Complaints

This profile includes complaints for Outrigger Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Outrigger Vacation Club

  1611 S Utica Ave Ste 219 Tulsa, OK 74104-4909

• 

  Outrigger Vacation Club

  4023 Kennett Pike Ste 678 Wilmington, DE 19807-2018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2010, I joined the outrigger vacation club but very quickly cancelled the membership by calling them. They confirmed the membership was cancelled and that was the end of it. Fast forward, 12 years later , I received a notice from outrigger vacation club that I was still a member and owed them money. This Notice was followed by another notice by corporate consulting services Inc that we owed money and need to call to settle the debt. This membership was cancelled many years ago and this is the first we have heard from them in over a decade. I am requesting that these companies remove me from whatever database that contains my information and cease any further contact. The harassment is causing serious anxiety, stress and damage to my family.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2023/01/18) */
  These members did not cancel in fact their were placing travel request well after their 3 to 5 day right of recession time to cancel under state law so there was no cancellation of the membership. as these members claim. They purchased 6/2/10 and were placing travel request on 6/30/2010 28 days after purchase date. These members purchased a trial term closed end membership of three years so they must contact our office to fulfill the term of their membership, the remaining two years. We have never stop billing re-billing, sending letters of past due unpaid fees by mail and as a courtesy we have also called and emailed. They simply need to contact our office and pay their remaining balance owed to fulfill the signed and agreed term of membership contract.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2009 I purchased a vacation package from Anytime Vacations LLC while in Branson, MO. I changed my mind within the allotted time period, however had problems getting a resolution from them. I filed a dispute via my bank credit card and they did resolve the matter, and refunded my money in full. I have copies of bank statements verifying these transactions.
  
  I never heard from this company again until August, 2022 when I received a letter from Outrigger Vacation Club in Litchfield, IL that an audit of their records claims that I have an account in arrears. I chose to NOT respond.
  
  I now received a letter dated December 15, 2022 about the same issue, this time from Corporate Consulting Services, Inc. in Litchfield, IL. Again, I have not responded following advice from information from an article I found from the BBB when I googled this problem.
  
  I refute their claims of receiving invoices, newsletters, & accrual letters. I have not used any services of the company.
  
  This all occurred 13 years ago.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2023/01/10) */
  We were never notified by the Independent sales/marketing office our the members of the cancelation within right of recession time. Based on this new information verified by our Review Board we have close/cancel this membership account.
  
  
  Consumer Response /* (2000, 7, 2023/01/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  This is the resolution I needed.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vacation membership from Outriggers vacation club in Alabama. I believe it was in 2010. When we first got the membership, we tried to use it several times to no avail as they did not have accommodations during the time that we wanted to use the membership. We called and told them that we didn't want the membership anymore. They didn't say anything then about not being able to cancel verbally. The contract says that we can sell the membership or not have access to the membership unless all dues are current. But there appears to be no clear way to cancel the membership other than to call in. Subsequently, we have not been dues paying members since our first year of membership. Today, 12/5/2022, they sent a letter demanding the dues be made current and indicating that they've made a significant investment in our club membership. That is laughable as we paid them and have never used the membership. We have called them to let them know the membership is canceled, and they got really ugly with me on the phone and said we signed a contract and we have to pay them. It is impossible to resolve anything with these people for something we canceled years ago over the phone. They simply refuse to be reasonable. We have not asked for a refund of our original dues because we were unable to use the membership. We just want out of the contract for a membership that has not been used for over 10 years. We have no intentions of attempting to sell this scam membership to someone else because it has not served us well and we're just not been treated fairly.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased/joined Outrigger vacation Club 7/31/09. We never used membership and canceled by phone before annual dues the following year. We canceled auto pay and considered this canceled. We received an undated letter (attached) about a month ago stating Audit of past due account, making claims of mailing and billings that we never received, this week we received a letter from Corporate Consulting Services, Inc (attached). We called the number to explain that this was cancelled in 2010, we talked with Samantha. We were told that we were several thousand dollars past due but offered a mutual settlement & release agreement. This agreement is good for 10 days in the amount of $598.00, after that time they will pursue full payment. We just want verification from them that contract has been canceled.
  

  Business Response

  Date: 02/23/2023

  Consumer Response /* (2000, 9, 2022/12/09) */
  We agreed to a settlement of $398.00 in order to get them off our back. We could not afford the cost of an attorney to fight their claims.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were never able to use the service every time we tried they would give outrageous prices . It was much cheaper to go on vacation and not mention the outrigger club . I called and told them we were no longer members and they told me they would sell my membership and I have not seen or heard from them in 10 years
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/10/18) */
  These members placed just one request and never replied to our agent about the quote they were given. These members never contacted us by phone, email, or mail requesting to close/cancel their membership account .We called and emailed them as a courtesy but they failed to reply. We have continued to bill, rebill, sending letters of their open unpaid accruing balance, and a Audit letter all sent by mail. These members simply need to contact our office to either bring their membership account up to date or close it out through a Mutual Release document.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in response to a letter dated August 12, 2022, from Travel Services, Inc. ("TSI"), and TSI's claim that our membership agreement is still in effect and that we have an open unpaid balance on our account. As detailed below, not only is this categorically incorrect, but TSI's attempt to contact us ten (10) years after we terminated our membership agreement in order to pressure us into paying them more money is deceptive, fraudulent, and predatory.
  
