Complaints

This profile includes complaints for Case & Associates Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Case & Associates Properties, Inc.

  4200 E Skelly Dr STE 800 Tulsa, OK 74135-3237

  
• 

  Cottages at Crestview

  110 N 127th St E Wichita, KS 67206-2762

• 

  Newport Apartments

  770 N Silver Springs Blvd Wichita, KS 67212-6099

• 

  Crown Chase Apartments

  1010 North Ridge Road Wichita, KS 67212-6060

• 

  Case & Associates Properties, Inc.

  200 N. Festival El Paso, TX 79912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and got approved for a 2 bedroom 2 bathroom lease with Villas at Aspen Park. I paid a total of 460 for application/admin/deposit fees. As time got closer to my move in date, I made ******* aware that I wanted to cancel my application and receive my refund for the deposit and admin fees. I was aware the application fee was non refundable. I was not aware as it was never said or explained to me that the deposit and admin fee were non refundable. As they usually are, and again there was not type of expectation set that those fees were non refundable. As Im speaking to ******* and making my request known, she proceeds to interrupt with me with condescending remarks and kept telling me Im not getting my deposit back. ******* proceeded to make the conversation hostile, even as I asked to speak with someone else higher than her. She placed me mute without any warning and never came back to the call. She was extremely unprofessional, and showed no empathy or even try to. ******* should not be able to hold her position if this is how she handles potential residents and people in general. I also asked where my deposit would be going since Im not moving in and she got even more upset. I would just like to receive my refund for deposit and admin fees, especially with the hardened economy, I need all my funds. Thats all Im asking for. No one wants to go to court for this matter, but I am willing to do so in this case.

  Business Response

  Date: 04/23/2024

  Hello ***********************,
  
  First,we want to apologize for the issues you experienced with the onsite team. The Supervisor is aware of your concerns and will review and address them internally. Second, we understand youve spoken with the manager of Villas at Aspen Park, and shes informed you that although our Rental Application Criteria explains our cancellation policy, she will, in good faith, refund your full deposit, redecoration fee, plus administration fee totaling $400. The application fee charge of $60 will remain as you were processed for approval.
  
  Thank you, and we wish you the best.
  
  Case & Associates Properties, Inc. 

  Customer Answer

  Date: 04/28/2024

  I have reviewed the business response and accept this resolution. Currently still waiting on mailed check for amount of ****** as promised. 

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call on March 25 at roughly 8:30 a.m. from property manager of Sunchase Apartments *************************. ******* began accusing me of leaving "nasty" notes on vehicles. I proceeded to inform her "I know nothing of the notes she was referring to and I have not seen any notes on vehicles." I asked if she could substantiate her accusatory claims, she could not. Therefore, I consider *******'s claims to be harassment. I have made contact with the corporate office and have had no luck in generating a reply regrading my concerns of property managers employed by Case and Associates displaying harassing behavior towards residents.

  Business Response

  Date: 03/27/2024

  ******************,
  
  Were sorry to hear youre upset with the call the manager placed to you. That was not the purpose of her call. We can assure you she was simply doing her due diligence as a manager and working to address an issue that had been brought to her attention.
  
  We know you mentioned you havent received any communication from our corporate office; however, we havent shown an attempt to contact us since 2021. The property supervisor will reach out to you via phone today to discuss your concerns in more detail, so please be expecting her phone call.
  
  Thank you,
  Case & Associates Properties, Inc. 

  Customer Answer

  Date: 04/01/2024

  I am rejecting this response because:   if ************************* were doing her due diligence, she could have substantiaed her claims when I requested her evidence supporting her claims.

  My mention of not hearing from the **************** references the fact that prior to resolving my first complaint i received more harassment from the diligent ***********************. While waiting for the  Corporate response to the first complaint, the diligent *************************; began giving out my phone number to resident guides to harass me by proxy, which generated another complaint. The second complaint was generated before receiving a response to the first.

  I consider this response to my very real concerns a lame attempt to sweep my claims and your responsibility under the table without resolving the issue. Therefore, I reject this nonsensical rebuttal.

