Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Holdings, LLC

  15 W 6th St Ste 600 Tulsa, OK 74119-5415

  
• 

  Global Holdings, LLC

  4733 W Atlantic Ave # C-7 Delray Beach, FL 33445-3706

• 

  Global Holdings, LLC

  4343 S 118th East Ave Suite 220 Tulsa, OK 74146-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can not get anyone on the phone. EVER.

  

  Business Response

  Date: 06/10/2024

  Thank you for reaching out to us through the Better Business Bureau (BBB). We appreciate your feedback and take all complaints seriously. We understand that there may have been some confusion regarding your communication with Global Holdings. Upon reviewing your account, we found that we have only had one conversation with you, during which you requested the closure of your account,and this was promptly done.
  
  It seems that the issue you encountered may have been with your debt settlement provider (DSP). To ensure that all your concerns are addressed in a timely manner, we have escalated your complaint to your DSP for follow-up. We will keep track of the progress and will be in touch with you soon to confirm that your DSP has addressed the issue. Your DSP is the appropriate point of contact for any concerns or questions you may have about your program.
  
  It's important to note that Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
  Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It looks like the Global response to every complaint is the same, thanking people for the opportunity to clarify their position. I don't need clarification, I need the money that is mine and they have not responded to any form of inquiry by me. I have ended my relationship with the debt settlement company and Global owes me the money in my account. Why is it so difficult for the company to do the right thing? It is very disappointing to see companies exist like this in the *************.

  Customer Answer

  Date: 05/10/2024

  Hello BBB.   I want to let you know that the business has resolved the issue.  Thank you.  *********************;

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for help with debt back in September 2023. After we signed the agreement, nothing was changed except my bank account lowered as we as my credit score. the worst company. I would like to talk to someone about it. Scam all it is!

  

  Business Response

  Date: 05/30/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB).Your feedback is invaluable to us, and we take every complaint seriously as part of our commitment to continuous improvement. Upon reviewing your account,our records do not indicate that weve spoken with you regarding a misunderstanding concerning your debt settlement program and contract details.

  Your debt settlement provider (***) will be able to assist you in resolving this issue. To ensure that this matter is addressed promptly, we have forwarded your complaint to your *** for follow-up. We will monitor your complaint and will be in touch with you shortly to ensure that your *** has fully addressed the issue in a timely manner,usually within 10 to 15 days. The *** you signed up with is the right resource for details about your specific program, including creditor settlements,program process, fees, refunds, timelines, and any concerns or questions you may have about your program.

  As you may be aware,Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program. Global Holdings does not provide debt settlement services like debt settlement plans or negotiating settlements with creditors.
  

  Thank you for allowing us to assist you with this. Your satisfaction is our priority, and we are here to ensure that your experience improves moving forward. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************.

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Holdings which was the authorised payment collection for Level One Law and ******************** recently returned part of the amounts I had remitted towards the debt management program run by ******************** and Level One Law. I had advised them that neither Level One Law nor ******************** have worked on my issue since inception in December and while GHLLC acknowledged they are aware of continuing issues with Level One Law, they suggested I keep remitting my funds should Level One continue the management program on appointment of another lawyer (after my last one *************************** who contacted me in December to initiate the program went off radar for 3 months and then to write to me in March saying he no longer works for Level One Law since December). In all this GHLLC knows that Level One Law was undergoing review and continue to collecting money on their behalf and this is irresponsible by a business who claims they are a legitimate busiiness with ethical practises. GHLLC has also been charging me a fee and their 'reimbursement' of part (********) way short of the 3237 - ****** x 4 months) that I paid through them to Level One Law. I seek a full not part refund and expect this business to be tagged for improper conduct

  

  Business Response

  Date: 04/16/2024

  Thank you for the opportunity to clarify our role. The debt settlement provider you signed up with is the right resource for program-specific information, such as creditor settlements,program progress, fees, refunds, and timeline. Their customer support team can address your questions and concerns on your account. ********************** does not provide debt settlement services, just the FDIC-insured account and payment processing for the transactions triggered by the progress in your debt settlement program.
  
  We will be forwarding this complaint to your debt settlement provider for further assistance regarding your request.
  
  If you have any further questions or concerns regarding your closed dedicated account, please do not hesitate to contact us by phone at ************** or by email at ************************** We are always happy to assist you.

  Customer Answer

  Date: 04/17/2024

  I am rejecting this response because:

  1/ This business collects money on behalf of a business that does not practise ethical standards

  2/ they take fees for an activity that does not materialise or gets performed judiciously, thus do not help in ensuring the process is carried out properly 

  3/ an intermediary is part of the process chain - they have the ability to cease ties with such practises who do not conform or comply to better business ethics while ensuring they are not tainted by association. Instead, they continue to help these ill constructed business prey. I am not the only impacted person from the enterprises action after all the promises and commitments.
  

