Complaints

This profile includes complaints for Assured Collections, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Assured Collections, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Assured Collections, LLC

  8660 S Peoria Ave STE A Tulsa, OK 74132-2827

• 

  Assured Collections, LLC

  2711 S Caraway Rd STE B Jonesboro, AR 72401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent home from surgery on 11/20/2020 with medical equipment from Philcare, as provided by my surgeon. Rec'd a copy of a letter (sent from my insurance) to Philcare indicating pre-authorization was required dated 1/4/2021. According to my insurance, Philcare never responded. I never got a bill. NOW 2 years later, I've been turned over to collection agency for $3,495. This will affect my credit and also - I'll gladly return the equipment as I hardly used it.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/09/02) */
  Philcare Medical, nor any medical provider, cannot discuss or share patient health information on a public forum. This ia a direct violation of HIPAA and is strictly forbidden. Ms. ***** is encouraged to reach out to us directly and we will work with her if there are any outstanding balances owed. Thanks, the Philcare Customer Support Team.
  
  
  Consumer Response /* (3000, 7, 2022/09/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Philcare does not answer their phone. I've left 3 voicemails at different times of the day asking them to return my calls with no response from them. My cell phone number is (XXX) XXX-XXXX and I'd be happy to discuss why they failed to respond to my insurances request for pre-authorization for this device. I'd also be willing to return the equipment.
  
  
  Business Response /* (4000, 9, 2022/09/08) */
  
  Philcare Medical, nor any medical provider, cannot discuss or share patient health information on a public forum. This ia a direct violation of HIPAA and is strictly forbidden. Ms. ***** is encouraged to reach out to us directly and we will work with her if there are any outstanding balances owed. Thanks, the Philcare Customer Support Team, and our phone number is XXX-XXX-XXXX, ask for Kaila in patient services.
  
  
  Consumer Response /* (4200, 11, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did speak to them. This is not a violation of HIPPA as we are NOT discussing any health issues- only their lack of getting proper pre-authorization from my insurance for medical equipment I did not request. This is 2 years old and I never received any correspondence/bill from them at the time. I offered to send device back but they would not accept for payment in full. They say the portion of their business that would need to submit proper paperwork to my insurance is no longer in business- only the collection part is in operation. I still do not know what to do or who to contact to get this taken care of. She also stated there was a "middle man" - a medical representative who possibly might be under the name Midwest Medical Reps - but the only one I could find said they did not go to Jefferson City, MO. I do not feel I owe this - they dropped the ball in getting it pre-certified and when I told her my insurance said for them to do it "retroactively " she again stated there was no one there anymore that could do that.
  
  
  Business Response /* (4000, 13, 2022/09/15) */
  Philcare Medical, nor any healthcare provider, cannot discuss your private health information (also referred to as PHI) on a public forum. However, if you would please call our outstanding customer service team, we will be than happy to have one of our Customer Liaison support team experts serve you. Kaila on our team is an experienced team member, and she can be reached directly all day, 9-5 MON-FRI at: XXX-XXX-XXXX. Kaila can send you documentation of our services provided, signed delivery tickets, proof of written doctor orders, insurance company EOB's, and a myriad of other paperwork to document the charges. Keep in mind, as this is a public forum, we are NOT addressing your particular circumstances, but the typical scenario where we help our patients understand the amount they still owe for medical services rendered. All healthcare providers, such as Hospitals, Urgent Care Centers, Physician offices, MRI Centers, Pharmacies, Home Medical Equipment providers (such as we provide) are contractually obligated to collect patient responsibility amounts, including Deductible, Copay, Out of Pocket, co-insurance, and even situations where insurance companies deny claims.(the reasons are way too numerous to mention, they have hundreds and hundreds of reasons, probably thousands of reasons they have created to send a denial) We hope this explanation is helpful and informative, and we look forward to serving you!

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling and saying 2 years prior I had a service with them, which I did not, and now requesting payment for whatever it is. I have called the numbers they have sent and also been told I will receive emails but I have yet to receive a call or email. All this is based on a supposed debt collector that won't email me and just threatens me over the phone. I have no idea what this is for and no one can tell me when or what I supposedly received. I am not going to pay them whatever it is (as no one has told me the price even) and based on seeing other issues surrounding the same thing, I want action to be taken.
  

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Philcare Medical does not release public information about a patient without a signed medical release. WE do acknowledge Mr. ******** was a patient that received the necessary items her provider ordered, including UPS tracking information on delivery. Ms. ******** is welcome to call us directly to validate if the time period caused some recollection issues. PHilcare did pause collecting Patient Responsibilities amounts owed during Covid 19 pandemic, and we are just now reaching out to those with balances owed. IF you want to confirm all information, please callL ************ and ask for *****, she has all the records, doctor notes, delivery ticket confirmation, etc. and will be glad to visit on the matter.
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not receive any medical equipment from anyone in 2020, and have never heard of this company. I have called the number they listed several times and no one answers. I have left voice messages and still nothing. The supposed collections agency says they send emails but I have yet to receive them so there is no way for me to see any real documentation of what I owe, why, or how. I do not have the address nor have I ever had the address that is listed for me. Nothing is adding up so I am very upset they would try to charge me with something I do not owe.
  
  
  Business Response /* (4000, 9, 2022/08/08) */
  Dear BBB,
  We will, on very rare occasion, miss a phone call over the lunch hour, or perhaps before or after business hours. WE are open 9-5 daily, Mon-Fri. WE are not open on Sat/SUn. When we encounter a patient that owes money on patient responsibility, we are required to make best efforts to collect that amount. However, when we have a patient that is denying obvious services rendered, or perhaps claiming financial hardship, we simply realize they are unable to pay the balance and we close the file and move on. We are closing this file as we have made reasonable efforts and no payment from the patient.
  
  
  Consumer Response /* (2000, 11, 2022/08/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Although I feel that they are still not being truthful, they have closed the file and that is what I was asking for. So I am happy with this resolution.