  Business Response

  Date: 04/01/2024

  ******************,
  
  Weve received your response. We are sorry that you are not satisfied with our attempts to resolve your issue, however, after your initial complaint was received, the supervisor attempted to contact you via phone without success to resolve your concerns directly. She has yet to hear back from you.
  
  As for the claims that the manager distributed your phone number, that is false. We do not release our residents personal information.
  
  We can assure you that we are in no way attempting to sweep your concerns under the rug, we have made attempts to contact you to resolve your concerns. The supervisor will reach out to you, again, by the end of day 4/2/2024.
  
  Thank you,
  Case & Associates Properties, Inc. 

  Customer Answer

  Date: 04/01/2024

  Case and Associates staff are continuing the harassing behavior that was explained in a previous unresolved complaint. Sunchase staff are giveing out my phone number to "resident guides" to check on my interest of the property. I consider this to be harassment by proxy, I will not tolerate any further harassment by Case and Associates and I take this continued harassment very seriously. If I receive any further harassment by any Case and Associates staff, I will request my local law enforcement agency to intervene in this matter.

  Customer Answer

  Date: 04/02/2024

  I am rejecting this response because:   you lied about making contact yesterday, it's safe to assume your lieing about making contact by the end of today. You are calling g me a liar while I can substantiate my claims of harassment by ***********************. 

  To be clear, it is not my responsibility to reach out to you after I have submitted a formal complaint about harassment by your staff. It is your responsibility to contact me following the complaint, something you and your staff have failed to do. 

   Therefore, I regect the even more lame attempt to sweep my concerns, my credibility, and your responsibility under the rug. 

  Business Response

  Date: 04/02/2024

  We have spoken with ****************** on the phone, and he does not wish for a resolution regarding his complaint of one phone call from the manager. He's requesting $43,500 for a single phone call that he claims was harassment. After internal review, he has not been harassed, and will not be receiving $43,500. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a 2 bedroom, did not get to see the actual apt, got rushed thru it, leasing agent said it was Rent ready and advised it had a closet at the top of the stairs. When I was already moving in, found that the apt was NOT rent ready, I could not stop everything, all my utilities, cable, everything was already switched and I work from home. Nothing was painted, ceiling fans screws were so backed out that fans where falling from the ceiling, shelving was falling out of walls, dryer vent was unusable, carpet was so dirty, light bulbs not working, fridge was missing parts, dishwasher rack was rusted thru which is literally a health hazard but I was told it was all cosmetic, no closet at top of stairs. My complaints were not resolved and I was given plausible deniability and told that it was my opinion when I complained. I had to endure a dog barking for months from early morning until at least 5pm, whenever renter in #*** was not home which put my anxiety thru the roof which I struggle with on a daily basis. There was scratching above my bedroom, addressed the office with video and emails. It never got resolved. My bedroom and bathroom always so cold. Have pictures of siding missing that exposed my attic space to the outside elements and wildlife coming in and out. Another health issue. Ice build up on my windows and sliding door, dog poop everywhere. My electric bill was so high trying to warm the apt. I had to buy out of my lease to get out. I was so overwhelmed with anxiety and depression and stress living there. I have lived in apts most of my life and never have I had such horrible management that resolves nothing and makes you feel like you are nothing but a cash cow and they don't care what the conditions are. The scratching and wildlife above my bedroom even started moving into the 2nd bedroom and living room. I was so scared, unacceptable. Then told they will take care of it AFTER I move. I had to still pay $999 and now getting billed twice for water.

  Business Response

  Date: 05/01/2023

  Hello Ms. ************,
  
  Thank you for reaching out. We’ve
  reviewed your account and all correspondence between our onsite staff and corporate
  team as well. We understand you weren’t happy at move-in; however, we understand
  through emails between you and our onsite team that they resolved all issues
  you complained about, including replacing appliances for cosmetic reasons, and
  you were satisfied with the outcome. The onsite team did address the dogs barking
  with neighbors, but we understand you still weren’t happy. The critter issue
  was attempted to be addressed with a 3rd party vendor, but due to 3
  reschedules for personal reasons, you asked us to not worry about it until
  after you moved out.  The Supervisor had offered
  to let you out of your lease with no termination fee due to your unhappiness earlier
  in your stay, but you declined stating we had handled your complaints. You did move-out
  owing a termination fee, which only half of the total amount was charged, but
  based on email correspondence you were in agreement that you owed and would pay
  the balance, which also included the water billing breakdown. We were not made
  aware of electric billing concerns during your residency.  Based on all correspondence, we believe our
  onsite team went above and beyond to help make your apartment a great place to
  live, and handled issues brought to their attention. All charges for the early
  termination of your lease stands, and your refund of $205.72 has already been
  received on your end.
  
