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Business Profile

Internet Services

Cross Telephone Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Cross Telephone Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cross Telephone Company LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 6 weeks ago third-party contractors ran fiber to our home and installed a junction box on the backside. We have called Cross Telephone at least 3 times for information on when the installation of the service will be complete. The response from their central office is that "whoever took the order will give you a call when it's ready". The last call did result in a comment that "we are in negotiation". This is embarrassing that a so-called communication company doesn't communicate with its customers. We home office and depend on internet service for our livelihoods. The least they can do is tell us they have abandoned the project.

      Business Response

      Date: 01/04/2023

      Business Response /* (1000, 11, 2022/10/19) */
      We are still working on completing this section of fiber. Until the time the project is completed there is nothing we are able to do. These projects take awhile to build and we have to engage customers before, sometime months before, we are ready to install services at their home. The customer will be contacted as soon as the fiber is completed and we can install an active connection at the customer's home.


      Consumer Response /* (3000, 13, 2022/10/20) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This company does not communicate with its employees or customers. They did not respond to BBB inquiries. They are incompetent in providing this technology to consumers who need dependable service in rural areas. They should do the right thing and divest from this project, reimburse the taxpayer who is probably paying for their incompetence and hand the project off to a capable company.


      Business Response /* (4000, 15, 2022/10/24) */
      Thank you for your feedback.

    Cross Telephone Company LLC is NOT a BBB Accredited Business.

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