Business Profile
Energy Service Company
Triple AAA Energy ServicesComplaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My gas account in PG&E transferred to AAA Natural Gas without my acknowledge and approval, and my calls to their official service line ************ keep transferring to other marketing phone lines. I need them to cancel my account with them so I can transfer back to PG&E.Business Response
Date: 01/16/2024
Our **************** team did speak with this customer on the 16th and we have processed the account for cancellation.Customer Answer
Date: 01/16/2024
I have reviewed the business response and accept this resolution. I got an call from AAA Natural Gas, ******* helped me to close my account with them and will be transferred to PG&E in 30 to 60 days.
Thank you very much for your help BBB!!!
Initial Complaint
Date:01/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I must have somehow been signed up for AAA ENERGY SERVICES at some point. I don't recall this. I only noticed this because of the huge jump in my bill from last month. They are charging me $56.40 for something PG&E is already doing and billing me for. I called a few times but the outgoing message states that they are closed for the holiday. I don't expect to get anywhere with getting through on the phone, but would like to cancel this. Any help with this would be appreciated.Business Response
Date: 01/16/2024
The customer was only charge from AAA for the gas itself and PGE charged for the Transporation. Our offices were closed through the 3rd for the holidays however we have processed this account for a cancellation from our service.Customer Answer
Date: 01/17/2024
I am satisfied with this outcome. I will make sure that the service is truly cancelled on my next bill. Thank you.Customer Answer
Date: 01/31/2024
Hello,
I just received my latest bill for service between 12/22-1/23 and there is still a charge from AAA Energy Services. Shouldn't that have ended as off their last reply? This really has to stop. It's a scam and I can't afford these xtra high charges for something I'm already paying my energy provider for. I would like a refund for the days over their response that they would terminate and a total stop to these charges.
Thank you,
*********************
Initial Complaint
Date:12/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company solicited my elderly father with dementia over the phone posing as PG&E and signed him up for services. When I called to have it cancelled they said it takes ***** days in addition to a $100 cancellation fee. This is hundreds of dollars for no product or services being siphoned from fixed income individuals.Business Response
Date: 12/28/2023
The terms of the agreement are explained in detail and we are providing the natural gas for the location. The ***** days is per the local utility guidelines as they will not drop an account immediately.Business Response
Date: 12/28/2023
The terms of the agreement are explained in detail and we are providing the natural gas for the location. The ***** days is per the local utility guidelines as they will not drop an account immediately.Initial Complaint
Date:11/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not sign up, or agree to use this company to transport natural gas to me in **********. They called and hassled my husband, who is 82 years old about using their services. They sent us a letter as if to say you agreed to use ******* as your supplier. I have power of attorney over my husband and manage all the bills and finances that we hold. I called AAA and told them that my husband does not have the authority to authorize any services this company is pushing on him. They are so hard-up for clients that they use PG&E as a way to lure people into thinking they are legit. Anyway, I called the number on the paper that came from them and spoke to *****, who gave me a cancellation number. The next day after I talked to her, I sent an **mail requesting a written confirmation that I was cancelled from using their service. The **mail form was sent on 10/30/2023. The form said in writing that they would respond within one business day to all messages and **mails. They never responded to my **mail message. I would like for you to persue this and get them to send me what I asked for. I do not want any services from them. I use PG&E and I am staying with them.Business Response
Date: 12/15/2023
AAA outside consultant did explain everything to the customer however we are not able to decipher who can make changes who cannot. The account did not ever start with AAA and will never start. AAA did search our email and we do not have an email from the customer at all.Customer Answer
Date: 12/23/2023
The company name for this complaint is AAA Natural Gas. Their email address is **************** Again, I was told they do not send cancellation notices in writing, but that the account was canceled. I want to find out why they will not confirm a cancellation in writing? This is an outside contractor trying to lure customers to get natural gas through them instead of *********** and Elecrtric in **********.Business Response
Date: 12/28/2023
