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Business Profile

Foundation Repair

Master Lift Foundation Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Repair.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont normally write reviews but feel this one is necessary. While I have previously had a positive experience with this company (2015), as of late the same cannot be said. I have called repeatedly to request warranty papers for work that was completed this summer - no response. I have requested a review of piers (under warranty!) on a wall that is obviously moving - no response. I have even recently called and requested someone to come give an estimate on needed repairs at my grandparents home - no response. The crews that completed the previous work were hard-working and knowledgeable and I dont have anything negative to say about them. But the way this company is run is disappointing to say the least. Based on their refusal to communicate, it appears that they wont honor existing warranties nor provide the promised ones on work completed. Dont expect much in the way of communication if you choose to hire them. After the initial work I had completed in 2015 Ive been nothing but disappointed. The closest thing Ive gotten to assistance is a response to this same review on ****** where they claim to have attempted to contact me - a bold faced lie. Strange that *everyone else* who needs to get ahold of me is able to but my phone (and email!) magically break when ML attempts to reach me.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Master Lift to do some structural and remodel repairs to our home and paid him 7,500 dollars on August 24, 2022 to start the job. After starting the job and tearing holes in our kitchen ceiling, they said they needed engineered plans to do a large portion of the job. After getting engineered plans to Master Lift and verifying they received them, the company will not return phone calls or emails for weeks. My husband and I have tried to reach them at least 20 times and can't get a hold of anyone. We are now having to hire another company and Master Lift just took our money and left our house unfinished. I asked for money back and they will not respond.

    Business Response

    Date: 03/01/2023

    Business Response /* (1000, 5, 2023/02/03) */
    The complaint is not telling the whole story. We were paid for the work that was completed in the crawlspace portion of the home. The homeowner has yet to verify we did the work, but has jumped the gun and is making uneducated assumptions. We did not request access to this vacant home to go in and do nothing for 5 days. The work you've paid for is complete. This is a two phase project and they are adding a second level to the home. This requires the installation of a new LVL support beam, which is completely unrelated to what you've paid for. We did open up the ceiling in the area where the new lvl beam was to be installed to ensure the rafters were facing the right direction. We discovered the joists were not running the direction we originally thought they were. We then contacted the engineer to discuss this and requested the homeowner have the engineer come back to look at it and draw up a new plan to make the installation of the new lvl beam work. This process actually took the homeowners 2-3 months to complete. This project appears to be self funded, rather than a construction loan so lack of funds is likely the reason for delays on their end. This is a renovation and addition project they have been in possession of for over a year. We too made several attempts to contact them early on in the process and received "we will discuss and let you know" answers on more than one occasion. Being indecisive and under prepared for a project of this magnitude is a contributing factor to their own frustration. We have now agreed to meet on-site to review the work they have paid for an received. We did not take your money and do nothing. You are wrong in your assumptions and we will prove this to you upon our meeting.

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a house 2018 that had a transferable warranty for peirings, have tried and failed to get master lift to even return any phone calls about pierings or emails as the house is moving and needs additional work, two other realtors have also called and emailed they proceeded to tell them they haven't heard from anybody about the house which absolute lie, still have gotten no response over a month of trying

    Business Response

    Date: 02/23/2023

    Consumer Response /* (2000, 10, 2022/12/01) */
    Steve g******** has come to property on 10/18 to help resolve this issue, apparently a prior employee was the issue of wrong addresses

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE purchased a house that Master lift supposedly worked on. we are now in the process of selling said house and we had inspections yesterday. The structural inspector looked under the house and saw no evidence of any piers being put in like the invoice we have from master lift said. The invoice indicates that 6 piers were placed and a vaper barrier were installed and a beam running the length of the structure but the inspector saw only the vapor barrier no piers and no beam. I want master lift to 1. provide the structural plans they drew up for the piers and if they cant I want them to install the piers they said they did then now.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/08/26) */
    We have resolved this issue with the homeowner and they have decided to remove the review from your forum.


    Consumer Response /* (2000, 7, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    We came to a resolution that was acceptable.

Master Lift Foundation Repair is NOT a BBB Accredited Business.

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