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Business Profile

Internet Providers

Vyve Broadband

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vyve Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vyve Broadband has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2024 I made my first service call concerning my internet service being down. Since then I have called every month and have had multiple service calls every month since then. Every month I have been promised a refund. As of 2/18/2025 my service has been canceled. Each month i have been promised a manager phone call and that never happens. As of 2/18/2025 the service has not been restored or fixed.

      Business Response

      Date: 03/04/2025

      We appreciate you taking the time to share your feedback. We apologize for the inconvenience these issues have caused and have escalated your concerns to the Technical Operations Supervisor. On 2/25/2025 our Maintenance Team completed work in your area and the Technical Operations Supervisor has attempt to follow up with you by phone. An email was sent regarding this resolution. 

      Thank you for allowing us to work towards a resolution.

      Regards,
      Vyve Broadband
      ****************************
      **************

      Customer Answer

      Date: 03/06/2025

      I am rejecting this response because:   That is nice but what about the money I've paid for months of no service? I would like that to be refunded via check paid to ***** ******.

      ***** ******

      Business Response

      Date: 03/14/2025

      We appreciate your response and the opportunity to review your concerns further.On 3/13/2025 our Support Specialists spoke to you over the phone. An adjustment in the amount of $269.97 has been applied to your account. Once the rental equipment is received, you will be receiving your refund via mail.

      Thank you for allowing us to work towards a resolution together.

      Regards,
      Vyve Broadband
      ****************************
      ************* 

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Acct ********** Vyve Since the middle of July my internet goes out for days. I have called and filed complaints. They tell me maintenance has to come out but they never do. They will not escalate to a supervisor. On July 30th a tech came out at 8 pm. He told me the issue was at the pole he could not fix ******** again I do not have an internet service. They keep charging me for a service that I am not getting. Last weekend it was out for 2 days. They do not credit my bill. I live in a rural area and my options are limited. My previous cable/internet service sold to ****. I had the previous service for 18 years and did not have any issues. My bill is outrageous and I do not get what I am paying for. I need your help. I call and email Vyve weekly and nothing is getting fixed. I just got a notice from them today that they are increasing my bill $10 again. They increase my bill every 3 to 4 months.Any help would be greatly appreciated.********* *****

      Customer Answer

      Date: 09/14/2024

      Thursday a tech came out at 3:00 pm he said he could not fix the issue it would need to be reported to another department. I got a text after 5 pm another tech was coming out but no one ever showed up.

      Friday at 4 p.m. I got a call they had received my complaint to BBB. She said she would call a supervisor and get the issue escalated.

      Thank you for your help. Hopefully next someone will fix the issue.

      Customer Answer

      Date: 09/18/2024

      Every morning at 8:00 AM they reschedule my work order still not resolved.

      Customer Answer

      Date: 09/18/2024

      Work order rescheduled again. 9/18

      Business Response

      Date: 10/02/2024

      Thank you for taking the time to reach out. We apologize for any frustrations this experience may have caused you. A Support specialists attempted to reach you by phone on 9/26/2024 to address your concerns. The Technical Operations Manager confirmed all maintenance work has been completed. An email was sent to confirm no other assistance is needed.

      We appreciate the opportunity to work towards a resolution.

      Regards,
      Vyve Broadband 

      Customer Answer

      Date: 10/02/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************************************************** Account#***-612132 In: 12/1/2023 Out: 1/10/2024 Reason we had to move: Fumes from the auto shop next door setting off CO2 alarms and the smell. Dangerous situation.Paid the service fee and first month I believe. Left mid January. We did owe this amount because we were there at that time.Committed to provide internet for this business. We had to move due to the CO2 fumes. The new location they were unable to provide us service, but are not willing to let us out of our contract. We have not paid them since moving, but they have continued to bill us and will for the next three years while not being able to provide us service at our current location. We would just like out of the contract and out bill to be at $0.00 since they cannot provide the service to us. We have sent several emails asking to resolve this, but they have said there is nothing they can do.

      Business Response

      Date: 06/04/2024

      Thank you for taking the time to reach out and share your feedback. We apologize for your experience and would like the opportunity to work with you towards a resolution.  Our Sales Regional Vice President has attempted to reach you by phone and email. For further assistance please reach out to us at ************* or email us at ******************. 

      Thank you,
      Vyve broadband

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After canceling the service in November 2023, the internet provider Vyve Broadband charges me for another month of service. I never received a bill in the mail or a phone call at all until today when a collection agency charged my debit card for the amount. They say I must have changed my billing address online but I know that isnt true since the service address is not even a US mail location. I have always had a different billing address. Im ok with the amount being paid. I just didnt want anything going to a collection agency. I wouldve paid it had I known about the charge. I would like for a correction two my credit report.

      Business Response

      Date: 04/11/2024

      We appreciate you taking the time to share your feedback. We apologize for the inconvenience this issue has caused and have reviewed your account further. A Support member attempted to reach you by phone to discuss your concerns. An email was sent regarding the resolution.

      On 10/13/2023 we received your request to cancel service. We advised of the current balance owned and the last bill received would be the final bill. A payment was received on 3/26/2024 and the account has been expedited for removal from collections.

      Regards,

      Vyve Broadband
      ******************
      ************** 

    • Initial Complaint

      Date:01/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Vyve Broadband internet service and have for a couple of years. I've paid for 1000mb/sec download and 50mb/sec upload. I've have them out here numerous times attempting to fix the problem, new lines installed, new modems installed. They've yet to fix the problem. This week alone I've had the tech out here twice, and all new lines have been ran from the pedestal to the modem inside the residence today. The tech was here for 5 hours trying to fix the problem that has been ongoing for 2 years now. I've been paying for a service I've never gotten. I was on the phone this evening with the customer service rep after my internet dropped and has yet to come back on for hours now. I asked the customer service rep if I was going to get a bill credit for the last 2 years of service that I've never gotten and she said I had to call in every event, but never offered a bill credit as I requested. Internet had been down now for about 3 hour or more.

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2023/01/18) */ Hello, thank you for your feedback. We apologize for the frustrations you experienced. We escalated your concerns to our Technical Operational Manager to investigate. Our maintenance team is currently looking into these concerns in your area. On 1/18/23 our Support member spoke with you to notify you of this. We will follow up with you. Thank you for your loyalty and we appreciate the opportunity to work with you on a resolution. Regards, Vyve Broadband

    Vyve Broadband is NOT a BBB Accredited Business.

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