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Vyve BroadbandThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Vyve Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromkelly s
Date: 02/22/2025
1 starkelly s
Date: 02/22/2025
vyve can't provide 24hrs of constant service without interruption. their idea of fixing things is to run a new cable to your home and then do nothing. they expect you to pay for service that will drop out for days at a time or every ***** min. when it does work. when they bury the cable they don't check for anything else and have cut my **** lines as well as electrical lines. their customer service is garbage with cut and paste responses. with the number of people in my immediate area that have vyve, none of them like vyve and ALL of them have the same complaint. I will not be paying them for this months service since I haven't received any service that is worth a dime. I look forward to seeing them in the small claims court and presenting my modem logs as well as the pictures of their garbage equipment to the judge and see about getting some of my hard earned money back from these criminals. I would suggest that you avoid these clowns as best as you can because their service is junk, just like their equipment and lines.Vyve Broadband
Date: 02/27/2025
Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you've been experiencing with your internet service. A Support Specialist has escalated your concerns to our ********************* We appreciate your patience as we work towards a resolution. A Support Specialist will continue to follow up with you to ensure all concerns are addressed.Review fromKevin J
Date: 08/22/2024
1 starKevin J
Date: 08/22/2024
Called in to inquire about getting local TV along with internet I am already receiving. They advertise on their website a plan starting at $35.00. When I spoke to the **** he said it was going to be over $80+!! When I asked how, he said taxes and service charge?? How?? $50 dollars in taxes and surcharges?? Looks like false advertising. Will be switching to a new provider soon.Vyve Broadband
Date: 08/27/2024
Thank you for taking the time to leave a review. Your feedback is appreciated and we are happy to address any specific concerns you have. On 8/27/24 a Support member reached out to you to discuss your bill and provide other service packages available for your account. We appreciate the opportunity to discuss your concerns and provide a resolution.
Regards,
Vyve BroadbandReview fromChadd G
Date: 08/09/2024
1 starChadd G
Date: 08/09/2024
Multiple problems/delays with installation. They are charging more than they said it would cost when I signed up. *** tried to get ahold of them multiple times with multiple methods, they wont respond. Horrible.Vyve Broadband
Date: 08/16/2024
Thank you for taking the time to leave a review. We apologize for the inconveniences these issues have caused you and are happy to work on a resolution for you. We attempted to reach you by phone and email on 8/12/2024 to discuss your billing concerns. A review of your account was completed and billing adjustments were made. If you are needing further assistance, please call ************** or email ******************.
Thank you for allowing us to work towards a resolution.
Regards,
Vyve BroadbandReview fromJohn R
Date: 06/14/2024
2 starsJohn R
Date: 06/14/2024
Price increase last month and now another one this month so greed inflation is alive. Speed is much slower than advertised. At 300 Mbps streaming shouldn't be a problem yet pauses are frequent. Good luck finding your data use when you go to your account, which should be an easy thing to find. My guess is they don't mind you going over to automatically get charged more. Just disgusted with the greed.Vyve Broadband
Date: 06/20/2024
Thank you for taking the time to leave a review. Your feedback is appreciated and we are happy to have the opportunity to address your concerns. On 6/20/2024 a Support member was able to follow up with you over the phone. We applied a loyalty credit to your account and addressed your data limit concerns.
We appreciate the opportunity to work towards a resolution.
Regards
Vyve BroadbandReview fromCarolyn G
Date: 02/19/2024
1 starCarolyn G
Date: 02/19/2024
I am paying for a service I do not receive on a regular basis. Internet is out almost as much as it is on.Vyve Broadband
Date: 02/21/2024
Thank you for sharing your feedback. We apologize for any inconveniences this may have caused you. A technician was able to visit your home and resolve your internet concerns. On 2/21/2024 a Support member was able to follow up with you over the phone. We applied a credit to your account, and appreciate the opportunity to work towards a resolution together.
Thank you for your loyalty.
Vyve Broadband
******************
**************Review fromRyan A
Date: 01/31/2024
1 starRyan A
Date: 01/31/2024
Nothing but issues since installing. You can tell they know they are the only outfit in town with any decent speeds because they don't care about their employees overall connection at all. ******** come out twice, had to PAY for one of them when it's their equipment that was faulty. Had another come out this week, he tightened a cable and removed a splitter. Still have the issues. BBB should really rate them at an "f" as I have multiple friends that have the same issues with ZERO attempts to truly solve.Vyve Broadband
Date: 02/07/2024
Thank you for taking the time to leave a review. We apologize for the inconveniences this caused you and are happy to work towards a resolution. We escalated your concerns to the Technical Operations Manager of your area to investigate, and scheduled a technician visit to your home. We will be following up by email to confirm all of your concerns have been addressed and resolved.
We appreciate your loyalty and the opportunity to work towards a resolution.
Thank you,
Vyve Broadband
******************
**************Review fromML R
Date: 08/07/2023
1 starML R
Date: 08/07/2023
Vyve has caused many hardships to my family. We rely heavily on internet as home schooling and my husband working remotely. Vyve has cost us more out of pocket expense and not to mention heartache due to no internet for days on end over and over for more than 5 years!! Work, life quality and grades have all suffered due to the lack of support and quality of this company. You can complain and request credits monthly for years and nothing it annual bill increases. Not one credit has been issued after lengthy discussions how their failures affect my family. This company should be put out of business and we customers should be compensated! We are leaving Vyve this month. Kindest regards- A concerned and harmed familyVyve Broadband
Date: 08/18/2023
We apologize for this experience and appreciate your feedback. We have emailed you to address your concerns. We look forward to the opportunity to discuss these issues with you. Thank you, Vyve BroadbandReview fromAidan C
Date: 03/31/2023
1 starAidan C
Date: 03/31/2023
Terrible service. Cannot reach any support nor technicians regarding help. Fake typing when you call the service hotline just to dupe the customer into thinking they try. Absolutely despicable way of conducting businessVyve Broadband
Date: 04/13/2023
We apologize for this experience and appreciate your feedback. We have emailed you to address your concerns. We look forward to the opportunity to discuss these issues with you. Thank you, Vyve BroadbandReview fromSarah B
Date: 03/22/2023
1 starSarah B
Date: 03/22/2023
I have had nothing but issues with Vyve since October 2022. First we had issues with our service not working, nothing was ever resolved until I filed a complaint. We have called numerous times about getting the cable buried that’s currently running across our yard and our neighbor yard. They have told us since October we are on the schedule for “that upcoming day” never once has anyone been out to resolve the issue. I have called and asked to speak to a manager for 2 weeks now. They say someone will call me… no one ever calls. Highly don’t recommend!Vyve Broadband
Date: 04/13/2023
We thank you for your feedback and apologize for this experience. We have escalated your drop bury concerns to our Technical Operations Manager to investigate further. We will be reaching out to you with any updates regarding this. Thank you, Vyve Broadband
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