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Business Profile

Asphalt

Big Rollerz Asphalt Number Three

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company came to my home in January of this year saying they had some left over tar and gravel and could do my gravel driveway and it would get rid of 90% of my weeds. It looked really good when it was finished. In March the weeds started coming up. The weeds were everywhere. It was hard to tell where the lawn quit and the driveway started. I called the company. I talked to *********************, one of the owners. He said they would come back and take care of it. I told him I would send pictures. He said it wasnt necessary that he knew what it looked like. Never heard from him again. I called another owner. PJ. He said the same thing. They would come back and fix the problem. Its been 6 months. I have called again and again. No response from them. I think they took advantage of me. I paid $9700.00 for a weedy mess

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they were suppose to come back and seal my new asphalt driveway . i paid $500. extra for this and a longer warranty, they have not came back to do it . i do feel that i have been lied to.

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 5, 2022/09/29) */ Contact Name and Title: **** ****** Contact Phone: XXXXXXXXXX Contact Email: ***************@yahoo.com Would like to refund your 500.00 dollars we have an office number and personal cells on receipts we apologize for any inconvenience. Please call and we shall set time and date to refund your 500.00 dollars. We don't like to be slandered and address is not ours our the phone number XXXXXXXXXX is not ours please call XXXXXXXXXX Consumer Response /* (2000, 7, 2022/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they will refund my $500. I would be fine with that.they can send a check to **** ****** XXXXX XXXth st SE mentor mn XXXXX. Phone XXX XXX XXXX

Big Rollerz Asphalt Number Three is NOT a BBB Accredited Business.

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