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Review fromDavid C
Date: 06/26/2024
1 starDavid C
Date: 06/26/2024
If 0 stars could be given, I would. Had a new roof installed by them. It's leaking. Made many attempts to contact them & was blown off; after getting an email wanting me to refer them, I replied no & I would tell people to avoid them. This was several weeks ago, since then, I have gotten only one call. The office manager sent an email wanting me to call her.I refuse to do business on the phone; if it's not on paper (email, text etc) then it doesn't exist. Been burned by too many of these companies. I can't prove a phone call but I can prove a email should things go to court. Shocking, she never replied my email. The owner, *************** should fire the office manager and the people that are responsible for customer service at his company.
A-Best Roofing
Date: 06/27/2024
******************, We replaced a roof for you in 2022, and you do have a warranty on this. We stand by our work, that is why, when we received a response that you were not happy on 6/19/24, we immediately called and left you a voicemail that same day. We followed up again, yesterday, 6/26/24, because we had not heard back. We responded this morning to your email as well as called, in hopes to get more information. Please let us know so we can help.Review fromLeslie C
Date: 10/18/2023
5 starsLeslie C
Date: 10/18/2023
Our roof was severely damaged from the hail storm we had before the severe wind storm. we called A-best roofing as they had done work for us in other situations and always did a great job. This time Jadin was our contact. he went all over the roof taking pictures of the hail damage. then he went in the attic to look for any previous leaks. he found out deking wasn't up to standards. later he met with out insurance carrier adjuster to make sure he saw all the hail damage and our decking problem. he did a surperb job of keepon on top opf the situation. if we need any roof work done in the future we will call A-Best.
*** ********A-Best Roofing
Date: 06/27/2024
Thank you for choosing A-Best! We appreciate you taking the time to provide such a great review! -A-BestReview fromVictoria H
Date: 08/23/2023
1 starVictoria H
Date: 08/23/2023
We have used A-Best in the past for roof repairs with no issues. I called today to make an appointment to have our roof looked at. They would not make an appointment with me unless my husband was also present. I said that wasn't necessary as 1) I can fully make the decisions for our household 2) it does not work with our schedules to have both of us take the time to meet the provider (but let's be honest the first point is most important). The person on the phone said it was policy. I find this extremely offensive. If I happened to not be married, would you expect a female to not be capable of making the decisions on her own home? As the co-owner to my home, even if my husband was present, it is not his decision. It is OUR decision and it is up to us how we handle that - it's not the company's job. Does A-Best think I cannot comprehend what they will tell us? Do females need "permission" to pay for home repairs? Surprise, but women are capable of making full financial decisions without the input of a male and I am shocked that a company would deny coming to potentially do work for us just because a male would not also be present.A-Best Roofing
Date: 06/27/2024
*********************, A-Best's CEO is female, with that said, a customer's gender plays no role in our appointment setting. Our scheduling team is trained to find a time that works best for all parties involved (regardless of gender). We have found this is what works best for A-Best, and causes much less frustration for homeowners in the long-run. We do understand that this does not work for everyone. We wish you the best in the future. -A-Best
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