Complaints

This profile includes complaints for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Heartland Payment Systems, LLC has 106 locations, listed below.

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  Heartland Payment Systems, LLC

  616 N Broadway Ave Oklahoma City, OK 73102

• 

  Heartland Payment Systems, Inc.

  309 E. Market St., #401 Louisville, KY 40202

• 

  Heartland Payment Systems, LLC

  151 Midgewood Dr Youngstown, OH 44512-5968

• 

  Heartland Payment Systems, Inc.

  109 Beaufort Circle Madison, MS 39110

• 

  Heartland Payment Systems, LLC

  701 E 14th St Lehigh Acres, FL 33972-1643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against **** regarding an ongoing issue that began on December 21, 2022, and concluded in early June 2023. This matter has caused significant inconvenience and frustration, and I believe it is crucial to bring it to your attention.I obtained a student loan from my university during my undergraduate studies. After graduating, I made monthly payments towards the loan, but due to circumstances including COVID-19, I made smaller payments during the deferment period. It is important to note that I have a long-standing association with Americorps and hold a ***** Americorps Award, which provides a significant financial scholarship.To pay off my loan, I submitted a payment request to ****, an Americorps Registered Institution. Surprisingly, **** approved my request on December 21, 2022. However, complications arose when the check issued by Americorps was not delivered to ****. It was later discovered that **** had not updated their mailing address on the Americorps website. After several months of discussions and finally updating the address, the issue was resolved.Unfortunately, due to the lengthy process, my original payment request became nullified, and I had to submit a new request. Regrettably, **** rejected my new request, claiming it did not meet the repayment standards through my Americorps ***** Award. After confronting **** and waiting for a resolution, I learned that the initial approval was an accidental error on their part. As a result of their mistake, I am burdened with the debt that I believed would be cleared, and I have wasted months trying to rectify the situation.I have communicated my understanding of their mistake to ****. However, after much thought, I strongly believe that they should be held accountable for their error. I trust that your organization can play a crucial role in addressing this matter appropriately.Thank you for your attention. I look forward to your response and the resolution of this dispute.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with my rep. *** was told I was all set. For 3 months after that I am still being charged. I am being ignored by *******. I then contacted the supervisor who finally closed my account but told me I had to contact customer service for my 3 refunds. I contacted customer service and was told I had enough documentation for my refund. I have not been refunded yet and am now again, being ignored.

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a federal ******* student loan in the amount of $10,550 that went delinquent 3 months after payments resumed on 4/15/23. I did not get a notification from the loan servicer, Heartland ****, about any loan payment due on my account. I only learned of it when I received an email from my bank (Chase Credit journey) and experian credit reporting stating that my credit score dropped 62 points due to non-payment. I called ****, who apparently, still had my old college email address on file that I no longer had access upon graduating (access revoked in 2019). Although they did have my correct mobile number, I was not contacted. I have been diligent with all my bills and always paid early or on time to ensure that I maintain my excellent credit score. Upon learning about this account being delinquent, I immediately attempted to gain access to my account to pay the balance and any late fees/penalties and set-up auto pay going forward. This process took about 45 minutes of back and forth with an agent trying to verify my identity based off of their outdated contact information.The **** customer service representative that I talked to was not able to help with my request for them to contact the credit reporting agencies to withdraw the negative delinquency status on my account. I should not be penalized for this as I did not get any communication from ****. This federal loan payment was also resumed during the federal student loan repayment pause, at an arbitrary time.I am requesting **** to correct the situation with the credit reporting agencies so my excellent credit score can be restored. I work hard to maintain my credit score and I do not want this instance of non-notification by **** to negatively impact my ability to apply for a loans for future major purchases. This loan is specifically for students of great financial need, and it is unfair for **** to make it even harder for its borrowers to repay their loans by not notifying them that payment is due.

