Complaints

This profile includes complaints for Oklahoma Natural Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oklahoma Natural Gas has 9 locations, listed below.

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  Oklahoma Natural Gas

  5848 E 15th St Tulsa, OK 74112-6402

  
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  Oklahoma Natural Gas Company

  422 Se 59th St Oklahoma City, OK 73129

  
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  Oklahoma Natural Gas Company

  421 S Garland Rd Enid, OK 73703

  
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  Oklahoma Natural Gas Company

  100 NW 5th St Oklahoma City, OK 73102

  
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  Oklahoma Natural Gas Company

  500 W Commerce St Clinton, OK 73601

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   
  ONG AND OCC ARE NOT LOOKING AT THE ***** WORL II PROVIDED TO BOTH COMPANYS . OCC is not doing what they are here to do *** did not do an actual investigation into my complaint and emailed me and said they are not looking into this and I have proof I was court ordered out and paid my final bill on August 26,2022  and that I paid what I did not owe and my a. Point is at a $0. and I do have proof of section 8 paperwork as well. Since October 24,2023 I have been trying to get gas turned on at ************************* ***,** ***** because its the rules of Oklahoma section8 HUD housing assistance that in order for a unit to be section 8 inspected for approval that the tenant must have all utilities on and all appliances in order for a section 8 inspection to be scheduled and I called to have gas turned on as I can not move into the house until section8 inspection is completed and approved for move in I also told ong that no I do not live there and explained to ong the rules and regulations of section 8 and ong then decided to say to that the previous tenant and I somehow were living together and that in order for me to get gas turned on that I will have to pay the previous tenants bill and a past bill at *************** that was a past due balance in my name and I said to ong that I have court paperwork to show as proof I was court ordered to be out and that before I moved I did pay my balance in September 2022. I sent ******************** all proof of it all they then decided to flag my name and they put a previous tenants bill on my name that I do not know never have lived with or any connection to and said that the bill at **** address is mine but I have proof from courts saying when I needed to be out by and I have to pay full amount or no service will be connected. So I then go to *** to file a complaint so they will investigate ******************** and it get resolved but all *** did was call and ask for emails and just took ******************** word as truth without asking me for anything and was told by *** the complaint is closed out its my bills to pay I will upload all proof to let you look at *** first upload I sent Is the ************* ****** ***** bill *** second upload is court paperwork saying when I had to be out of residence If you look at bill the charges are from November 2022-January 2023 Court paperwork shows I had to be out of **** NE 14th on October 18,2022 at 10am court date was October 11,2022.And the next is a ******************** ACcount showing in a previous tenants name (************************) that ******************** say I lived with and shared service with I did not Im on section 8 with my children no other adults and Housing section 8 has rules I have to follow or I will be kicked off if I do not follow the rules.So ******************** then put that persons bill on my name and is saying I have to pay the bill. Next upload is my ong account information for new service Next upload is an email from ******************** saying that when service date will be and time and that my account was active and good standing ***n I got emails From *** saying that my service will not be allowed til I paid the balance of $1141.51 so ong is charging me because they some how decided me and some previous tenant lived and shared services which is false the house was for rent on section8 and in order for section 8 to do an inspection all utilities and appliances must be on and working if not them no inspection will occur and be a failed I do not live at that address I simply was calling to get service started but ong did not understand what I was trying to tell them and assumed I shared a living house with a previous tenant who I do not even know or lived with and now occ is not even doing an investigation they say they are but if they look at all proof I provide to them and not just take ******************** word for truth they would see I have all proof and ******************** is wrong and by law I could sue ******************** and ***.please Im just trying to get service started and these bills off my name as they are not mine and the $521.99 bill is clearly being added onto my name thats from someone I do not know or lived with and thats against the law.******************** does not care me and my children have been living in a hotel and I cant get into a section8 unit or property house because of all the false information that ******************** is not looking at and wont even talk about their mess up it has caused me to not have a home for me and my children the stress of losing my housing assistance and stress on me since OCTOBER 24,2023 when ******************** said I was good to go then sent me emails saying I was to start service and then all of a sudden calling me back to say I owe all this past due bills I uploaded all emails as well from ******************** and ***

  Business Response

  Date: 01/18/2024

  We have previously addressed these concerns with the customer through our customer service department and the **** If there are any further questions or concerns, please call our customer service line at ************.

  Business Response

  Date: 01/26/2024

  As previously mentioned, these concerns have been addressed through our customer service department and the **** The documentation that was sent in has been previously reviewed. If the customer would like to discuss the details of this concern, they will need to call our customer service line at ************.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to get our gas turned on for the property after we moved in. I placed a call on Tuesday to have them come service my meter and activate the gas the next day. The first utility worker was informed to call my phone before knocking to verify Im home. They did not call or knock and as I was walking outside I saw their work truck pulling off down then road and they left no note or anything. I called the gas company back and was informed Id have to until the day after for them to come back by so we had sit in 31 weather with animals in our home. The next utility called and knocked and we were serviced but not fully. He did not inspect my hot water heater nor did even acknowledge it. I dont feel safe operating it on my own. They also charged us an extra $25 for an appointment reschedule due to their first utility worker not doing their job. Truly at a loss for words with how unprofessional this company is. Not to mention their customer service worker is extremely hard to understand at times.

