Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Holdings, LLC

  15 W 6th St Ste 600 Tulsa, OK 74119-5415

  
• 

  Global Holdings, LLC

  4733 W Atlantic Ave # C-7 Delray Beach, FL 33445-3706

• 

  Global Holdings, LLC

  4343 S 118th East Ave Suite 220 Tulsa, OK 74146-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was talked into a product by a sales rep over the phone for a debt resolution product- after making it sound almost too good to be true and agreeing to the offer - I found out it was only limited information given to me they sent over a notary with a pile of papers for me to initial and sign - after signing on Friday 12/30/22 and providing my bank account info for the monthly cost - I got a welcome email on Monday 1/4/23, charged $600 on 1/6/23 and a call from a lawyer on Tuesday 1/11/23 from the firm handling the case?. While talking to the global holdings lawyer he dove deeper into the the details - details that would have swayed my initial decision - once he told me this program will effect my credit to the point I wouldn't not be able to get a mortgage for 7 years or even co-sign for one - that piece of information right there had me say cancel it right away. He seemed to understand why I want to cancel - He said since it's within 30 DAYS of canceling I would he entitled to my full refund of $600 after that he made it seem like it was no problem - i called a few days later because I received a text to call them for service (should have already been canceled) - that guy who said it was no problem didn't even cancel it until I called again that day. I then got an email on 1/18/23 saying "After applying any fees due, there are funds due to you in the amount of $56.49" -_- ... it is now 2/14/23 I called them 4 times since cancelling to check refund status and I still am getting no where. I applied for this debt relief to help me and now I'm $543.51 less on my bills since they couldn't truly help me. I have called them multiple times for them to give me the run around "it's being processed". I got $56 in 5 days of canceling this service where is the remainder of my canceled service. They gave me a ticket number but I have not been set right. I need to pay my bills with the money they're holding hostage.
  

  

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2023/02/16) */
  Mr. *********, thank you for sharing your concerns.
  
  Global Holdings LLC. is a dedicated account provider. We provide FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We do not provide the debt settlement services.
  
  However, after reviewing your account our records indicate a refund has been requested by your debt settlement provider. We initiated that refund on, February 14th, 2023, in the amount of $552.73, this amount will be refunded to the bank account on file. I am also showing your Global Holdings LLC. account was closed, effective January 18, 2023.
  
  If you have remaining questions regarding your dedicated account, we are here to help, and you can contact us at your convenience. Please email us at ***************@ghllc.com or by phone at (XXX) XXX-XXXX.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no recollection of signing up for Global LLC for any sort of debt collection. It has taken $400 of out of my account with no warning and reason. I had to create a login AFTER they took my money out of my account and have not responded to any emails I've sent. I am furious.
  

  

  Business Response

  Date: 03/01/2023

  Business Response /* (1000, 5, 2023/02/14) */
  Thank you for sharing your concerns. Our records indicate that our customer support team received your email on, Feb. 13th, 2023, at 7:09am and replied on, Feb. 13th at 10:05am. Our customer support rep explained, Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on your program. Those services are provided by the Debt Settlement Provider you contracted with.
  
  We also provided your Debt Settlement Provider contact information. I would like to encourage you to please reach out to ******** Advantage LLC with any questions and or refund requests. For your convenience, you may reach them at XXX-XXX-XXXX.
  
  
  Global LLC. contact information
  Phone: (XXX) XXX-XXXX
  Email: ***************@ghllc.com

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a US Army veteran that was sadly scammed out of a few hundred dollars by this law firms faudulent and criminal actions. This law firm made promises that they would help me get out of debt by negotiating a payoff amount with my creditors. They told me I would be able to keep all my accounts open to be used when the process was completed. They told me it would help my credit score and it would take two years to complete the process.
  
  They sent someone to my house to sign the contract on 11/26/2022. I was told that I couldn't keep a copy of the contract and that the contract would only be valid once I received a copy by mail.
  
