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Business Profile

State Government

The Oklahoma Turnpike Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in State Government.

Complaints

This profile includes complaints for The Oklahoma Turnpike Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Oklahoma Turnpike Authority has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transferred the title to *************************** 08/28/2023 and have attached documentation and have also provided the same information to the turnpike authority for the erroneous billing on several occasions. The turnpike authority has sent certified letters and continues to send bills in my name for something that I no longer own and have not owned since 08/28/2023 according to the title transfer, and documentation by the State of Oklahoma. I have tried to resolve the issues by phone, and by email with the Turnpike Authority on numerous occasions and with multiple individuals and it continues to be unresolved. I what the billing corrected and out of my name and for company to seek payment for the correct individual. Despite ******** being my daughter she is of age and her issues, debts and vehicle are not the responsibility of my household and note that she uses our address but does not live in my home since November 2023.

    • Initial Complaint

      Date:02/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business told me the ONLY AMOUNT I HAVE TO PAY IS THE ****** and the $40 for the pike pass. And thats what the csr *** in ******** agreed to, I wake up this morning to another charge from pike pass for $417.90. I DID NOT AGREE TO THIS $417.90. Pull the call. Its the matter Id I was lied to. I did not plan for this. If it was upfront given to me I would have planned but it wasnt. I am a single mom and then theyre taking money I didnt agree on. Is not okay. How many other people are they lying to. Please help me.

      Business Response

      Date: 02/10/2023

      We wanted to let you all know that this has been handled and we have worked it out with the customer. Thank you all.

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an existing toll tag account. At the time of creation, some tolls were not attached and i called in to pay them after a few months with fees; i get that. The rep over the phone said she can add this Zip Cash bill to toll tag account and it’ll be taken care of. Now a month later, i come back from vacation and i see new bills and collection notices. I call in to see what happened and the new rep said the previous rep did not do this correctly and now i have to pay new fees and there’s nothing they can do. She talked to her supervisor and she said i have to pay the new fees, even tho they weren’t my fault, and there’s nothing they can do. This is a bad business practice and this company is charging customers money unethically. The rep i spoke with on the phone said she sees where I’m coming from that she would also be mad if this happened to her but there’s nothing she can do. So when employees make a mistake, it’s on the customer to take a hit with expensive fees adding up $20+$50 for an additional notice…. How are these ethical business practices? It’s insane how this company runs their business and there’s nothing we can do about it.

    The Oklahoma Turnpike Authority is NOT a BBB Accredited Business.

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