  GHLLC returned part of my funds but having taken off fees for a non delivered service, my expectation from them is to have Level One Law and ******************** return all of the funds paid . They must not absolve their accountability into this given they are part of the process chain that did not deliver.

  Ravi~

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company 2 years ago to cancel service and was told I graduated from the program and cancelling was not an option. Ive been calling them for the entire duration of 2 years to be done with them as I was extremely unhappy with their service. They failed to provide the service they promised upon enrollment. They have collected an $8.00 and change service fee for every month they kept me as a client and did not complete the graduation process or the cancellation process I requested. I have now been calling them every single day for seven weeks in a row. Ive been given many different answers and excuses as to why they have not done their job to complete the graduation process all the while collecting a monthly service fee and failing to return the unused balance in my account totalling $3489.00. Ive been given many different reasons why they have not graduated me from the program and why they have not returned MY money back to my account. Plus they call me every month trying to keep me enrolled in this scam of a company. Someone told me my money would be returned in 3 business days. Someone apologized and said it would be refunded by the end of March and another person said it would take 90 days. This company refuses to graduate me or cancel my account and refund my money while continuing to collect a monthly service fee. What I want is to have all of my money returned to me and all the monthly service fees which have incurred while they have refused to provide customer service and release me from this horrible program. They are lying, cheating and stealing from me while giving me the run around and I have had ENOUGH! I want all my money returned immediately and I dont want to wait any longer. Its been 2 YEARS! Im over this ******** and Ive run out of patience. Im sick and tired of hearing about their ******** policies and excuses. Im done! Return my money immediately.

  

  Business Response

  Date: 04/12/2024

  Thank you for the opportunity to clarify our role. The debt settlement provider you signed up with is the right resource for program-specific information, such as creditor settlements,program progress, fees, refunds, and timeline. Their customer support team can address your questions and concerns on your account. ********************** does not provide debt settlement services, just the *****insured account and payment processing for the transactions triggered by the progress in your debt settlement program.
  
  We will be forwarding this complaint to your debt settlement provider for further assistance regarding your request.
  
  If you have any further questions or concerns regarding your closed dedicated account, please do not hesitate to contact us by phone at ************** or by email at ************************** We are always happy to assist you.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Global Findings, LLC a 3rd party to ************************* **** regarding their lack of accountability and failure to address withdrawals from my account on behalf of ************************* *** a now closed company. Despite numerous attempts to contact *************** Services I have received no response or resolution from either party regarding this matter. As the withdrawals were made in the absence of any legitimate service being provided, I demand an immediate refund. Furthermore, I have requested on numerous times a copy of my statements, contract, portal login with no avail. They have failed to provide a satisfactory resolution but to escalate this matter to the relevant regulatory authorities and seek legal recourse.

  

  Business Response

  Date: 03/15/2024

  ****,
  Thank you for allowing us to clarify our role. We want to inform you that the debt settlement provider you have signed up with is the right resource for program-specific information such as creditor settlements, program progress, fees, refunds, and timelines.Their customer support team will be able to address your questions and concerns about your account. Please note that Global does not provide the debt settlement services, but we do provide the *****insured account and payment processing for the transactions triggered by the progress in your debt settlement program. We acknowledge your complaint, and we will forward it to your debt settlement provider for further assistance regarding your request. Please do not hesitate to contact us if you have any remaining questions regarding your dedicated account. You can reach us at ************** or by email at **************************

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2023, I contacted Global Holdings to pay off one of my accounts with them I was told it would be $2064.72 which included all fees to pay it off early, and that it would be taken out of my account on December 6, 2023. It did come out on the 6th however it was not applied to my account. I contacted them toward the end of December at which time I was told it would take 90 days to pay off that account. On March 7, 2024, I saw that the account was still not paid off so I messaged them and was told that the account would be paid off in June 2024. I informed Xela the customer service person that I was informed it would be paid off within 90 days of payment and she said that she couldn't even tell if it was enough to pay off my balance as they were having technical difficulties. I told her that they had been having technical difficulties for 3 months now and that I wanted my account paid off. She informed me that she put in a payoff request and that it would take 30 to 90 days for it to pay off. I told her no it would be paid off tomorrow and that I would be filing a complaint with the BBB. She informed me that the systems were back up at that point and told me that what I paid did not include fees. I informed her that it did and that I paid an additional $80.00 for those fees She then told me that from what she could see the $2074.72 in my account was not sufficient enough to cover my account and that I would need an additional $2082.92 to pay it off my last account with them is $1458.54 at the time I paid this off my balance was $1944.72 they have continued to take funds out of my account to make the monthly payments. I do still owe COA fees of $1999.68 and I told her I was aware of owing those fees and that I would continue to pay those off but I want my last account paid off now. She then gave me a number to call for Global customer service and ended our conversation.