  I spoke to my fiance about the agreement and he informed me that no debt relief agency can guarantee the outcomes I was promised. So I called to cancel the next day. I was told I would have to call back on Monday 11/28/2022. I called Monday and was assured that my account was canceled and that I would receive a full refund of the $461.42 that was transferred from my account.
  
  I will shorten this complaint due to lack of "remaing characters".
  
  I waited...I called... I was assured repeatedly that I would receive my refund. I received and email from ********* Consumer Law Group that basically said I would be refunded a fraction of my payment. I called and asked why I wasn't getting the full amount back since no services were performed for me on my behalf. The representative assisting said I had to pay fees but was unable to tell me what the fees were for. I didsome research and found that the Global Holding LLC, ********* Consumer Law Group, and ********* Law group are all connected.
  
  I just want my money back.

  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello, *******. We wanted to respond and thank you for sharing your concerns.
  
  Global Holdings LLC. is a dedicated account provider. We provide FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program.
  We do not provide debt settlement services. We will be forwarding this complaint to your debt settlement provider for further assistance regarding your refund request.
  
  If you have remaining questions regarding your now closed dedicated account, we are here to help, and you can contact us at your convenience.
  
  Please email us at ***************@ghllc.com or by phone at (XXX) XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2023/01/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your response reads like you are indirectly denying your association with ********* Consumer Law Group and ********* Law group. You are ALL involved in this debt relief scam.
  
  
  Business Response /* (4000, 9, 2023/01/18) */
  *******, we apologize your experience didn't match your expectations with the debt settlement provider you contracted with.
  
  We would like to thank you, for providing this feedback, this allows us to see things from the consumers point of view. I can assure you; this is an uncommon instance.
  
  We've reached out to your debt settlement company, requesting a refund. Global has also reversed the 2 monthly service fees, resulting in a full refund.
  There was an ACH deposit to the bank account on file, processed yesterday, January 18th, 2023. The funds should be available in your bank account within 24-48 banking hours, depending on your bank.
  
  Please let us know if you have any remaining questions or concerns regarding your closed Global account, we are here to help, and you can contact us at your convenience at (XXX) XXX-XXXX.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022 I asked Global Holdings to help me with credit card issues I was having and they took me on as a client. My first payment into the acct to help settle with the creditors was taken out of my checking account on Jan.28-2022 in the account of $241.78 and that would have continued till there was enough in the acct. to start making settlement offers. In Feb of 2022 I contacted Global and asked to skip February's payment which they said I could do it would just take a little longer to settle with creditors. The same day I asked to skip the payment Global Holdings tried to take another $241.78 out of my checking account. After that I cancelled my service with them. When I cancelled I was told that they would be sending me a refund check for money that was left over out of the 1st $241.78. I never received anything and I also asked about the $100.00 retainer fee that the Atty took out of the $241.78. A retainer fee is for services that the Atty receives to have him represent me when he contacts the creditors on my behalf. I've been asking Global Holdings for the money that was left over after the other fees were paid and the Atty Fee because the Atty told me he wouldn't be doing anything on my case for atleast 6 months or until there was enough in my acct with them to talk with the creditors. I have been unable to get anyone to give me any information and I'm hoping you can help in any way. Thank You ******* ******

  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/11/28) */
  Hello *******, we wanted to respond and thank you for sharing your concerns.
  
  Global Holdings LLC. is a dedicated account provider. We provide FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program.
  
  We do not provide debt settlement services. Those services are provided by your Debt Settlement Provider.
  
  The $100 retainer fee you are requesting a refund for was charged by their company. Our records indicate that you have previously contacted Global directly and that on these occasions our Customer Support team correctly advised that since the fee was charged by the Debt Settlement Provider, you would need to speak directly with their Company to request a refund. Our representatives also provided you the contact information to do so.
  
  Please reference your notes from these calls and reach out to your Debt Settlement Provider for any additional questions or concerns regarding your debt settlement program.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account opened with Global Holdings LLC as part of a debt settlement program. At the end of the program, I was sent a check for $18.05 on 4/4/2022 which was the remaining balance of my funds in the account. I did not cash the check immediately and it was eventually voided.
  
