Complaints

This profile includes complaints for Powertrain Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powertrain Company LLC

  Oklahoma City, OK 73109-4530

  
• 

  Powertrain Company LLC

  Oklahoma City, OK 73109

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine was purchased from Powertrain OKC 7/17/23, with the guarantee of unlimited mile warranty for 36 months. Within 7-10 days of running new engine, new error codes were activated and the engine immediately ran poorly. After taking back into shop and working with warranty service, they would not replace the "lemon" engine, only suggested to make minimal repairs to get by (after local mechanic suggested it was a bad engine and repairs would not work). After engine ran after repairs, full power or a "bog" down of the power would happen until the truck eventually died. For nearly 7 months, we have communicated with the warranty company, only to be directed to the next "technician" and refusing to replace the "lemon" engine. This company does not honor their warranty and refuses to swap the "lemon" product with another option. Powertrain states that we must change multiple parts out prior to them continuing to help. Powertrains warranty does not cover the cost of the mechanic, only a percentage of the labor, leaving the customer to pay for all parts and the remaining labor. Unfortunately, this service is a scam and will only give you the run around until you hopefully quit calling!

  

  Business Response

  Date: 01/21/2025

     Thank you for bringing your concerns to our attention. We would like to clarify that Powertrain Company is a distributor, and the warranty for your engine is provided directly by the manufacturer. As such, all warranty-related decisionsincluding repairs, replacements, and coverage termsare determined solely by their warranty department.
  We understand the challenges youve faced in working through the warranty process. However, we do not have the authority to influence or override the manufacturers decisions or repair procedures. The terms of the warranty, including coverage for labor and parts, are also established by the manufacturer, not Powertrain Company.
  We recommend continuing to work with the manufacturers warranty team to resolve your concerns. If you encounter additional difficulties, we are happy to assist in facilitating communication with the warranty department.
  Thank you for allowing us the opportunity to clarify. Please let us know if we can help further.
  
  Powertrain Company
  ***************************************>Suite 307
  ************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/16/2024

  I spoke with Mr ****** on the phone and this was not a transaction done with Powertrain Company. The actual company Mr ****** purchased from is called Powertrain Products. THis should clear up any issues with the customer and **********************. 

   

  best regards

  ***** ***********

   

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Powertrain Company on May 24, 2024. I recieved engine on June 5 my mechanic notified me that they sent me the wrong engine on July 5. I notified Powertrain company on July 8th. It was shipped from the repair shop on July 9 . Powertrain company recieved the engine on July 12. I have been talking to *** which is there office manager to request a refund he keeps giving me excuses about processing my refund. I no long want to business with this company becuase they are not trustworthy.

  

  Business Response

  Date: 07/29/2024

  The wrong unit was sent to customer, the engine was returned to manufacturer. Powertrain Company is waiting for the shipment to be checked back in and restocked before sending a refund. While wating, we did offer to go ahead and send the correct unit to customer. I will go ahead and set up a refund today for customer after calling to make sure that customer doesnt want the replacement unit.  We dont like making mistakes, but they do happen. Customer will be refunded today, even if the unit has not been checked in by manufacturer.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission is was junk did not work paid *******. Install did not work. ********************************* agreed through email to refund amount after it was returned. Aer manufactoring took it back with shipping company ********************************* of powertrain company is now attempting to block my dispute. ****** saying to drop my dispute and he will refund. My citibank credit card says do not drop dispute. They are raising the dispute to remove his charge to **** and Mastercard. I have sent all supporting text and emails. My next step is a lawsuit. I'm currently up to 30 complaint parties.