  Lured by TSI's misrepresentations and omissions about the travel-related benefits and services TSI claimed to provide, we purchased an Outrigger Vacation Club membership on July 10, 2010, in Mystic, CT, from TSI's authorized distributor, Triton, for approximately $5,000. As part of this transaction, we signed a document titled "Membership Application," which included an authorization for TSI to charge our American Express for the required annual dues in the amount of $249.00, payable to TSI on July 10th of each year.
  
  Shortly thereafter, in August 2010, we quickly realized that we had been the victims of a scam after trying to book a trip to Montana. We subsequently called TSI and terminated our membership agreement. Importantly, after cancelling our membership with TSI, my American Express card was never charged any of the annual dues that TSI claim accrued and are owed, nor did they ever contact us by phone, email, or mail again to invoice us for these amounts they claim we owe TSI. The first contact with TSI in over 10 years came on August 12, 2022, when TSI falsely accused us of having an open, unpaid balance and threatened us with collection. A quick search of the internet and the BBB website shows this is clearly part of TSI's playbook to pressure and scare couples who have fallen victim to their scam into paying a "fee" of $498.00, as part of a "Mutual Settlement and Release Agreement," or face potential collection of a much larger, unknown amount TSI claims is owed.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 11, 2022/10/18) */
  These members made several bookings through our Travel Center receiving discounted pricing up front also receiving the after travel cash back bonuses on their bookings when it applied. These booking were still being used on 9/14/2010. On 5/31/11 the Mr. called our office requesting contact information for the company where he purchased the travel package from and at that time requested we remove him from the electronic debit for recurring annual dues making him a billied member. Then Mr. emailed us on 5/31/11 requesting we stop the recurring electronic debit just as he was instructed to do in a talk earlier in the day. On 8/29/2016 we received a voice mail which stated was not renewing and that was it.On 8/12/22 Mrs. called in claiming she had previously cancelled the membership and was told there was no such request to cancel from them by phone, email, or mail. We have never stop billing, rebilling, sending letters of accruing past dues unpaid balances, and a Audit letter all by mail requesting they contact our office to resolve their membership account but they failed to respond except for the dates noted never requesting or claiming they wanted to cancel until the 8/12/2022 call. We had also called and emailed these members as a courtesy offering (then) current incentives to help them bring their membership account up to date but again the failed to respond. These members simply need to contact our office to either bring their account up to date or close it out through a Mutual Release document.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience is exactly as the others. My ex-wife and I joined in 2010. After 3 years of failing to get anything that was promised, we canceled our membership. I've not received and email, phone call, or letter in 10 years until recently. They claim I owe 10 years of dues. They are looking through canceled memberships to try and scare people into paying for services not rendered. I how convenient that they suddenly need to reach out to canceled members and try to make more profit for nothing. I'm willing to join everyone in the many different complaint sites to fight these scam artists and bring them down to where they deserve to be.
  1 letter in 10 years?? Asking me to fork over money they aren't owed? We canceled. Thing is, it's been 10 years! I booked 1 trip through them that cost more than booking directly with the resort. They never had availability for any trip we desired, and they have the nerve to seek out customers who canceled their service? Shame
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/08/29) */
  First, these members booked travel in 2010, 2011, & 2012.We have never stop billing, rebilling, sending letter of unpaid accruing fees, and a Audit letter all by mail. We did as a courtesy call and email offering (then) current incentives but these members failed to respond. We have never received a request from these members to close/cancel their membership by phone, email, or mail. The *****'s simply need to contact our office to either bring their membership account up to date or close it out through a fair settlement agreement.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an undated letter (no signature, typed name ****** ******* from Outrigger Vacation Club for past due payments. We determined after a couple of months after purchase in 2010 ($4900) it does not meet our needs and cancelled the service within a couple of months with no refund received. We have not received any correspondence whatsoever (emails, phone call, newsletters, and invoices) until we received a letter stating past due payments this month. This seems to be a total scam!!
  
  Additional info. received 8-15-22:
  As a matter of fact we did call to cancel obligation in 2010 and never have received confirmation documentation and have NEVER received any correspondence from this company of any matter until this recent letter. The reason we cancelled was that we realized that this company could not provide pricing comparable to what we received with our military discounts etc. We are both retired military veterans with disabilities and have an excellent credit rating and would not purposely not pay a debt. I feel this company is in bad faith trying to scam customers and recoup or get money they are not entitled to.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 6, 2022/08/16) */
  The was never a request from the ********'s to close cancel their membership by phone, email, or mail in 2010 or any time thereafter. Again the ********'s need to contact our office directly to work out a fair settlement agreement to close.
  
