We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Collision Center of Tulsa, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Chad W

    Date: 11/25/2023

    Rick and his crew are great. We have had our service vehicles in several times (unfortunately, lol). They make the process simple and get the work done quickly, even through COVID (bs). Give these cats a call, they can do it all. Fast, quality, simple, highly recommend!!!

  • Adriane H

    Date: 04/11/2023

    Very poor communication &unsatisfactory work. Dropped my vehicle off on March 6th.
    My 1st call back from the shop was March 14th.I called on March 21st, 22nd, & 28th with NO call back from Sarah. I was told on March 30th that they were waiting on parts. April 5th, I called &Sarah told me it was going to paint &would be ready Friday. I asked about not receiving any updates &I was told, "Im sorry I didn't update you on your time frame, I had children to go home to." I told her I understood, but that was the time frame you gave me &was going by the information given to me. I asked to speak to a supervisor because I was not confident in the information I was receiving, &Sarah rude with me asking questions about my vehicle. I asked 3 times, &she told me No that she would not interrupt her supervisor to speak with a customer. The owner Rick called at 8:22pm the same night. He told me he didn't see a problem with Sarah's attitude or the lack of communication. He went to explain the process. I grew up in an auto body shop, &my mother married her mechanic. I know the process. He guaranteed me that if there was a problem, he would call me back personally on Thursday &let me know. No call Thursday.
    Friday, Sarah calls & says everything is ready, but the AC is not blowing cold. They don't know why &will have to send it back to the mechanic. I called the repair shop & insurance 4 times. At 6:15pm, Sarah called & said a mechanic looked it over &fixed whatever the problem was &the AC was working. She said she would allow me to come pick it up &stay open for me. I thanked her &was there within 30 minutes. The alignment is off. The tire pressure sensors are not working on either rear tire, &the vehicle was not detailed. I am a woman, &I feel like I was taken advantage of because they think I lack auto body &collision repair knowledge. I am very unsatisfied with their customer service &workmanship. I will never use them again, &I will tell everyone I know about my experience.

Collision Center of Tulsa, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.