive ( yet still was being paid from my account) for sometime prior to December of 2021. I was charged fees of $19.95 monthly while being denied access to any service, any response from the company and without any access to my account for this time. MCA returned one month of fees totaling $19.95 which is a slap in the face considering that $159.92 MINIMUM was taken from my account with NO SERVICE being provided in return and no way to reach them . I am requesting the full $159.92 which I asked for in my original request and $19.95 is FAR from that I REJECT MCA's response and require a return consistent with what I have lost in dealing with this company.

   

   

  
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a long term member of the roadside assistance program they offered, i had to switch the card on file in Feb 2022 due to my bank changing names. Automatic monthly payments stopped being drafted. I called the number for billing multiple times over the next 2 months and nobody would return my call, since payments weren't taken out my account was closed. Since I couldn't get anyone to return my calls I started another account with them using a different email address on 7/26/2022. After getting the confirmation email I never heard from them again. I needed roadside assistance in August, when I called they said my account had been closed since Feb. Since the 1st week of August I have been calling and emailing MCA. I've emailed with Bailey and Leticia and it's just going around and around in circles, I honestly think they're just playing with me. They say I have an account, if I call for roadside they say I don't. I've asked for access to my account they send me the link to login even though I've told them numerous times it says my email address isn't found. If I login with the email used for my old account it says inactive, if I try the new email address it says it's not found. I'm being charged every month for something I cannot use. I'm told if can submit a receipt from a towing company for reimbursement- these people take days to respond to emails and nobody will answer the phone. I have zero belief anything would be done to get reimbursement from them. It's a shame, it used to be a good service. They just don't care anymore. I'll be going to my bank with all the emails to get my money refunded due to not supplying the service I paid for.
  

  Business Response

  Date: 09/19/2022

  We have cancelled your membership per your request.

  Customer Answer

  Date: 06/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was a long term member of the roadside assistance program they offered, i had to switch the card on file in Feb 2022 due to my bank changing names. Automatic monthly payments stopped being drafted. I called the number for billing multiple times over the next 2 months and nobody would return my call, since payments weren't taken out my account was closed. Since I couldn't get anyone to return my calls I started another account with them using a different email address on 7/26/2022. After getting the confirmation email I never heard from them again. I needed roadside assistance in August, when I called they said my account had been closed since Feb. Since the 1st week of August I have been calling and emailing MCA. I've emailed with ****** and ******* and it's just going around and around in circles, I honestly think they're just playing with me. They say I have an account, if I call for roadside they say I don't. I've asked for access to my account they send me the link to login even though I've told them numerous times it says my email address isn't found. If I login with the email used for my old account it says inactive, if I try the new email address it says it's not found. I'm being charged every month for something I cannot use. I'm told if can submit a receipt from a towing company for reimbursement- these people take days to respond to emails and nobody will answer the phone. I have zero belief anything would be done to get reimbursement from them. It's a shame, it used to be a good service. They just don't care anymore. I'll be going to my bank with all the emails to get my money refunded due to not supplying the service I paid for.

   

  
  
  Sincerely,
  
  *****************************