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Business Profile

Custom Cabinets

Premium Cabinets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Cabinets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are currently buidling a house. We ordered cabinets from this company that were close to $50,000. They required 80% up front payment and said it would take 6 weeks. We were supposed to have our cabinets by October 15th. We have since been promised delivery on 3 different days, in which the cabinets never arrived. Austin confirmed the cabinets are built and ready for delivery; but to date no cabinets. We had our contractor on site ready to receive the cabinets 3 different days now. We did not receive notice the cabinets weren't coming, nore, did any answer their phones to let us know what is going on with our order. At this point, the office in Tulsa is closed down and no one will return our calls. I am gravely concerned that we are frauded out of our money. Please help! We need either a full refund for the cabinets we never received or delivery of the cabinets ASAP. We are coming up to the deadline for our interest rate lock on our loan and need this resolved very quickly.

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