Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PTM, managed by Brandon ******, contracted for a sprinkler system on July 7, 2022. Installation was scheduled out two weeks, with $1,100 of the $2,380 total cost paid that day. The sprinklers have not been installed, after at least 8 phone calls and multiple unanswered text messages. The company had to have the underground lines marked twice because of heavy rains and a long wait without completion. The front yard presently has a hole with a large pile of dirt sitting at the water meter out front. I either want the sprinklers installed correctly or money refunded immediately. Sincerely, Ida ***
  

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with *************************** owner of Precision Total Management to install 2 pergolas at our primary residence on April 19.. We were told work would be completed by 3rd week in May. At the time of signing ******* required 40% down, ~**** and cashed our check. We finally received an communication from ******* after repeated attempts on July 5th stating he would file the permit the following week and begin work the 3 week in July. We have not heard from him since and it is 8/29. We have sent communication through email and text that we want our money back as he is in breach of contract as the contract states the work will be done in a timely manner and it has not. We have no communication, refund, nor a committed date for work at this time.

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** and Precision Total Management completed two projects for us in 2021. We were very pleased with the work. In 2022, we asked ******* to quote additional work. He came to our home on 5/6/22, to measure and calculate a quote. We provided access to our yard as we were not home. Upon completion, ******* called to provide the estimate details. We agreed to the price on the phone and decided to meet right then, in a centrally located place, to provide the deposit payment check of $2300. At the time, he provided an estimated time frame of three weeks out before work would begin. ******* also confirmed he would provide the written estimate in an email. True to his word, an email quote was provided on 5/27/22. He also provided a text update on 5/9/22 to say the email quote was forthcoming and he apologized for the delay. There was no additional communication until 6/26/22 when I inquired regarding the start date as the estimated 3 weeks had long passed. ******* responded on 6/27/22 stating he acknowledged it was past the three weeks, apologized and confirmed it shouldnt be too awful long. I sent a follow up text 7/17/22 asking for a realistic start date. I did not receive a response. On 8/7/22 I sent an email to ******* at ************************ advising that we would no longer utilize his service as a result of lack of communication and failure to complete the project in a timely manner. I also requested that our deposit be returned immediately. ******* sent a text message on 8/11/22 stating he apologized and thought he had responded to my last text message. This text also promised a phone call later in the day. I waited a week for this return call which never came. I have called and left two voicemails the week of 8/22/22. We exchanged texts on 8/16/22, 8/22/22, with promises to call. I have not received a call since 5/6/22. My final text was 8/23/22. The only acceptable resolution is the stain and poly sheet installed or a full refund of $2300.