  After calling Global Holdings LLC's customer service, I was told that because I didn't cash the check, they opened another account in my name to "hold" my funds and that account carried a $7 monthly fee and that the account no longer has a balance. It's hard to understand how they could one, open a new account in my name without my authorization and two, charge me $7 per month for this holding account that I didn't agree to. Nothing in the communication stated this was going to happen either. $7 for what exactly am I paying for with this account I never asked to be opened? They're not managing my funds in any way so what justifies a $7 monthly fee (other than simply take advantage of their customers and drain the balance and put the funds back into their own account).
  
  It's only $18.05 so I'm not going to lose sleep over it but I feel like other consumers need to know that this business participates in shady practices and they absolutely do not deserve an A+ rating from the BBB. As the customer service rep told me, they have several hundred thousands of customers so although that $18.05 isn't a huge amount to me, multiply it by several hundreds of thousands and you can see how this company is taking advantage of their customers for their own financial gain.
  
  The only acceptable remedy would be to refund the $7 monthly charges on the account I didn't know existed until my balance is returned to $18.05. Then I want the account closed and sent a new check for MY remaining funds.
  

  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/08) */
  We apologize your experience didn't match your expectations. This is an uncommon instance; we thank you for sharing your feedback. We've investigated this issue and will be sending another check for the original amount to the address included in your complaint. If you need to reach us directly, please email us at ***************@ghllc.com or by phone at (XXX) XXX-XXXX.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company emails on 10/3/22, 10/22/22, 10/27/22, 10/28/22 and 10/31/22. I attached a copy of the poa documentation allowing me to speak on behalf of my father. I don't understand what is going on with his account and where all the money that they are taking out of his account is actually going. None of it seems right to me. They cant speak to me until they receive the documentation. The problem is each time I send it, they say there is nothing attached. I have cc'd myself as well as another email address to see what it looks like when it comes through. I have also emailed friends with this attachment to see if they are able to get it. Everyone I have sent this email to has received the attachment with no problems except Global Holdings! It seems like they just don't want to talk to me. So, I had to put a block on this busines at my dads bank to stop their large withdrawals. I need an accounting of everything they are doing. The emails from 10.27 and 10.31 I am attaching here, clearly show the attachments were sent.
  

  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/04) */
  Thank you for bringing to our attention the technical issues you experienced when emailing your POA.
  
  One of our customer specialists has reached out to you directly with further instructions on document submission.
  
  Taking this opportunity to clarify our role, Global Holdings provides FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We simply process transactions according to the settlement program a consumer has enrolled in with a Debt Settlement Provider. You will want to reach out to the Debt Settlement Provider directly for any details on debt enrolled, program progress, fees and timeline to completion.
  
  If you need to reach out, our Customer Support team is happy to assist you further and can be reached at XXX-XXX-XXXX.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  !10/4/2022 alas 3:03 de la madrugada sacaron de mi cuenta bancaria la cantidad de $481.78 sin haber firmado ningun consentimiento quiero mi dinero y que paguen los cargos que me imputa el banco por su culpa ese era un pago para mi carro si no firme ningun documento porque sacaron mi dinero.
  **** *********.
  
  4/10/2022 at 3:03 in the morning they took from my bank account the amount of $481.78 without having signed any consent I want my money and that they pay the charges that the bank imputes to me because of them that was a payment for my car If I don't sign any document because they took my money.
  **** *********.
  
  
  
  ***BBB Note: BBB has utilized a translation program in order to convert the original submission from Spanish to English. BBB is providing this translation as a courtesy and is not responsible for any errors in the translation process.

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/07) */
  Thank you for sharing your concerns.
  Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program.
  We do not provide debt settlement services and do not have input on your program fees or timeline.
  Those services are provided by the Debt Settlement Provider you contracted with to settle debts enrolled in your program.
  We received your signed account agreement 9/6/2022.
  We researched your account and see that your 1 draft has been returned and your Global account has been closed. If you have remaining questions regarding your closed Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my debt resolution program in 2018 and I can honestly say that I haven't experienced any issues, however, April 2022 was the beginning of a particular issue that hasn't been resolved to date. My complaint is that my settlement payments to one of my creditors has an unknown name associated with my account. I have asked several times to have the unknown name removed from the check(s) that are issued and for some reason the name is still on the settlement payments. The unknown name is not an alias so I don't understand why the name was associated with my account/social security number in the first place. My only request has been to remove the unknown name and I haven't been successful in getting the name removed.
  

