Complaints

This profile includes complaints for QuikTrip Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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QuikTrip Corporation has 122 locations, listed below.

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• 

  QuikTrip Corporation

  4705 S 129th East Ave Tulsa, OK 74134-7005

  
• 

  QuikTrip Corporation

  1951 NW Prairie View Rd Kansas City, MO 64079

• 

  QuikTrip Corporation

  8600 Pleasant Valley Road Kansas City, MO 64119

• 

  QuikTrip Corporation

  11829 Lackland Rd Saint Louis, MO 63146-4205

• 

  QuikTrip Corporation

  2851 Gravois Ave Saint Louis, MO 63118-1411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QuikTrip referred a failed payment to CheckRedi for collection. I was recently contacted by *********, who claimed they had made numerous attempts to reach me via SMS, email, and phone calls. However, during a phone conversation with one of CheckRedi's supervisors, I was informed that their SMS messages were being rejected by **** as spam, and their emails were not being delivered either. Despite this, they continued to assert that they had contacted me multiple times.They also claimed to have called me, but I have no record of any missed calls or voicemails from CheckRedi on my phone. If there is clear evidence that their messages were blocked or undelivered and their calls never reached me, then their repeated claims of having attempted contact are misleading and factually incorrect.I was completely unaware of the payment issue until I finally spoke to a representative directly. I believe QuikTrip and their collection partner, *********, failed to ensure proper and effective communication before proceeding with penalties or escalation. I am requesting that QuikTrip take responsibility for this communication failure, cease claiming false outreach, and remove any penalties or negative consequences that resulted from this situation.

  Business Response

  Date: 05/23/2025

  The customer was contacted about his experience via phone on 5/23/2025. Confirmation was made with the customer that a ****************** representative contacted him to inform the refund of the returned check fee received from CheckRedi.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/11/2025 between the hours of 09:40 am/09:44am I was in the waiting line about to purchase 13 Pick 4 tickets already had the slip ready a young caucasian man store clerk directed to his right side of the register to check me out and complete my request. He then asks me my I help you my reply was may I have this Pick 4 slip ran 13 times please his exact words where we are short staff I can't do that not 13 times, so I ask the young man, so you are refusing my service to run my slip the number of times I requested, he ignored me and continue to wait on the 2 customers that was in line. I exit the store I retrieve my cellphone from my car and call quiktrip customer service to report this unfair treatment and refusal of service.

  Business Response

  Date: 05/30/2025

  We spoke with ****** *****, verbally apologized to him and sent him a $15 gift card along with an apology letter.  This complaint has been sent to the area supervisor and will be addressed with the employee in question.  

  We,at QuikTrip, strive every day to provide our customers with quality products and services at a fair price as well as the most professional, well-trained employees anywhere. Comments such as yours help us to achieve these goals by letting us know when we fall short.
  
  I am very sorry we disappointed you and I hope you will once again shop our stores and receive the quality customer service and products you have come to expect from QuikTrip. I am enclosing a small token of our gratitude for giving us a chance to fix the problem you experienced. Please accept our most sincere apologies.

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to quiktrip to put my last $20 in my tank and the pump malfunctioned and only put $7.50 in my tank. I pressed the call button for assistance and they could see why it stopped and someone would be out to check it almost 10mins later noone ever came out so i went in. At that point i was told the money would be back on my card in few hours and they couldn't do anything about it. Its now been over 24hrs and i dont have my money. I have to borrow money from someone to get around cause like i said that was my last $20. I also had issues with a atm earlier this week at another location the atm malfunctioned and said i wouldn't be charged but i was but the atm took $20 out of my account. Again they're telling me they cant do anything i have to file a claim with my bank this is unacceptable. Nobody in this messed up economy has $40 to just throw or give away to a billion dollar corporation.

  Business Response

  Date: 05/11/2025

  On 5/1/2025 we spoke with the customer and sent him a $10 Gift card to refund the $7.50 along with the letter below. On 5/9/25 we followed back up with the customer about the *** issue and to ensure the bank took care of him and he stated they did but he never didn't get the money back on his card from pumping gas so we sent him another gift card in the amount of $20 for the inconvenience.  

   

  I understand you recently had a disappointing visit at one of our QuikTrip stores and were kind enough to let us know about it. The situation has now been resolved and we have taken the appropriate actions to ensure it does not occur again.
  
  We,at QuikTrip, strive every day to provide our customers with quality products and services at a fair price as well as the most professional, well-trained employees anywhere. Comments such as yours help us to achieve these goals by letting us know when we fall short.
  
  I am very sorry we disappointed you and I hope you will once again shop our stores and receive the quality customer service and products you have come to expect from QuikTrip. I am enclosing a small token of our gratitude for giving us a chance to fix the problem you experienced. Please accept our most sincere apologies.

  Customer Answer

  Date: 05/27/2025

  Im not sure how this ended up getting back to quiktrip when i filed a complaint against cashapp for not putting the money on my card. That i have a refund receipt for. According to all my information that have i was refunded for the atm malfunction not the pump malfunction which i have the receipt for. 