  
  Consumer Response /* (3000, 8, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept or agree with this response. This company has numerous consumer complaints and lawsuits from multiple states (Wisconsin-fined ************ Travel Corp $841,599.50 and Massachusetts - fined *************** $50,ooo.00) Wisconsin described the inability to provide services promised and high pressure sales and no useable way to cancel after 48hrs. The Massachusetts courts determined that "Through this scheme, the defendants used bait and switch marketing tactics to trick consumers into paying thousands of dollars for vacation club memberships worth a fraction of that price,". This company has used numerous names ( Outrigger Vacation club, ************* Vacation Club, ********** Vacations, ********* Vacation Club, ********** Vacation Club, ******* Vacation Club, and **** Vacations which are all part of ***************** International (VSI) - Yorktown, Va. & Friendship, OH.; ************** Center - Litchfield, IL.; ***************** Living - Las Vegas NV.; ************* Vacations - Bloomfield Hills, MI.; *************** Inc. - Greenville, DE.; ************ Vacations - Billings, MT., Henderson, NV., & Chatham, IL.; ************ Worldwide, Arlington, TX.; ******** Vacations - New Smyrna, Fl.; over the years in multiple states and has multiple complaints via the BBB. I will not be pressured into paying something that is not owed so I have contacted both the attorney generals in both Florida (residency) and Alabama (where purchase was made) regarding this matter to try and reach a resolution or compensation for Deceptive Ads-Untrue, Misleading Ads failing to provide what was described.
  
  
  Business Response /* (4000, 10, 2022/08/18) */
  Any complaints directly related us the fulfillment company/travel provider are other members who owe a debt and have failed to pay the debt as agreed. All the other information these members listed are concerning Independent Sales/Marketing company's NOT us. Trying to muddy the water with incorrect facts by painting every company name to include us with the same brush in false and misleading. We will continue to collect on all members who owe a debt and have failed to pay as agreed and these members are no exception. The ********'s need to contact our office and reach a fair settlement agreement to close/cancel their membership through a Mutual Release document or they can bring their membership account up to date, use the services or sell/transfer their membership just as the membership contract paperwork states.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership from ************ Travel in Gulf Shores, Alabama for Outrigger Vacation Club in May 2010. We immediately realized this was a mistake. When we received a bill for annual dues a year later, we called and cancelled the membership and did not pay any more dues. In 2014, we received correspondence from Outrigger asking us if we wanted to reinstate our membership that had been cancelled. We again told them that we were not interested and wanted the membership to continue to be cancelled. From 2014 until now (July 2022), we have not received newsletters, emails, correspondence or billing from Outrigger. On July 23, 2022, we received a letter from Outrigger informing us of a past due account. On July 25, we called the phone number on the letter. Outrigger stated that they have no record of our cancellation of membership and that we owe past dues plus a fee to cancel if we wish to cancel the membership. Since we did not receive any communication from them since 2014, we do not owe Outrigger anything. We want something in writing from Outrigger stating that our membership was cancelled and that we owe them nothing. In addition to filing this complaint with the BBB, we have been advised to file a complaint with the Oklahoma State Attorney General's Office.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/07/26) */
  The ****** paid their 2011 dues with check ***** then placing request, getting pricing, and booked travel. Then Mr. ****** spoke with us on 4/3/13 at 4:18pm cst. stating that his family has experience death and sickness so that is why they have not been able to pay their fees. The ****** were told their membership was simply unrenewed and reminded them the unpaid fees do accrue and that they would have to pay those fees up to current at time of renewal. The ****** were never told their membership was cancelled. We have billed, rebilled, also sending letters of past due amounts and an audit letter all by mail. We as a courtesy called and emailed the ****** offering then incentives to help them bring their membership account up to date but they failed to respond. There was no previous request by the ****** to cancel. The ****** need to contact our office and either work out a settlement to bring their membership account up to date and use the services they purchased or reach a fair settlement agreement to close/cancel their membership account through a Mutual Release document having no further cost or obligations.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We received a copy of the Acknowledgment and Bylaws that we signed. There is nothing in this Acknowledgment that states that we must pay a Settlement Fee to cancel the contract. Nor was there any communication from Outrigger in 2013 that we must pay a $398 Settlement Fee to cancel. Since the last communication we had with Outrigger was in 2013, we have not received any written or verbal communication from Outrigger. Since it has been more than 10 years since our last communication, the statute of limitations for both Oklahoma and Alabama have expired. Therefore, we do not owe anything, and this case should be closed. This is one reason States have Statutes of Limitations so companies cannot prey upon consumers years later.
  
  
  Business Response /* (4000, 9, 2022/08/03) */
  These members continue to make same statements/claims already answered to in previous replies to these statement. The ****** need to contact our office and reach a fair settlement agreement to close those membership account.