Reviews
This profile includes reviews for Tinker Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromJeff C
Date: 03/11/2024
1 starNever do business with this bank!!! My wife developed stage 4 cancer during the 8 years of fighting for her life i required 2 hip replacements, i was off work for a year recovering and losing my wife.. did i get behind in this time absolutely, but tinker federal credit union will not work with you to get caught up , they will and did unlease blood thirsty attorneys on you!!! 2 years I've been trying to satisfy this organization... every attorney ive talked with point blank says they are the worst in ********.... BEWARE OF THIS , sad there isn't a negative starReview fromTerra B
Date: 03/06/2024
1 starMy mom was the main account holder, I was the second on the account, my mom passed away in 2018 and I got a letter to my CURRENT address saying they were notified that she had passed away and I could come in and remove her name "WHEN I WAS READY", never once said I HAD to remove her name. I found out about a month ago they closed the account, and was told I had to go in person to find out why they closed the account they refused to tell me over the phone. Today I went in to find out why they closed the account. I got nothing but LIE after LIE! They first claimed after 2 years of inactivity it had to be closed, then it was 5 years, they said they sent me several letters and called me several times, LIES Never once did they do either. They claim they sent the letters to the address on the account, which we have not lived there since 2014. They have my current address to send me a letter to say I can take her name off of the account, but not to let me know they are going to close the account. The account had not been used in years before my mom passed away, so she passes away in 2018 and they decide its a "rule" to close it for inactivity. They claim the address was updated in 2015 which is another LIE, we moved to that address in 2000, I don't recall ever updating the address and I know for a fact it was NOT in 2015, my mom was in a bad wreck and in a wheel chair, updating that address was the last thing on either of our minds. Then they claimed it was not them that sent the letters and made the calls, then they denied saying that I was sent several letters and called many times and REFUSED to tell me who supposedly did, he claimed he didn't know. The idiot I talked to last, decided to **** me off more by saying "That was not your account, it was your mothers". My name was on it it WAS MINE as well as hers and me being her only heir, that also made it MINE! He just wanted anger me more, that is NOT professional. They refused to give me the money left on the account.Review fromKelly R.
Date: 02/01/2024
5 starsCustomer service is excellent. Interest rates could be a little lower to refinance. .Review fromCorrin B
Date: 01/13/2024
1 starhorribly outdated app, cant even freeze your card with it if theres fraudulent activity.Review fromJoe P.
Date: 12/14/2023
1 starWe bought a product online from an overseas provider which turned out to be an illegal product. We didn't know it, but the product violated federal law. When we found out, we tried to tell the vendor not to send it, but he didn't reply or return email messages. We refused delivery of the product and returned it to sender. We disputed the charge on our debit card, but Tinker refused to refund the money claiming the vendor had a no refund policy; hence, they refused the dispute claiming it was a policy of ***** the card we'd used. In point of fact, the vendor's policy is invalid since you can't contract to do something illegal. Moreover, I spoke with **** and was told they had no such policy, and it was the exclusive domain of the credit union to refund or not; in other words, it was not ****'s policy. Thus, Tinker was disingenuous and treated us with total disdain. We will close our account and never do business with Tinker FCU again.Review fromMichelle R
Date: 09/14/2023
5 starsThe people at the bank are so very helpful and always had a smile on their face, *************************** always helps my father in-law and he loves herReview fromPaul Y
Date: 08/14/2023
1 starRude unhelpful staff I will never trust the bank bad bankReview fromSuzanne H
Date: 07/08/2023
1 starI used the automatic teller yesterday withdrew 160 dollars never got my money. I immediately went into the bank and filled out a form in Oder to get my money back. The lady told me I would get my 160 dollars put back into my account the next day. Called today because I didnt get it deposited into my account. Now ** told it could take weeks or mo this now because they have to investigate the machine. I really needed that money as Im on social security. This is an outrage.
Tinker Federal Credit Union
Date: 07/14/2023
We have completed our research, contacted the member, and addressed her concerns. We apologized for any inconvenience our member may have experienced. We appreciate our members business and look forward to our future relationship with our member. Sincerely, ************************* SVP/Operations PO Box ***** TAFB, ** ***** Office: **************Review fromDonna H
Date: 05/19/2023
2 starsPoor customer service. Has caused me to be behind several mths from not finishing signing paperwork them never setting up auto drafts. Never returning phone calls as they said they would to keep me updated on what has happened . At first it was awesome now service is poor.Review fromKen J
Date: 05/09/2023
1 starTerrible customer service. I had a vehicle financed with them, and it has been a horrendous experience. They limit your one time payment options to a very small amount and I never received a title after paying off my loan. They claim it was sent in the mail, but the customer service agent refused or couldn't verify what address they used. It has now taken me 3 additional phone calls to obtain a lien release so that I can apply for a duplicate title. What a nightmare, I would have rather paid a higher interest rate with a bank that actually take care of their customers!
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