  Thank you, Case & Associates
  Properties, Inc. 

  Business Response

  Date: 05/02/2023

  Ms. ************, we can ensure you have not been double
  billed. We’re unsure as to what the water bill you received is, and why that
  balance is different than what the property charged, as the property prorates
  the final water bill and as you’re a past resident, those final water bills are
  not sent via mail/email. The difference is $0.39. We understand you’re
  concerned about this $0.39 balance, so we will send you $1 cash to compensate for
  the $0.39 difference. We will mail this to your forwarding address on file –
  **** ** **** St. N. $1108, Wichita, KS ******
  
  To reiterate the water billing and explain how you were not
  double billed, please see the following breakdown below and also attached. It
  lists dates for your water billing. Also, please note that you received a
  refund for $205.72 of your deposit which indicates you do not owe a balance,
  and therefore no balance will be sent to collections. *Please note, the dates for the final
  water bill on 3/20/2023 should read 3/16-3/30 – please excuse the typo.
  
  Date Description Charge Payment Balance
  2/26/2023  Water Billing
  01/16/23 - 02/15/23 25.71 25.71
  2/28/2023  chk# :ACH-WEB
  Online Payment - EFT Payment. Web - Resident Services 25.71 0
  3/1/2023  Rent (03/2023) 20
  days 645 645
  3/1/2023  chk# :ACH-WEB
  Online Payment - EFT Payment. Mobile Web - Resident Services 645 0
  3/20/2023  :Security Deposit
  credit -225 -225
  3/20/2023  Early Lease
  Termination Fee 999 774
  3/20/2023  Final Water Bill
  2/16-2/30 4.28 778.28
  3/20/2023  Replace Drip Pans
  ($5 each) 15 793.28
  3/20/2023  Amount to be
  refunded 205.72 999
  3/20/2023  chk# 0000429681 999 0
  3/20/2023  Move out refund
  (Payable) -205.72 -205.72
  3/31/2023  Chk# ******* to
  payable -205.72 0

