Complaints

This profile includes complaints for Apple Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Movers

  Yukon, OK 73099

• 

  Apple Movers

  1015 Waterwood Pkwy bldg g ste l2 Edmond, OK 73034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apple Movers was hired for a cross town move (from ************* to *****) on January 6th, 2024. The service was fine. When the move was complete our credit card was processed on site. Apple movers told us the charge did not go through and asked us for the card again. The charge went through and there were no problems.A few days later we noticed on our credit card statement that there had been 2 charges made that day. The amounts were different. We called Apple Movers and explained that we were double charged. Apple Movers agreed that it was their mistake and that they would refund our card. They were apologetic and we did not doubt that they would make the refund.The following week no refund had been made. Again we called Apple movers and they apologized again and said they were not very good with technology and they would find out why the refund had not been made to our card.A few days later we left another message again and they returned the call and said it could take a week or so for the refund to be processed.We continued to call and each time we were told some minor reason for why the refund had not been made.On February 27, 2024 we were told that our money had gone to the wrong account, RNR Movers in *******, and that the ******* location had already mailed a check to us from their account and that it could take up to 3 days for the mail to arrive.On March 7, we called the ******* office and they said they were going to contact the ************ to get more information but they did not know if a check had been sent and did not know anything about the situation.We contacted ***** with Apple Movers again and explained ******* did not know anything about a check being mailed. At this time ***** asked us for our Venmo information and he said he would Venmo the money that day. We sent a request through Venmo and have sent several text messages since. ***** is no longer responding.I emailed ***** this same information this morning and said we would be contacting the BBB today. We will continue to try and get our $520 that they charged our card. We have also contacted the fraud **** for our credit card but we were told that there was a receipt so we would have to deal with getting the money back. It is worrisome that you can pay for a service with a credit card, a company can run 2 separate charges, say one of the charges was a mistake and take your money.We have been trying to resolve this issue for over 2 months.Apple Movers **** in *****, ** ********************************************************************* ************ the charge on our credit card was processed by ********** We paid $250 Deposit to schedule paid $ 536 for the moving services.our card was charged $520 and we were told it was a mistake.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are seeking charges for damages to refrigerator and other items during our recent move. We have contacted RNR Movers/Apple Movers multiple times, and they are now not responding. We are also seeking reimbursement for pay of some of the move. A quoted 3 day move turned into a 6 day move, with only 1 worker on the and 6th and final day. This was the day that damages were done to our valuables including the refrigerator. Please see the attached photos of the circus that took place during the move. These photos are from the 6th day of the move that we hired professional packers and movers. We spent our own time transporting their employees from home to work place. When *****, the owner, quoted the moving price, he said that he only hires top quality movers. On the 5th day, we had to spend our gas and time to pick up his workers at a hotel where many homeless people live. There were over 30 hours paid that we were waiting on moving supplies, etc. On the last day of the move, there was only 1 mover to move the refrigerator and other large items. One of the main reasons we hired what we thought were professional movers was because I was worried about my husband over doing it. I didn't want him to strain himself and have a heart attack or something else. On the last day, there wasn't a choice for any of us but for him to over extend himself. After we picked up the workers scheduled, because ***** the owner was out of town and not answering his phone, my husband worked from 7 am to midnight. This is unacceptable and he wasn't on the payroll.We are requesting reimbursement for damages and reimbursement for part of the move, or pay wages to my husband.The first 3 days of the move which included packing, the "packers" waited over 10 hours for supplies that should have been provided by *****. So we paid for them waiting for supplies. There was nothing professional about this service. It was a nightmare! Photos prove there was no order for a professional company.