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Business Profile

Gunsmiths

Tin Star Shooting Range

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

This profile includes complaints for Tin Star Shooting Range's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tin Star Shooting Range has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a EAA MAG GIRSAN MC1911 45ACP 8RD magazine from Tin Star Shooting web site on April 9, 2024 and my credit card has been charged for $40-51. I reached out to Tin Star Shooting via email several times asking for status but never heard back from them. I called their customer service but keep getting the voice mail saying to leave a message and I did. To date May 4, 2024, I still have not heard back from them. I want my money back if Tin Star Shooting will not fulfill my order.

      Business Response

      Date: 05/30/2024

      Letter was received in the mail today (5-29-24) but I was not able to "respond to this complaint" as the letter suggested.  

      This customer has been refunded while we continue our research on this issue.

      Thank you

    • Initial Complaint

      Date:09/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact this business for almost a week now after placing an order. No one answers the phone and the email response is a ridiculous automated message. I want to know where my order is or I want a refund. If I do not get a resolution Im reporting the charge to my credit card company as fraudulent!

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a SB TACTICAL SBT CZPDW01SB from Tin Star Shooting Range. Item was ordered on 11/13/2022. Emailed the company regarding tracking information and ETA. Never heard anything back from the company. Filed a dispute with credit card company. Tin Star then proceeded to email me a tracking number. I went online to track the package. Item has yet to be mailed. I contacted Tin Star via email and by phone informing them I do not wish to proceed with the purchase. They blocked my email and sent me a receipt stating all sales are final. The item has yet to arrive and will be refused upon delivery. I do not wish to do business with this company.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gun from this seller on Gunbroker. After purchasing the first gun I contacted him and requested to purchase another gun. The seller sent the wrong stock on the rifle. He will not make the transaction right. He is very rude and customer service is terrible. I ask him to send another stock to make the transaction correct and he has refused.

    Tin Star Shooting Range is NOT a BBB Accredited Business.

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