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Business Profile

Security System Monitors

The Alarm Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for The Alarm Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Alarm Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached

      Business Response

      Date: 03/28/2025

      See attached

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a long-time customer of ********************** (Tag) for my home in ******, ********. When my house flooded in 2023 because of a burst pipe due to freezing temperatures, I called the Alarm Group to make repairs to the alarm system, which I was charged for. However, the repairs were not made properly and the alarm system did not function properly after this. The alarm malfunctioned frequently going off randomly at all hours of the night and day. I repeatedly called the company to solve this problem. Despite two technician visits, the alarm was not fixed and would go off frequently o. And even when the alarm would go off I never received a call from the Alarm Group that my house alarm was going off. In other words, they did not even provide the service they claimed to provide and which I was paying for.I called their offices repeatedly to have the company solve this problem but they did not do so. However, I continued to be billed for services that I was not receiving (alarm service and monitoring for my house). I also told the Alarm group representatives on the phone (on multiple occasions to either fix the problem so that my alarm would function properly) or discontinue service and billing. Finally, in January 2025 I received a call from **** at the Alarm Group. She claimed that I owed them money. I explained the situation and my previous attempts to have the alarm system repaired. It was only at this point that she informed me that only if I sent a letter in writing with my signature would the service (which I wasnt receiving in the first place) be discontinued. I did so immediately. I informed **** of my new address and the address which all correspondence should be sent to over the phone and in my signed letter sent to her. This is fraud and unless this matter is resolved I will contact the Oklahoma Attorney General, the Oklahoma Consumer Protection Unit, the **************************** (Alarm and ******************** and ************************.

      Business Response

      Date: 02/27/2025

      Service Log for: ***** *******

      1/3/23
      Client called about damage to fire alarm caused by leak

      3/20/23
      Service call to remove 3 detectors and prepare cable for re-installation; also removed one keypad and prepared cable for the return trip; showed contractor on-site how to take care of the cables when he replaced the sheetrock
      Service ticket noted: will need 3 smoke detectors and 1 keypad when we return

      10/3/23
      Service call to replace 4 devices
      Service ticket noted: will need to return and add 1 glass breakage sensor at the client's request

      10/23/23
      Service call to install 1 device; client had taken down another smoke detector and a heat detector; at client's request the smoke detector was reinstalled, the heat detector had been lost
      Service ticket noted: will need to return to provide and install 1 device in living room

      10/31/23
      Client called to cancel install of heat detector

      7/31/24 to 12/19/24
      Monitoring center logged several power problems; all problems restored and client did not request any on-site service

      7/31/24
      Monitoring center received an alarm signal; client gave passcode and cancelled as a false alarm; no on­ site service was requested

      12/12/24
      Monitoring center dispatched an intrusion alarm to the police; client did not respond to the call list notification; no on-site service was requested
      1/22/25
      Service department and monitoring center were notified that the client had cancelled service

      The Alarm Group, Inc. provided all services for which the client contracted. The client is attempting avoid paying a debt and our organization has no issue at all with the client contacting any of the agencies noted.
      Requested resolution is that client pay any monies due to The Alarm Group, Inc. and avoid accusing our organization of "fraud" either in writing or verbally.

    The Alarm Group is NOT a BBB Accredited Business.

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