AAA will provide a cancellation number over the phone however sending anything by mail to a customer is not cost effective. We are a third party provider and have been for many years in the ********** market.Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This guy cancel to my foot one afternoon in 2022 and was all excited to tell me about this company he worked for called AAA Energy Service. He started out asking how much I paid for gas and he told me wouldn't it be great to pay one price and use all three gas you want and never pay more than $24.99 a month. Once he said that I was hooked because I was paying more like $150 a month and it was killing my wallet every month to pay that much. Well SOUNDS TOO GOOD TO BE TRUE, guess what he LIED LIED LIED to me about what AAA ENERGY SERVICE was all about. This guy has many tricks up his sleeve because as he was selling AAA ENERGY SERVICES he then switched to having me fill out paperwork me a free Obama Phone and Tablet. He let me hold onto the tablet while he set up my new phone but then took the tablet back and never spoke of it again. He routed me off so I never used his stupid phone I left it in the box and gave it away to someone who may use it. This guy was a joke, yes he had me say yes to all the telephone questions and when I hesitated he said yes for me and that made me so angry. This AAA ENERGY SERVICE is a SCAM that make you believe you'll be getting relief from high gas bills but the lite is is you'll be paying not the $24.99 but will see that amount climb to $28.99 then $30.99 and who knows how much higher it will go. I've tried to cancel my service with them to find myself waiting on on forever hold and never talking to a single person so I want every Penny this company has stolen from me back because I don't support companies that lie to get ahead. They should be ashamed to call themselves a relief anything because they are causing more harm than any good PERIOD!!!Business Response
Date: 02/28/2023
Business Response /* (1000, 5, 2023/01/18) */
The customer was signed up for a $29.99 a month plan based on 30 days. I have the attached TPV for the customer which gives all the details. The customer was also mailed a welcome packet and given a welcome call for the program back in May of 2022. The customer has never reached out regarding his account and any issues. The customer has also saved money over PGE the last two months. AAA in two months has save him $65.
PGE
DATE VOLUME (Therms) PRICE PER THERM TOTAL COST TOTAL COST PER Therm SAVINGS CUMULATIVE SAVINGS
PGE Nov-22 81.00 $0.9399 $76.13 AAA- $30.99 Nov Savings- $45.14
PGE Oct-22 56.00 $0.9001 $50.40 AAA- $29.99 Oct Savings $20.41
Total Savings: 65.55
We will process the customers account for a cancellation and this can take up to 60 days.Initial Complaint
Date:08/31/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know when I registered with AAA ENERGY SERVICES? but my bill has been deducted an amount over $30 for each month, starting September 2021. I called up to cancel this service but no answer. please feedback because i want to cancel this service it has been charging me for too long already.Business Response
Date: 12/05/2022
Business Response /* (1000, 8, 2022/09/09) */
AAA Customer service representative did talk with the customer on 8/29/2022. She explained it was a 60 day process for the account to cancel and offered to email the telephone verification to the customer however no email was provided. The account is in process of cancellation.Initial Complaint
Date:08/05/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A gentleman in a plain shirt with a company binder showed up at my house and sold me on the AAA natural gas service.
- he lied about the terms and conditions
- he lied about the costs/savings
The company says it will take 60 days to cancel my account, during which they're still going to charge me.Business Response
Date: 01/11/2023
Business Response /* (1000, 8, 2022/08/16) */
AAA Spoke with customer on 8/4/2022. The customer did state she agreed to the service and answered all the questions that were asked of her. The customer is upset that it is a up to 60 days cancellation policy. During our call the customer never stated that she was sold a savings. All the terms are agreed to on the telephone verification and you can clearly hear the customer state yes she understands the program. The customer is also given a welcome call to make sure she wants to enroll with service and understand everything. The customer is then mailed a welcome packet with the terms of service. The account has been on service since November of 2021. TPV attached
Consumer Response /* (3000, 10, 2022/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any welcome packet. The guy who sold me on the company did sell me telling me there'd be no change in my bill. I was never informed of the 60 day cancelation prior to signing up. The phone call for confirmation was hard to understand, especially because of my brain injury.
Business Response /* (4000, 12, 2022/08/30) */
The welcome packet was mailed to the customers address along with PGE sent the customer a letter letting her know she was switching to a third party provider. The welcome call was made and a voicemail was left for the customer that stating she had 3 days to cancel the enrollment without being enrolled. The telephone verification is clear on the program and the details. The customers account will be cancelled based on the cancellation terms.
Consumer Response /* (3000, 19, 2022/10/19) */
***Document Attached***
And they're still charging me - more than 90 days later... Liers
Business Response /* (4000, 21, 2022/10/25) */
The customers account did end on 10/10/2022. If the customer will look at the bill she attached and look at the meter read dates, this date is through 10/10/2022. PGE does bill behind.
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