  Customer Answer

  Date: 05/03/2023

  Regarding the water bill and the actions of Staff and how business is conducted and zero response from office manager regarding the Water Billing, it was in my best interest to ask about it but then when I get no answer about it, I am definitely going to voice a concern when I get a bill for fear that this would somehow end up in Collections and then a "that is your opinion, you are allowed to have your own opinion"  or "plausible deniability" as to why that happened when I asked about it. I think that is called, "being gun shy or covering my backside".  I hope that all the photos and responses I have provided to you prove to you that as a former resident, I was NOT  happy and everything was justified but I surely left alot more out. There are other properties that you own that are really quite nice with great staff. Silver Springs needs some serious work since around September 2022 or just a little before. Until you make managers and staff responsible for their actions and lack of proper management skills, dishonesty and devious immature behavior, you will continue to have problems. Leasing agent that I had to deal with on a few incidents, I felt like I was at a used car lot. He was terrible. What I have submitted is not the complete list. I used to "shop" managers and staff at Apartment Complexes and I can tell when there are problems. You have problems. Pretty good indication why there are so many units that have stayed open when it used to be 100% full from what I understand.  In the time I was there, it maintained at approx 10 open units available the entire time. Other locations you own are not like that and yup, that is my opinion. The mental distress that I endured there was horrible, it caused me to be physically ill and effected my health greatlyt. Running out of my room at 7am due to this animal trying to dig thru my ceiling and dealing with that everyday and the constant dog barking and paying $999/month just in rent? At this time, I will accept the $1.00 sent to me for the overpayment of $0.39 and hope that this opens your eyes to what is really happening at this complex. The pictures don't lie. And as I stated, those are not all of them.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident. I moved out Aug 2021, and the apartment complex accused me of damaging the apartment and carpet without providing any evidence. There was no final walk through because the end of the month was on a wknd and manager said she would not be in to do it and I should just leave the key. I had a phone call with her after moving out of state, where she stated apt was unclean and carpets irreparably damaged, citing pet dander everywhere. I informed her I did not own a dog and never had any animals to visit. She said she thought she saw me walking a dog at some point. I told her she was mistaken. I think she was confusing me with some other tenant. I requested evidence of damage and got no response. I have photos that I took upon leaving the apt. I did this because I knew the apartment was clean. I appealed with the bill collector and got no relief. I filed a letter with the credit bureaus. I had an 812 credit score from years of responsible practices. This incident has lowered my score 100 pts. This is impacting my ability to purchase a new house. I lived there for only 9 mo.as a single woman with no pets. I cleaned that apt and there was no pet dander requiring them to replace all of the carpet. This claim is totally false. They charged me $700 in damages which is ridiculous. I would prefer not to fly back to go to court but this is completely unfair. I could easily pay the remaining 400 dollars but it is the principal that this is either just very unprofessional or actually intentionally fraudulent behavior. You can see in the photos I left my keys, I carefully kept the box w instructions for next tenant for the thermostat they installed and because I had a great experience and I thought it would be nice, I left management a bottle of wine and 2 glasses to say farewell! You can even see the cleaning materials in the picture. If I had carelessly left a nasty damaged apartment I would not have pictures like these.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Hello, thank you for contacting us. After forwarding your concerns to the Regional Vice President, she has reviewed all photos along with your complaint and has agreed to remove $300 of the carpet charges. The carpet was severely stained and did require additional, professional cleaning. This reduces your balance owed to $108.62. Please allow 48 hours for the community to notify the collection agency, M.A.R.S., of the new balance. Thank you, Case & Associates
  
  
  Consumer Response /* (3000, 7, 2022/12/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  According to the itemized bill I received from the collection agency they had to REPLACE the entire carpet due to "deep staining pet dander smell" for 480 dollars. Your statement alleges they had to do professional carpet cleaning for 300 dollars. The inconsistencies in your statements as well as the reasonableness of the dollar amounts I believe strengthen my case. There was NEVER a pet inside of my apartment not on one single day of my 9 months of living there! Not living there or visiting. I can easily provide witnesses that I did not own any pets. Your representative is either lying or mistaken. In addition, I believe a reasonable judge would look at my photos and question the reasonableness of all your charges. Possibly wondering as I do if there is a pattern of overcharging tenants. For example charging me 35 dollars to clean the bathroom when anyone can clearly see in the photo that the tub, sink, toilet, and cabinet are quite clean! There is no disputing this based on my photo. Which would then call into question the credibility of all of your other charges. If a judge weighed the following:
  -my photos
  -my excellent credit history(which frankly I certainly wouldn't jeopardize if I were in the wrong, I had an 820 before this, which is exemplary)
  -my short tenure in the apt(9 mo)
  -my witnesses and character references
  -my professional ethics as a teacher and a licensed therapist
  -the fact that I could easily pay this bill if I had in fact damaged the apartment
  -my willingness to pursue this matter for this length of time.
  -your lack of evidence proving otherwise
  I believe a finding in my favor is more than likely. Clearly this is a matter of principal for me, not just money. If we do have to take this to court(which my brother who is an attorney recommended to me), I would ask for the price of my plane ticket to come back to argue this case in addition to the other charges. I am not an antagonistic person, but I do believe in reasonable justice. I am asking that you refund the 480 dollars that I was charged for carpet replacement. I will not argue further about charging me 35 dollars to clean the bathroom and stove which were clearly clean, and replacing the drip pans which I know were new. You still made a profit by unfairly keeping part of my deposit for very disputable charges. Completely remove the 480 for carpet replacement, which will entirely remove the collection account and refund approximately 72 dollars to me and I will not pursue this matter any further which would be easier for both of us.
  
