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Business Profile

Storage

Storelocal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Storelocal's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storelocal has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Storelocal

      2209 N Douglas Blvd Oklahoma City, OK 73141-3007

    • Storelocal

      12010 S Elm St Jenks, OK 74037-3614

    • Storelocal

      7000 W Wilshire Blvd Oklahoma City, OK 73132-5462

    • Storelocal

      11840 N I 35 Service Rd Oklahoma City, OK 73131-6404

    • Storelocal

      5300 SE 44th St Oklahoma City, OK 73135-4033

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3rd I received a notice of termination on my storage unit I have had for 2 years, telling me to be out by the 15th. The following day they took payment for the full month of April out of my bank account. Only after responding to the email and calling up there did I find out that the termination was because they claim I gave out my gate code to someone they removed from their property for stealing. Neither me or my boyfriend know anyone who has or had a unit there so we did not give out our code. But I went and got a storage unit elsewhere, which took me a few days since I a, apparently paying $154 for 15 days now. We went today Saturday the 12th to start getting our things out finally. Their posted office hours are Monday- Saturday 9am-5:30pm but at 1pm our gate code did not work. I work 40 hours a week, my next day off is the day we have to be out. I just want my stuff out of the storage but I feel I should get the entire month to move or only have to pay a prorated fee for 15 days

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had ongoing issues with this company since roughly the end of February/beginning of March. At the beginning of the year we lost our home, so we decided to use a local storage facility to store the items we managed to save. When we very first signed the lease agreement we were supposed to get 1 free month of storage, but come the first of the following month were charged anyways. Unfortunately, that's where the problems first began. Since being involved with this company they have gone through countless managers for our location alone, and most of them were very..."unkind and unprofessional" to say the least. When we were having issues with the free month promotion and tried getting in touch with their corporate office, it resulted in them blocking our numbers and refusing to speak with us. It was at least 2.5-3 months before we finally were issued a refund for being wrongfully charged. Then, on June 3rd this year we received a notification stating that they were terminating our lease at the facility and had 14 days to have our items removed. Our unit was paid up and nothing owed up to that point, so we tried contacting the facility to get some clarification on why our lease was being terminated. She said she would reach out to corporate and get back to us. We tried checking in on this matter almost daily to see if she had received any clarification on the matter, but she simply said "they told me to tell you to refer to your lease agreement. That's all the information I have." We explained that we had read through the entire agreement and didn't see any rules we broke, but she just kept repeating the same thing. To try and allow us at least the month of June to retrieve our belongings, we made sure they were paid for the month of June too. However, even though they were paid, they still denied us access to get the rest of our stuff from our unit and now said we won't be allowed back to get the rest of it. We have a uhaul now, we just want our belongings.

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