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Heartland Payment customer for 2 years. The company was recommended to my by my local bank. Unbeknownst to me Heartland started charging me for "customer intelligence suite" $***** a month in January. There was no email or notification of this. I was told by customer service that I was supposed to "opt-out" if I didn't want it, but there was zero communication about this. The company mails out the front page of the monthly statement only, not the full statement. Customers have to go login to an "infocentral" website in order to see the full statement. After two years I don't typically go on to this every month to make sure I'm not being charged for things I didn't sign up for. I feel that this is a practice that they do deliberately to rob people of money. I called and talked to customer service and the man I talked to said he didn't like that they do that either. He agreed it was wrong. He said he could give me a couple months of the charges back as sort of a mea culpa. I asked the local rep to show me the email that notified me of this new charge beginning and the option to opt out and she didn't respond. I am including a copy of my contract which also shows that it does not include this charge. I would like ***** x 4 = $219.80 remibursed to my by check I would like my cancellation of service charge comped $295 Total $ ****** I would like them to stop this as a business practice to protect other customers. I would like them to contact customers about this charge so that they are aware of it. *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heartland Payment Systems was the payment processor in place at ****************** when we purchased the ******* The Heartland Team Representatives reached out to me on the day of closing to get a signed contract for their merchant processing services from me as the new owner. They explained over the phone that they would continue to support the ****** with us as they had in the past. After we signed the contract with them, they became very slow to respond and took days to return a phone call, text or email. As we worked through our first billing cycle with Heartland, we learned that the customer ********************** information that Heartland had claimed to have on file was not available to us. The account representatives were non-responsive and left us in the dark for days. When they finally responded, they assured us that the payment info would be available but blew through multiple promised deadlines. Our management team went into an all-hands-on-deck situation to collect customer ***********************. When we finally managed to collect payment, our team and our customers were frustrated and exhausted by the process. During this time the account reps were silent for days and emerged occasionally with a small update that didn't pan out. After two very frustrating billing cycles that jeopardized our revenue stream, we switched to a new merchant processor. We communicated our experience to Heartland and told them we needed to move to another provider due to their unreliable customer support and multiple broken commitments. After sharing this experience, we advised that we considered them to have violated the service agreement in the contract and we were going to move on to another provider that was a better fit for us. They later sent us an invoice for early cancellation. I contacted them to ask them to waive this since they had cost us much more than the fee amount is costs and damage. They refused to adjust the cancellation bill.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Heartland Payment Systems several times to cancel my account since October 2022, I also sent several emails to the respective that was assigned to my account and this merchant account still active and charging monthly fees. When I call customer service I get transferred between departments going back a forth and still dont see a resolution to my cancellation request.Heartland its acting maliciously to keep my account active charging monthly fees and non compliance fee causing me several emotional distress.

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heartland has been a nightmare Ive been trying to cancel them for while now they have been debiting my account for random amounts without a bill I dont even use the credit card processor I told them that there service didnt fit for me they told me Im locked in a contract till **** so it would be a flat 25 a month then this month they up the amount to 79 with out explanation they dont care to work with you they are bank accounts bullies .

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first was assigned to heartland esci I received poor customer service. They also refused to move my loan payment date in order to reduce my financial hardship at the time.Today they refused to stop an automatic payment for a student loan that should have been deferred under ****** student loan plan. I've been paying this whole time. They refused to put me through to a supervisor or to give my contact information to a manager stating they were unavailable and unreachable. I literally had to put a stop payment through my bank after being run around between two different department phone numbers. This servicer is horrible.

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to email me to pay a loan to a college of medicine I have never heard of. 20+ communications over the last year. Most recently 3/3/2023, I called the same day and finally talked to an agent who refused to help me. They have my email address wrong but refuse to remove mine from their systems. Multiple calls to customer service and they always say they can't edit account information without an account number but I never had an account.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay my loan through AmeriCorp several times. It was sent on 02/15/22 and 04/29/22 to the ** BOX provided by Heartland ECSI as they claim they do not accept electronic payments I have been trying to address this issue since 2022. **************** has shown extreme incompetence when handling this issue. They refuse to track the payment to see if it was erroneously applied to an incorrect account. In addition, it is impossible to even contact **************** as the wait time is over 2 hours and they never return a phone call. My credit has been affected and I just want it paid.