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Business Profile

Property Management

Campbell Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease to live at a house owned by Campbell starting in August of 2023, and when I moved in, I was told that whatever maintenance problems I had, I had to write them down and submit them and Campbell would come out and fix them. Its now January and I am still having to ask for those maintenance requests(broken window, carpet peeling up, and broken seals on doors.) I filed a complaint with Campbell asking for them to fix it and also lower our rent due to our utility bills increasing from the windows and doors. They told me to wait to pay this months rent until they were able to determine whether or not they would lower the rent, but now there is a late fee and they are telling me that they will no longer remove the late fee or lower my rent. This house is not up to code/safe living standards and it is absurd that they are charging us over $1600 of rent for a house that isnt in any condition to be living in.

    Business Response

    Date: 01/12/2024

    The maintenance request have all been completed. The carpet ripped we believe to be the tenants fault as it was repaired before tenants moved in. However, we have scheduled someone to go inspect the issue and repair where needed. The weather stripping is being completed today.

    The outside window panel was broken and the tenants had the window opened/unlocked and cracked and that's what was letting in the cold air. The bill was not high compared to past tenants average bills and due to the fact the tenants had the window cracked, our office would not have been at fault to begin with.

    We have taken off their late fee for this month as promised and tenants currently have a $80 credit on their account. 

    Thank you

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This management company and the people who work in the office are awful and incompetent. We are stuck paying a fence fee for a fence that is not usable (boards broken and falling off, gate doesn’t latch, & there’s huge gaps under fence that allow our dogs to get out. We have been told multiple times that our issues are “not their problem” and to “just wait and see what happens”. This is unacceptable. Something needs to be done, there is a reason this place has such bad ratings. Every time we call, the manager is either not there or we’re being lied to. They have such a lack of respect for their tenants. Disgusted with Campbell management and their office employees.

    Business Response

    Date: 09/19/2022

    We do apologize for the amount of time it has taken us to get back with the tenants of ***********. We have made repairs to the fence and will be doing more this week to fully remedy the problem. We have also credited the account for August & September fence fees. Unfortunately fences and non-emergency issues do get pushed to the back of the list sometimes.  Again, we appreciate the patience from the tenants as we complete their request.

  • Initial Complaint

    Date:08/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They make you move out of your house three days early and keep the utilities on in your name while they prep it for their next renter not a prorated rent either. Then when you go to get your deposit they say it was lost in the mail and 60 days later you go in and they charge you a fee to do touchup paints and make up. False accusations of holes in wall to keep your money.

    Business Response

    Date: 08/03/2022

    Attached is a copy of the signed lease by *******************************. The signed lease indicates on the front page when the lease ends. The lease also states the utilities must stay on "5 days after the end of this lease..."  (Page 1 under "UTILITIES" - item #6).

    The "Preparation Fee" is also outlined in the lease and gives detailed explanation. (Page 5 under "MOVE-OUT INSTRUCTIONS- item #2). In addition, per the landlord tenant act, lessors have 45 days to return security deposit to lessee. This specific deposit check was sent out 6/21/22 (only 25 days after move out date). 

    The fee for the holes in the wall have also been further investigated and returned to lessee.

    As you can see, the lessee signed and agreed to all terms. If there was an issue with these agreements, conversations should have been had at the time of signing the lease and not 17 months after the lease was made. 

     

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