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Business Profile

Fire and Water Damage Restoration

Burggraf Disaster Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recieved a copy of the itemized bill from our insurance adjuster. I forwarded that breakdown back to burggraf with a line by line of the items they did not do. I tried several times to ask for a new bill and so did our adjuster with no response. It took 3 and half months for it to be corrected. Finally recieved a corrected bill on 1/9 and sent a check on 1/22 through my ******************* pay. On 1/31 I received a mechanics lien fro the court clerk. They still have not checked their PO Box for payments so we are caught in the middle. I told them they were committing insurance fraud since they were aware insurance wa involved and still billed for service not rendered. They will not return calls or emails to us or to the insurance company.

    Business Response

    Date: 02/01/2024

    The Check was not even issued from the customer bank until January 25, **** (See attached) and was sent via ***** We just received the payment January 31, ****. The lien was filed prior to checking the mail yesterday (January 31). We are in the process of releasing the lien. 

    Customer Answer

    Date: 02/01/2024

    I have reviewed the business response and accept this resolution. 

Burggraf Disaster Restoration is BBB Accredited.

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