  

  Business Response

  Date: 04/11/2024

  The customer disputed the charges, after disputing the charges and Powertrain Company responded to the dispute, the customer returned the product. The issue is that since we answered the dispute, we can not accept the dispute from our Credit card merchant company. No matter what the outcome is of the dispute, we want to get the customer a refund in full, and would have already if there wasnt a dispute filed. We are now following the guidelines of the dispute, which could slow down the process. This is an unfortunate situation and we aim to please every customer. We are still looking  for a way to expedite the refund process with our merchant provider. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "New" crate engine from this company, on 7 / 26/ 2023. I waited over a month to receive the engine. Paid a professional to take my old engine out and install the new engine. As soon as the job was completed and the new engine was started, there was a ticking noise coming internally from the engine. I had to take the vehicle, a 2009 Dodge Ram to another shop, to have the noise diagnosed and repaired. Seems the installed ," Used Lifters in the "New" engine. The mechanic has since replaced 8 worn lifters, and the engine still has a noise. Mechanic is now looking at the crankshaft bearings. I shelled out a lot of money, trusting that the engine I was ordering was in fact a new engine, when in fact, it must have been a used engine with used worn out parts. Their "Warranty Company " has been sending the replacement parts, as they are being diagnosed, but now my truck has been in the shop for the past 4 months, and expected to be in there a while longer, due to this company's ill practice. The engine came with a 3 year / ******* mile warranty, But I use my truck for my produce hauling business, and I wanted a new trust worthy engine, so I went with this business, and am beyond upset, with what I received. Thank you, Sincerely, *************************

  

  Business Response

  Date: 02/06/2024

  Dear *****************************,
  
  We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you have experienced with your recent purchase of a remanufactured long block engine from our company. We have thoroughly investigated your complaint and would like to address the issues raised.
  
  Upon reviewing the recordings of your sales call, we can confirm that our sales representative clearly communicated that the engine you were purchasing was a remanufactured long block, not a new engine. We understand the importance of accurate information, and we regret any misunderstanding that *** have occurred.
  
  Regarding the issue with the lifters, please be informed that the lifters provided with our remanufactured engines are indeed remanufactured and undergo rigorous testing to ensure they meet or exceed Original Equipment Manufacturing (OEM) standards. While we strive to provide high-quality components, we acknowledge that issues *** arise, and we appreciate your patience as we work to resolve them through our warranty process.
  
  The diagnosing and replacement of parts are standard procedures in handling warranty claims. We apologize for any inconvenience caused by the need for additional repairs and assure you that our warranty department is committed to addressing and resolving the issues with your engine promptly.
  
  We understand the importance of your truck to your produce hauling business, and we sincerely regret the extended downtime it has experienced. Our team is actively working to expedite the resolution process to minimize any further disruption to your business operations.
  
  As part of our commitment to customer satisfaction, we will continue to work closely with you and your chosen repair facility to ensure that all necessary repairs are completed to your satisfaction. We appreciate your understanding and cooperation throughout this process.
  
  If you have any further concerns or if there is anything specific you would like to discuss, please do not hesitate to contact our customer service department at ************ or *********************************. We are here to assist you and appreciate the opportunity to address your concerns.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
  
  Sincerely,

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a motor from Powertrain on 7/27/23. We did not receive any detailed warranty information until last week (on 9/26), after we received the motor and we had begun installation (I believe was on 9/11) (which I had to request this detailed warranty information due to it not being included with the engine as I was told it would be). Detailed warranty information is not listed on your website, and we depended on our salesman to provide details to us prior to purchase, which he did not. ************ has the tools needed to install a properly remanufactured engine, which we did not receive from this company. There would have been no issues if the motor had been delivered in proper working order. This motor could NOT have been tested prior to being sent to us. If it had been, you would have seen the oil leak and other issues and (hopefully) would not have sent us this faulty motor with faulty parts on it.You sent an engine with a bad seal and oil pump, bad cooling system(shooting coolant out each time it is started), and other unknown issues causing it to have a distinct knock-indicating further that it was not tested prior to shipping. You also did not include the proper gaskets, so immediately there were issues, and ************ had to buy parts that should have been included.Powertrain did not communicate to anyone involved prior to our receipt of the engine and the installation being initiated by ************ any information regarding diagnostics that would be required if there was a problem with the engine.