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/06) */
  Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program.
  
  We do not provide debt settlement services and do not have input on your program fees, creditors or timeline.
  
  Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program.
  
  We reached out to your Debt Settlement Provider and asked that they contact you to discuss your program. As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company. If you have remaining questions regarding your Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from Global Holdings LLC is a generic response. The check payments come from Global Holdings and an error has occurred in their Finance Department. My request is simple...remove the incorrect name on the check payment that are associated with my account!

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company received over 4,000 from me. I had an issue closing the account out. And finally after filing a complaint against a representative for being very rude, a supervisor called me back and was very nice and told me he would close my account and refund me $200. A week later a lady called and told me that because they only closed one account, I should have been refunded more money than that. She told me they used the money for fees, but due to only one account being closed, and them taking so much money from me, I would be able to get back $1650. She said that she knew I had tried to close my account earlier and kept getting the run around, and that fell on the business. So I told her I was already expecting $200, back and she said she new, but she didn't want me to have a negative response towards the company. She said they would mail me a check for $1650 in the next two weeks. I told her that because she stated this, If I didn't receive it, I would contact BBB AGAIN Or file a dispute with my bank telling them I asked for the account to be closed and services not rendered. She stated she completely understood and told me that she promised I would have the check in two weeks. It's been longer than 2 weeks and the lady lied. This company has fraudulent people working for them. They take your money, and pay themselves before they even pay your accounts off.
  

  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 8, 2022/09/06) */
  Thank you for reaching out, we'd like to take this opportunity to correct your understanding of who you have communicated with previously.
  
  Global does not provide debt settlement services and do not have input on your program fees or timeline.
  
  Those services are provided by the Debt Settlement Provider you contracted with to settle debts enrolled in your program.
  
  We researched your account and see that the Debt Settlement Provider is who closed your Global account and logically who you would have spoken with regarding your concerns. We have no record of our representatives speaking with you about your account closure.
  
  As a next step in resolving your concerns, we recommend you review your agreement and reach out to the correct company to further discuss the specifics of your program. If you have remaining questions regarding your closed Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with them in October of 2021 to help with debt relief. I was paying $350 a month for approximately $3000 total by the time I canceled. When I canceled I was told I would get a refund in 5 business days. 5 days later I received $400. I called them saying this was ridiculous. How can I only get $400 when the funds were in a savings acct in my name to pay my debt. They gave me an additional $500, which is one third of what I paid into it.
  They also did get a settlement for Discover card for $3000 but didn't tell me I would only get $400 back or I would have just paid Discover. I want the balance of the $3000 they owe me. I'm sorry but they are supposed to be a debt relief company and they are just putting me further into the hole.
  

  

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 8, 2022/09/01) */
  Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program.
  
  We do not provide debt settlement services and do not have input on your program fees, timeline or refunds.
  
  Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program. We reached out to your Debt Settlement Provider and asked that they contact you.
  
  As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company. If you have remaining questions regarding your Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.
  
  
  Consumer Response /* (3000, 10, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If my money was in a FDIC insured acct, why did I only get back a third of it? I call the 800 number and they only tell me the acct is closed and they wont help me. This is why I filed the complaint, because no one over the phone will assist. I am aware I won't get a full refund,but a third is ridiculous. Out of the $3000, I should get back at least $2500, not $1000. Especially since nothing on my debt was resolved.
  
  
  Business Response /* (4000, 12, 2022/09/07) */
  Your debt settlement provider let us know that they contacted you directly and were able to work with you to resolve your issue.
  
  
  Consumer Response /* (4200, 14, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nothing has been resolved. I don't know why they said the issue was resolved. I replied to Connors wmail but he didn't say anything back. I want $2500 back from the $3k I paid.