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,On 3/26/25, I purchased fuel using the QT Pay App at *********************************************** The transaction appeared successful. However, on 4/3/25, I was unexpectedly contacted via text by ****** ******* from CHECKredi, claiming I owed $66.55 for a returned transaction of $31.55plus a $35 fee. This was the first I heard of any issue.I explained that this amount was incorrect and that I had updated my payment info in the QT Pay App before the trip. I removed old banking info and added a new debit card. However, the app required me to add a checking account as well, and after doing so, I received a success message, leading me to believe the debit and bank info were linked correctly.The app does **not** allow users to update bank account info once added, nor does it give the option to use only the debit card for payments. If the checking info failed, why didnt the system try the debit card also on file? Instead, Im now being penalized with fees for a system flaw I couldnt control. I also find it unacceptable that no one from QT contacted me directly before involving collections.This situation has caused significant stress, especially given my current health and financial limitations. Customer support has been unhelpful, and the apps restrictions make it nearly impossible to manage my payment info *********** requesting:1. A full adjustment of the fees, charging only the original $31.55.2. A system update to allow banking info edits and backup payment attempts.3. Better customer communication before escalating to third-party collections.This experience has shaken my trust in QT, and I hope its addressed quickly and seriously.Sincerely, ******* *******

  Business Response

  Date: 04/24/2025

  To Whom It May Concern,

  
  We are writing to address the complaint regarding the resolution of a QTPay account issue. ****************** has made multiple attempts to contact the customer via email and has left three voicemails. Unfortunately, we have not received any return phone calls from the customer to discuss and resolve their concern.

  
  We remain committed to providing excellent customer service and are eager to assist in resolving this matter. We kindly request the customer to return our calls at their earliest convenience.

  
  Thank you for your attention to this matter.

  ***** *********
  She/Her/Hers
  QuikTrips ********************************************** ************ 
  
  RELATOR I Learner I RESTORATIVE I ACHIEVER I Belief

   

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Discrepancy in Change and **************** Incident April 5, *************************** Customer Relations,I am writing to formally report a concerning incident that occurred at your QuikTrip location on April 5, 2025, at approximately 5:07 PM.I visited your store and purchased a bag of chips, a medium coffee, and a sub sandwich, for a total of $13.48. I paid with a $50 bill; however, the cashier returned only $6 and some change, claiming that I had given him a $20 bill. When I calmly pointed out the discrepancy, the cashier contacted a manager by phone, and during that conversation, asked whether he should involve the police. I remained calm and present throughout the exchange.The manager later spoke with me and informed me that the security footage showed me handing over a $20 bill. When I asked to view the footage myself, I was told that only the police are allowed to review it, and that I would need to return on Monday, April 7, 2025, to speak with a manager in person.This situation has left me feeling disrespected and unheard. I am certain that I handed the cashier a $50 bill, which he never placed into the register. I am respectfully requesting that this matter be further investigated, including a thorough review of the security footage and the cashiers actions during the transaction in question.I would appreciate a prompt response and resolution. I am seeking a full refund of the amount owed to me and assurance that appropriate action will be taken to prevent similar situations from happening to other customers.Thank you for your attention to this matter. I can be reached at [your phone number or email address] should you require any additional information.Let me know if youd like to include any other details or adjust the tone. Would you like me to format this for printing or email as well?

  Business Response

  Date: 04/29/2025

  Hello BBB,

  We have tried calling, leaving a voice message, and emailing the customer to resolve the complaint.

  Details -

  Wednesday 4/23 - Called and left voice message at 3:28pm.

  Thursday 4/24 - Called and left voice message at 11am. We also emailed her to contact us at her earliest convenience.

  Monday 4/28 - Called and left voice message at 10am.

  As of 4/29 at 1pm, the customer has not responded. 

  We will be glad to issue a full refund and would like to discuss the interaction with the employee to ensure we take the appropriate action.

  Thank you,

  QuikTrip

  St. Louis ****************************************************************************************** ************

   

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: ************************************************************************* This store is advertising one price for unleaded but it is not correct. I spoke to corporate and they said it would take at least two days to fix the pricing which is not right as in the mean time they are taking money from consumers.

  Business Response

  Date: 04/16/2025

  Hi ********,

  Our Sign was malfunctioning during that time. We had notified out facility support department who corrected the issue.  If you could reach out to us, we would be happy to resolve the issue. 

  We,at QuikTrip, strive every day to provide our customers with quality products and services at a fair price as well as the most professional, well-trained employees anywhere. Comments such as yours help us to achieve these goals by letting us know when we fall short.
  
  I am very sorry we disappointed you and I hope you will once again shop our stores and receive the quality customer service and products you have come to expect from QuikTrip.