  

  Business Response

  Date: 02/02/2024

  Dear ***********************,
  
  ********************************* to discuss your concerns further.
  
  --
  

  WestonMontgomery Customer Service Manager Customer Service|**********************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: ********
  
  I am rejecting this response because: I have cane out of pocket over $10,000, and i still dont have a motor that works. just recently we had to send the another motor back. i have been without my vehicle for over a year now

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/12/2023

  This unit was purchased with the standard warranty. the customer could have purchased a gold warranty with the unti and declined the gold warranty that would have provided customer with towing , rental of car, 100 per hour for any labor. This is a manufacturers warranty.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: ********
  
  I am rejecting this response because: I have cane out of pocket over $10,000, and i still dont have a motor that works. just recently we had to send the another motor back. i have been without my vehicle for over a year now

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: neither company has returned my calls/emails nor the mechanichs correspondence from the repair shop. On the rare occasion I get to speak with someone at PowerTrain, , the representative has zero authority to do anything to help. I have been without my vehicle for over 7 weeks. Unacceptable, and very poor customer service. I need a resolution.
  
  Sincerely,
  
  *****************e knows it would be defective within another year. After he spoke with the warranty department and original vendor. They have authorized both engines to be returned for full refund of my original purchase $4,200, +core of $300 and labor $95/hr. However, the engines are still siting at the shop. The new reman engine is $6,900 and labor of $150/hr. I am out $15k until I am reimbursed. Neither Vendor or ******************* will correspond with me effectively. I have sent multiple e-mails, left several voicemails and texts, to no avail. I am a single mama of 3 teens. We need my vehicle. it has been sitting for 7 weeks.

  

  Business Response

  Date: 01/16/2023

  We are working with the *** company to get these units picked up and back to the manufacturer, We will contact customer with this information.

  

  Business Response

  Date: 01/19/2023

  We have been working with customer to get the product returned to the manufacturer for inspection and refund. We have arranged for product to be picked up, waiting for delivery of the unit back to the manufacturer. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/14/22 ****************** they sent lasted for 20 miles would not pull away at red light used 2nd to get car home called company and they said get it back to installer I did transmission was checked buy installer found transmission bad power train company said they needed to send inspector he found transmission bad power train sent 2nd transmission i would have to pay 2nd time at a cost of$1105.66 transmission was also leakingoil at the converter There warranty says this a no fault warranty they pay up to ****** for labor and$45.00 for oil they say they will not pay that the transmission I sent back was not bad there no way I wont to spend that $1105.66 on top of the cost $800..00 for the *************. I feel I am getting the run around. If they say they have a no fault warranty then dont lie. Please help with this matter thank. *********************. ************

  

  Business Response

  Date: 01/23/2023

  We are requesting the information from the warranty **** to discover what the issue is with the transmission. We will reach out to cuistomer to discuss the situation.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3,082.00 to Powertrain for a rebuilt V8, 5.3L motor. The "NEW" motor was to be delivered in 4-6 weeks. I called after 5 weeks, only to discover the salesman, whom no longer is employed at Powertrain, had given me an incorrect time frame. I had to wait another 5 weeks. When the "NEW" motor finally arrived at ************ Tire Mart, in ************, *******, the additional parts were installed and the "NEW" motor, itself, was installed in the vehicle. The "NEW" motor would NOT RUN !! Calls were made and an agreement reached, to were, Powertrain would all extra labor incurred and send another "NEW" motor. The "NEWER" motor arrived, approximately a week or so later and the engine pull, parts swap and reinstall began once again. Poertrain, ALSO, said they would pick up BOTH the core and the bad motors together so as not to burden us with the $450.00 core charge. They STILL have not picked up, either the core OR the faulty "NEW" motor and withdrew the $450.00 from my Son's account. NOW Poertrain will not cover the entire amount of extra labor, stating, they only cover $50.00 an hour labor ! By NO fault of mine OR Tire Mart, was the "NEW" motor defective. This is unjust, unfair and, frankly UNAMERICAN !! Please help ! Thank You VERY Sincerely *******************************.

  

  Business Response

  Date: 01/04/2023

  we are working with the customer to get the units sent back to manufacturer for a full refund