  
  Business Response /* (4000, 9, 2022/12/28) */
  Ms. *************, we revised the balance owed to only a heavy steam clean cost to help resolve your complaint and satisfy you. We will go ahead and zero out your balance, however it's important to note that we did indeed replace the carpet after your move-out due to the heavy stains. I've attached the invoice for reference. To clarify, we will bring your account to a zero balance but you will not be receiving a refund. Thank you, Case & Associates Properties, Inc.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning we were drawn to Aspen Park Apartments in Wichita for their location and price and the great office people we worked with that helped us get into our home. We have enjoyed living here, but now we are counting the days to when we move out. In the last couple of months we have been very frustrated with the new office people and not feeling heard. I have tried to talk to the office people about our concerns and they have fallen on deaf ears. A good example is the complimentary dog bags that they put out for the resident's. They have not been filling them for weeks on end and we are having to contact the leasing office multiple times. Being a dog owner that's very frustrating. We prepare ourselves to pick our poop up with our own bags sometimes when the bag stand Is not full. There are residents that are neglecting to pick up their dog poop and it has gotten so bad that we can't step into the grass without coming back into our apartment with poop on our shoes. Another issue of our concern is that the managemnt does not enforce the pet rules. Overtime we have noticed fellow tentants let there dogs out without a leash and do not clean up after them. It violates Wichita's Dog leash Laws. We activally try to follow those rules and it frustrates us when tenents get away with it. Another complaint of ours, is a tenant that works as a maintence worker here at this complex who lives close to us and has been loud after curfew set by the city and we have had to call Security, which it has gotten to the point the cops have had to deal with the situation. Being an employee and a tenant, they should be held to the same standard as everybody else. We have tried resolve this issue with both the tenant and the management team and it appears that it has made it worse. It is part of the reason why where choosing to leave. Maintenance fails to do some of the daily task. We have watched the maintenance guys neglect taking the courtyard trash when its very full and stinks.
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/12/16) */
  We have spoken to our on-site team regarding the compliant listed. We will take appropriate action to correct these issues. This is not our company standard and we apologize for this inconvenience. Our regional supervisor reached out to you today and it is our understanding we will be resolving your issues. Thank you for caring and making your home Aspen Park.
  
  
  Consumer Response /* (2000, 7, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex had not allowed me to renew my lease based on false noise complaints that they never investigated. They had sent out a security officer multiple times even while my family was SLEEPING and woke the whole apartment up. Then they say we can't renew based on multiple noise complaints. We then try to move into a different complex under their care, and we get told we have been blacklisted so we cannot rent anywhere in the vicinity and are forced to move a was away.
  

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Hi *******, after reviewing your address and unsuccessfully trying to locate you in our system, it appears you're currently living at Heights at Battle Creek Apartments. We believe you have contacted the wrong management company as we do not own or manage Heights at Battle Creek Apartments. Thank you, Case & Associates Management

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my new apartment about 2 weeks ago and it had rusty nails on the porch and nails sticking up from the floor that my child stepped on,holes in the wall,chips on the cabinets,electrical wires exposed etc.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hi ****, thank you for reaching out. We understand the supervisor was able to reach you today and discuss your concerns. They are having maintenance come to your unit to fix many issues, and the supervisor is meeting with you tomorrow to further discuss your concerns. Thanks for the opportunity to resolve your complaints.
  
  
  Consumer Response /* (2000, 12, 2022/09/06) */
  Case & Associates as well as ****** ***** has mostly corrected the issues I was dealing with.
  I beleive they have made things right.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ceiling of the apartment caused all the water from the apartment above the second floor damaging furniture, folders and various things. They were hosting us until today (8-11-22) in a hotel, but they don't want to pay for another day and they want us to go in and it's not in good condition. The ceiling looks bad, the carpet is very ugly, dirty and they don't want to replace it. The apartment is not in proper condition to live in.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Hi ********, we are very sorry the residents washer above your unit flooded. We understand the Supervisor spoke with you on Friday, and your hotel was accommodated for 3 nights, and she offered to let you out of your lease if you preferred. The new carpet is being installed today, 8/15/22, and the sheetrock on the ceiling has already been replaced. At this point, we understand everything has been addressed and handled, but if there's anything else you'd like to discuss, please let us know.