  Business Response

  Date: 01/18/2024

  We have visited with the customer and resolved their concern. The service has been turned on at the property and confirmed the appliances have been lit by the customer. 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called ong for last 3 months. We own building at ************* ******** ok. It is a rental same problem you have been mailing to wrong address. And charging a depoist fee for 3 months. We have called they said would waive depoist but have NOT. Therefore we get calls saying we are past due. Because they have not waived the depoist or mailed bill to correct address which is ***************************. Please do not call my husband he has dementia yes I am power of attorney. This has become a big problem please fix for us.also we are senior citizens is their a discount for us? We appreciate your quick response . Direct correspondence to ******* and *************************** my phone number is ***************** Cherry. We have lived in ******** all our lives and have had plenty of accounts through the years. Thank You

  Business Response

  Date: 01/15/2024

  We have visited with the customer and resolved their concern. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   I have not been contacted by the company via email, telephone, nor mail. Please have the company provide their discussion or an actual reply to the complaint through BBB.d the initial gas leak, and turned the gas meter back on. ******* advised that the initial ONG rep that came to my home on 11/26 could have fixed the problem. I was very displeased with the service or lack thereof rendered from the first ONG rep, which caused my family to be without hot water for days while trying to get the leak repaired. I also paid the maintenance man a fee for coming to my residence that I would like to be reimbursed for.

  Business Response

  Date: 01/08/2024

  We attempted to contact the customer by phone but were unsuccessful. We provided the contact information if they wish to discuss their concern any further.

  Business Response

  Date: 01/09/2024

  We attempted to reach the customer again using the phone number provided in this complaint. There was no answer, however, we left a voicemail with an explanation regarding their concern and also our contact information. We had previously tried contacting them at the phone number listed on the account, which is different than what is listed on this complaint. Thank you.

  Customer Answer

  Date: 02/13/2024

  I would like to be reimbursed for my out of pocket expenses that were incurred.

  Business Response

  Date: 02/22/2024

  We attempted to contact the customer again on 2/13/24, but there was no answer. We left a voicemail on this day as well. If the customer has any further questions or concerns, they may contact us at ************.

  Customer Answer

  Date: 02/22/2024

  I am rejecting this response because:   I have not received any calls nor voicemails from the company on the date that they have indicated. Please advise what exactly they would like to discuss and how would it be resolved by calling the main 800 number. The initially representative that came to my residence on 11/26/2023 stated that he could not repair the gas leak due to the company not wanting to be liable and not because of a heavy workload (which is the reasoning that the representative that has responded to this complaint stated). The technician that came to my home a couple of days later repaired the leak and apologized for the initial technician not taking the time to do it. I am requesting reimbursement of out of pocket expenses for the handy man that had to make a service call to my home regarding the gas leak.

  Customer Answer

  Date: 03/13/2024

  From: ************************* <*************************>
  Sent: Wednesday, March 13, 2024 1:53 AM
  To: ******************************************************** <********************************************************>
  Subject: Fwd: You have a New Message from BBB Serving Eastern Oklahoma, Complaint #********
   
  Hello,
  
  I was wondering if you could let me know what the expected response time will be from the company?
  
  When I attempted to obtain the status of the file online, it shows that the file is closed and Im unable to access any of the prior messages.
  
  Thanks in advance for your help!
  
  *************************
  
  Please excuse any typos as this email has been sent using my mobile device. 
  
  Begin forwarded message:

  Business Response

  Date: 08/27/2024

  We attempted to reach the customer by phone and were unsuccessful. We left a message that the case has been reviewed and stands as it previously did. The customer may call our customer service line with any further questions or concerns.

  Customer Answer

  Date: 08/27/2024

  I am rejecting this response because:   
  

  I missed the telephone call from the ONG representative on 8/23 at 9:22 CT. The male representative, whom I believe was named *****, left a voicemail about the BBB complaint that was filed.

  I returned the call to ***** on 8/23 at 12:24pm CT and had to leave a voicemail for him.

  To date, I have not received a returned call from *****. I was waiting on a returned call from him, but will contact him again.

  Customer Answer

  Date: 08/27/2024

  The representative that called and left a message for me on 8/23 was actually, *****. I returned the call to ***** on 8/23, left a message, and have not heard from him since.
  

  I called ***** today (8/27) at approximately 5:24 CT and left another voicemail.