  QuikTrip contacted the customer on 4/16/2025 and once the name and company was announced the call was either dropped or hung up.  QuikTrip attempted to call the customer again and it went to a full voice mail box.  QuikTrip made another attempt to contact the customer a few minutes later and it went to a full voice mail box. Again, If you could reach out to us we would be happy to resolve the issue. 

  ******** Angevine 

  ************

  ********************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Porsche cayenne got premium gas from Quick Trip 4129 store on Feb 22, 2025. In a few days, my Porsche cayenne can't be started, so I have it to be towed to Porsche dealership and it took them 2 weeks to figure out it's because of the poor gas quality.I have the gas sample showing the gas smells stinky and have visible deposits in the bottm,which caused my Porsche not working. I am requiring refund on my repairment for the car, on my **** cost during past days, and on my gas cost.I have gas sample, transaction record, ******* 's exam report.

  Business Response

  Date: 03/07/2025

  ***** has been contacted and given instructions on what she needs to do to complete a ************ Report to and sent back to QuikTrip so it can be reviewed. Email was sent on 3/7/2025 and will follow up with her on 3/10/2025 if I have not heard back from her.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December 2024 I have been trying to downloaded the QT app on my Android devices with no success. I continue to get the same error code QT3002a.I have spoken with QT store managers, emailed QT customer help addresses, looked for internet help (text and videos), searched Reddit and found multiple complaints about not being able to create the account with the same code.I would like to know what the problem is and why QT has not corrected the problem.

  Business Response

  Date: 06/24/2025

  This issue was resolved on Friday, 06/24/2025. One of our Training Managers, Michael Garrett, contacted the customer and successfully assisted her in accessing the QuikTrip mobile app by guiding her through a password reset process.
  

  Business Response

  Date: 06/24/2025

  The date that customer was helped was Friday 06/20/2025

  Customer Answer

  Date: 06/26/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you, BBB organization for providing a platform to resolve issues with companies who do not value loyal customers. I *** ***** used ****************** services for over 20 years from purchasing gasoline while traveling to buying products on a regular basis at different locations. December 26, 2024 was a typical morning around 7:30am I arrived at ************************************** to get items, gasoline. While walking to enter the front door of the location. I did not notice anything abnormal or dangerous while walking. Seconds later, I slipped, fell on my left kneecap, the impact was so hard. Customers around attempted to assist me. The fall was terrible and embarrassing. I held on to a customer car door handle to get my balance therefore, I can stand. I walked inside of the store in pain. I informed staff that the spot was slippery, dangerous. A staff member observed the area without a care or resolution in regards, to the area. Next the manager arrived, he was professional. He called QT Corporation to file a claim. The person on the other end of the call mentioned " they reviewed the video". The manager observed the dangerous area, said he saw "rainbow" that's a safety issue. We exchanged information. On January 1, 2025. I called ************* to follow up with my safety concerns. I left a voicemail asking for help. I received a phone call from *************, she too was professional, and provided next steps in regards, to the claim's person. ***** ***** claim # ******* and provided his direct # ************. I called ***** M on a few occasions, left voicemail messages without a return phone call from him. I have pictures of my injuries. I would like to express my concerns without litigation if possible. Thank you,*** *****

  Business Response

  Date: 01/13/2025

  Good afternoon and thank you for allowing me the opportunity to respond to Ms. ******* concern.  

  I would like to apologize to Ms. ***** that we were not able to contact her in a more timely manner.  At QuikTrip we strive to provide the best customer service to our customers both in the stores and in the claim department.   

  Mr. ***** was able to speak with Ms. ***** via phone on January 9th and has since resolved her claim. 

  Please feel free to reach out with any additional questions or concerns. 

  *** *******

  Claim Manager

   

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE have had no access to an account that is supposed top provide services we cannot access and have been paying for. They advertise these services are covered in the fleet program for fuel , but for the last 6 months we have had no access to a password reset. Something very simple. We reached out to their THIRD PARTY company they use ,( NOT advertised on their site) called WEBX.. Filled out the appropriate paperwork and still no access or even a phone call back.

  Customer Answer

  Date: 12/31/2024

  We finally gained access to our account on 12/30/2024 with no help from QT who advertises they provide access to my drivers, gas used etc.. while signing up for the account . However, they have no control over the account at al nor do they advertise that another third party actually runs the fleet service. After countless hours and relentless effort on my part, we were able to hire an IT person to gain access. No responses from corp given ... no help, from our *** and no help from the third party they use after we did everything, they asked us to do .. Total negligence and false advertising. 

  Customer Answer

  Date: 01/02/2025

  We finally gained access to our account on 12/30/2024 with no help from QT who advertises they provide access to my drivers, gas used etc.. while signing up for the account . However, they have no control over the account at al nor do they advertise that another third party actually runs the fleet service. After countless hours and relentless effort on my part, we were able to hire an IT person to gain access. No responses from corp given ... no help, from our *** and no help from the third party they use after we did everything, they asked us to do .. Total negligence and false advertising.