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Business Profile

Computer Hardware

Delta Software International, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/2/24 I made an online download purchase of Cad Pro Platinum from DSI for $99.95. Beforehand, I read their testimonials and according to them, the program was what i was looking for. I looked for a return policy but was unable to find it. Soon after the download, I attempted to use the program and was dismayed out how difficult and time consuming it was. I went back to the testimonials and did some searching for those clients and found them to be non-existent. I immediately tried to contact *** for a refund and was forwarded the refund policy link which said, "no refunds". *** made false claims about the product, and it seems has made false testimonials as well.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delta Software International, LLC CAD PRO product delivered was not usable. Company was contacted twice immediately after purchase requesting support on 4/5/2024 and 4/8/2024. Delta Software International, LLC would not respond. Filed a complaint with the credit card company and had the credit card charge taken off. Delta Software International, LLC sent an email threatening legal action. Gave the company an opportunity to resolve the issue however they stated they would prefer to contact my attorney.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 1, 2024 at approximately 5:30 pm est Purchase price was $99.95 The business committed to provide me a digital download for their PROCAD software program.The nature of the dispute is my purchase was never completed. The download failed and I was never able to install their software on my computer. I have reached out to seek a refund or assistance in downloading the software so I could use their software.The business claims to respond to help desk tickets within ***** hours (as stated their page.)I received my first response 14 calendar days later and they were utterly unhelpful. They told me to reach out to ********* for assistance. How would ********* be able to help with software I am not in possession of? They provide no way of contacting them other than this help desk form. I found phone numbers on my credit card statement that go unanswered and on BBB site that go unanswered. I have provided my phone number and the vendor has not reached out.I have since filled out a second help desk ticket that has garnered no response.Sometime after 10 days of no response to my initial help desk ticket I filed a chargeback with *********** which they temporarily granted upon further investigation.Almost immediately Delta Software sent me an email clearly meant to scare me into letting them keep my money even when I have received nothing in return all the while still not responding to the second help desk ticket or reaching out to me via the number I provided.The vendor claims I have downloaded their software more than once and has threatened to take me to court in ******** but they won't take the 5 minutes to reach out to me and help resolve the original issue which is I paid for their software and have yet to receive it. I understand they are not BBB accredited and every indication points to me being out $99.95 while they continue to pray on people while providing them no form of recourse other than a dead end web page.Order # *****

    Business Response

    Date: 06/03/2024

    Our CAD Pro support team responded to ********************************* support request on 4/15/2024. The customers technical support request was an error he was receiving that stated he did not have administrative permission for installing the software. Our support team provided the following information.

    *****************************
    *************************************************************

    Order#*****
    Please carefully read all information below.
    The error message stating that you have reached your download limit, is only displayed when you have exceeded the number of electronic software downloads you purchased. Once you have downloaded your software from our servers, you cannot go back and continue downloading the software. The reason for this is because you have paid for a single user license of the **********************.

    Your error message is due to the administrative privilege settings within your Windows operating system.

    Our support staff is only for support questions concerning Cad Pro. ********* has a support staff for the ********* Windows operating system and we recommend that you contact them concerning the setup of your administrator privileges for the Windows operating system.

    ********* Windows Support Link;
    **********************************************

    ONLINE SUPPORT
    You can also find these answers and other solutions to many questions about CAD Pro on our FAQ  page at the following link; ************************************************

    Please read the refund/return notice carefully. ********************************************************** .

    The customer also completed two separate CAD Pro software downloads to the customers registered IP address. Here is the download report.

    ***************************** - CAD Pro Software App Download Report:
    1st CAD Pro Download:                                                                            
    Customer: ***************************;                        
    Date &Time: 2024-04-01 @22:29:04                                              
    File:CadPro9Installer.exe                                                                                       
    Serial ****************                                                                   
    IP Address:72.18.60.108.

    2nd CAD Pro Download:                                                                           
    Customer: ***************************;                        
    Date &Time: 2024-04-01 @23:30:47                                              
    File:CadPro9Installer.exe                                                                                       
    Serial ****************                                                                   
    IP Address:72.18.60.108.