  

  Business Response

  Date: 03/25/2024

  Thank you for giving us the opportunity to clarify our role. We would like to inform you that the debt settlement provider you have chosen is the best resource for program-specific information such as creditor settlements, program progress,fees, refunds, and timelines. Their customer support team will be able to assist you with any questions or concerns you may have about your account.Please note that Global does not provide the debt settlement services,  but we do provide the *****insured account and payment processing for the transactions related to the progress in your debt settlement program. We acknowledge your complaint and will forward it to your debt settlement provider for further assistance regarding your request. We do not have any record of you reaching out to us regarding your account, but please do not hesitate to contact us if you have any remaining questions. You can reach us at ************** or by email at **********************************.

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid them ****** Deducted out of my checking account for the past 27 months. they told me every thing was going good and last week I get a 1099c in the mail that said i am been charged for the total amount of debt and they had paid nothing. I am on SS and 86 years old so I want to get my money ***** and try to negotiate my debt with ***** and Discover.

  

  Business Response

  Date: 03/05/2024

  Hello, ******************.
  
  Thank you for the opportunity to clarify our role. The debt settlement provider you signed up with is the right resource for program-specific information, such as creditor settlements, program progress, fees, refunds, and timeline. Their customer support team can address your questions and concerns on your account. ********************** does not provide debt settlement services, just the *****insured account and payment processing for the transactions triggered by the progress in your debt settlement program.
  
  We will be forwarding this complaint to your debt settlement provider for further assistance regarding your request.
  
  If you have any further questions or concerns regarding your dedicated account, please do not hesitate to contact us by phone at ************** or by email at ************************** We are always happy to assist you.

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 04/13/2023

  Hello ******** we wanted to
  respond and thank you for sharing your concerns.
  
  Global Holdings LLC. is a
  dedicated account provider. We provide FDIC-insured accounts and payment
  processing services to consumers who have enrolled in a debt settlement
  program. We do not provide debt settlement services. Those services are
  provided by your Debt Settlement Provider.
  
  Our records indicate that you
  have previously contacted Global directly and that our Customer Support team
  correctly advised that you would need to contact the Debt Settlement Provider
  whom you contracted with, you would need to speak directly with their Company
  to request a refund. Our representatives also provided you the contact
  information to do so.
  
  Please reference your notes
  from these calls and reach out to your Debt Settlement Provider for any
  additional questions or concerns regarding your debt settlement program. As we
  will also reach out and advise of this complaint.
  
  If you have remaining questions regarding your now closed
  dedicated account, we are here to help, and you can contact us at your
  convenience  (**** ******** or by email ***************@ghllc.com.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is predatory. I had a debt of $11,000 that was negotiated down to $5500. But they only pass about half of my monthly payment on to creditor; the rest is kept for vague fees. In the end, I will have paid over $15,000 on that original debt of $11,000, with about $10,000 of that just being fees claimed by Global Holdings.
  
  Stay far away from this predatory practice. This isn't explained when you sign up; you're led to believe that your settlement plus their fees will total less than the original debt, which sounds like a win-win for all, but you'll end up paying 50% MORE than the initial debt.
  

  

  Business Response

  Date: 03/01/2023

  Business Response /* (1000, 5, 2023/02/16) */
  Thank you for the opportunity to clarify our role.
  
  The debt settlement provider you signed up with is the right resource for program specific information, such as creditor settlements, program progress and timeline. Their customer support team can address your questions and concerns with your account. Global does not provide the debt settlement services, just the FDIC-insured account and payment processing for the transactions triggered by the progress in your debt settlement program.
  
  After reviewing your account, we have no record of you contacting us for account specific information. I would like to encourage you to reach out to your debt settlement provider and discuss these concerns with them. You may reach "Newport Client Service" at 855-202-6275
  
  If you have remaining questions regarding your Global account, we are here to help, and you can contact us at your convenience at (800) 398-7191.
  
  
  Consumer Response /* (3000, 7, 2023/02/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I attempted to contact you (Global) after Newport passed the buck to you; the phone rang and rang, and then the call was dropped.
  
  My concern is that your fees are ridiculously excessive, especially considering you don't actually do anything but play middleman between me and Newport. I was shocked to find out that most of what I'd sent in the past year was claimed by you for fees; instead of having paid off most of the settlement, I discovered that you'd only passed along about 25% of what I'd paid.
  
  Of course I knew that you would charge fees, but I did not know that these fees would be so enormous. They certainly weren't presented to me that way.
  
  Look, I know that I'm probably stuck in my situation. You certainly won't care to have mercy on a faceless fool like me who just wants to find a way out of this poverty and debt cycle and take care of his loved ones.
  
  But I want others to avoid this trap. You claim to help and to provide debt relief to struggling people, but you're just another predator trying to steal the kill from previous creditors.