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Business Profile

Auto Body Repair and Painting

Collision Center of Tulsa, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th, I chose this shop to repair my car. I paid out of pocket, and based on reviews I'd read and all the credentials listed on their website, I felt they would be the best shop to repair my vehicle. This shop did not communicate AT ALL. I had to call several times for the status of my repair. Respecting that parts might be difficult to obtain in a timely manner, I was very understanding for the time the service could take. However, each time I called, there was a new part that needed to be ordered or an issue that should have been found when the car was disassembled and assessed. The resulting service leads me to believe that there were services I was charged for that were not done and services done incorrectly. This shop was horrible from the customer service to the repair service. I really thought I would receive quick, courteous service because I was paying out of pocket. All I received was a rip off and a band aid. It's possible that despite all I paid that my car is no longer safe. This shop is awful. By OK law, I am entitled to receipts that show all the parts that were purchased and who completed work on my vehicle. When I asked for this documentation, the "manager" did not know what I was talking about. I did not receive satisfactory explanations for questions I had. Apparently some of the mechanics don't speak English. The manager never knew anything and whoever supposedly knew was never around when I wanted answers. I am very disappointed and disgusted by this shop. It is not at all what it represents itself to be.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 11, 2022/10/18) */
    We have never withheld repair details from anyone, and every customer receives an itemized final bill. We perform all services that we document on that bill. It is true that repairs are taking longer due to parts availability, particularly on older models. We are multi-cultural here, and some folks speak better than others in any language, I'm not sure why that is a concern. I'm unclear what billing adjustment is sought or why it is warranted without more detail.

Collision Center of Tulsa, Inc. is BBB Accredited.

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