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Business Profile

Storm Windows and Doors

Renewal by Andersen of Oklahoma City
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 8, 2023, I signed a contract for replacement of 4 large windows which we to be made with premium fiber material. Since the materials and workmanship were purported to be superior the cost was high but ostensibly justified. When the windows were delivered in late June three of the four windows were defective with foreign material inside the glass packs. The replacements were reordered immediately and delivered in August. At that time one of the three windows was defective in the same way the first ones were. We were told at that time that with an expedited delivery it would be November before delivery of a replacement would be possible. Due to the demands of brain cancer treatment for my wife in **************, that window was installed on February 8, 2024.The installers did a fine job but the follow-up and discussion with the General Manager about the product was and delivery was discourteous at best.

    Business Response

    Date: 02/20/2024

    We are not able to pull this name, address, or phone number up in any of our databases and do not believe this is a customer of ours. Please advise.

    Customer Answer

    Date: 02/20/2024

    Complaint: ********

    I am rejecting this response because:
    This response was directed by the BBB to ************** when, in fact, the Renewal by Andersen branch is located in Oklahoma.  Please re-direct it to the proper BBB office.  Thanks!


    Sincerely,

    *********************

    Business Response

    Date: 03/01/2024

    Good morning,

    I have attached the picture that **************** sent into our general manager. As you can see it is very difficult to determine if there is anything wrong with the window from the photo. If the customer is unhappy with the appearance of the windows themselves there is very little that we can do regarding that. We spend up to 2 hours in the home with our customers explaining the product, showing them pictures and bring a physical display into the home for the customer to see and work with. The customer picks their options, and those options are confirmed with them at the time of final measure on a separate occasion. We do everything within our power to make sure that the customer is happy with the product and options they pick.  I have attached the email thread between **************** my general manager and as you can see, we made an effort to go out to his residence to see if there actually is a problem and we never heard back from him. Please let me know if there is anything else that you need from us.

    Thank you,

    *************************

Renewal by Andersen of Oklahoma City is BBB Accredited.

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