    All registered IP addresses are allocated to the ******** service provider (ISP), which assigns them to its customers and therefore is considered a legal digital fingerprint for the customer(s) online activities.

    Customer Answer

    Date: 06/03/2024

    I don't expect to ever see this money or to have their support in competing the initial download. I only want to help other consumers avoid the headache I have endured. If they would have reached out to me via telephone like I have asked them to multiple times this problem would have been easily resolved. As proven by the download history submitted with my complaint the initial download of their software failed before completion and I have never been able to install let alone use it. This could easily be proven because the software key issues to me has never been installed or registered. 

     

    They never responded to my second request for help yet immediately responded to my credit card charge back request threatening me with a lawsuit.  I think this tells you everything you need to know about them as a company and ***** continues to come across as a con man who prays on people $99 at a time behind his computer screen. 

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unless you are a trained graphics professional, do not make this purchase. Very misleading. After hours of reading directions and trying to make it work and feeling like I was misled, I wrote the company an email to ask what the process would be to delete the product and get a refund (the same day that I purchased it). I received an email back from the "legal dept" stating, "If you choose to not make payment for the software or dispute the charge, we will turn you and your company over to a collection agency and have it reported to all three major credit bureaus and our attorneys." This is not a company that values it customers. Buyer beware.

    Business Response

    Date: 03/08/2023

    Business Response /* (1000, 5, 2023/02/02) */
    The customers comments are false. The customer has also made verbal threats via email to our support team and legal/admin department. **** downloaded the software on his computer and within a few hours requested a refund by making false claims about the software. The website provides detailed information of the features and functionality of CAD Pro. Any type of Cad software will require time and effort and a basic understanding of blueprints. Cad Pro is used by Fortune 500 companies as well as admired educational institutions and numerous people worldwide for commercial and residential blueprints. The ease of use, flexibility and drafting/design tools included are the main reasons customers purchase Cad Pro. Cad Pro has been developed and priced to offer customers an inexpensive solution for producing quality blueprints of any type.

    Our support team takes pride in working with customers who wish to cooperate and not make ambiguous or false statements to gain free software. Our company has made a considerable investment in developing the proprietary software. All software companies small or large will protect their proprietary products.

    Our software refund policy is always on our website for all customer to review prior to purchase. At the time of purchase, **** ****** agreed to the terms and conditions of the software purchase, which is available for ****'s review and required prior to all purchases. The terms and conditions provide complete details of our refund policy.


    Consumer Response /* (3000, 7, 2023/02/03) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    No threats made. This is absolutely false. Read reviews and other BBB submissions regarding this company before purchasing. (I wish I did) Buyer beware.

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this software to build a house and deck design because there website shows a wonderful easy to use program but what I got was a outdated and junk software that is nothing like what there website describes. I contacted them to seek a refund but there saying I am making false clams and will not refund. This company is a scam.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 5, 2022/10/24) */
    Any type of Cad software will require time and effort and a basic understanding of blueprints. Cad Pro is used by Fortune 500 companies as well as admired educational institutions and numerous people worldwide. The ease of use, flexibility and design tools included are the main reasons customers purchase Cad Pro for creating blueprints of homes. Cad Pro has been developed and priced to offer customers an inexpensive solution for producing quality blueprints of any type.

    The company is not a scam and is a very user-friendly business. No company will accept threats and false statements without a strong response. ****** ******* emailed our customer support team with false allegations to get free software. The customers comments that the CAD Pro software is not as advertised are inaccurate and false. The website provides detailed information of all features and functionality of CAD Pro. Our refund policy is available for all customers to review prior to purchase. At the time of purchase, ****** ******* agreed to the terms and conditions of the purchase, which is available for review and required prior to all purchases. The terms and conditions provide complete details of our refund policy.


    Consumer Response /* (2000, 7, 2022/10/28) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    This is the same response to everyone that complains. This is nothing that was any help to me in fixing the issue at hand. They just want to keep people from getting refunded. I have been in contact with the company over email they sent the exact thing to my email. I am not satisfied with there response. This company does not care about there customers they just want to scam anyone out of there money.

Delta Software International, LLC is NOT a BBB Accredited Business.

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