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Business Profile

Locksmith

Swanson & Sons Lock & Safe Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2024, a Swanson and Sons locksmith came to my home to fill an order I had placed that included changing the deadbolt and the doorknob locks and making two sets of keys, each set containing a key for each new lock; the keys for the bolt would be marked with one color, and the keys for k*** would be marked with a different color so I would be able to distinguish between them. When he said he was done and wanted payment, I said that since the keys had not yet been color-coded, the job had not been completed. He then became verbally abusive and yelled at me blaming me for having to go all the way" back to the shop (less than two miles from my home) to write up another whole invoice and return with four small items that his coworker had forgotten to put on the worker's list of parts that he needed to bring to fill my original order. After I was sure he had left, I called his shop to say I did not want the worker who had slammed my door to return because I feared for my safety in his presence. Later that day, the coworker who had been remiss with the order brought the forgotten items to my home during his lunch break. As I slowly closed the door behind him while he was leaving, I noticed an unfamiliar gap between the right-hand top corner of the door and the adjacent door jamb. I made a video of the door, the frame, and the locks that I had also noticed were loose, and I asked a professional real estate construction planner to review the video. He said that slamming the door damaged the knobs, locks, bolt, jamb, hinges, frame, and the door itself, and he confirmed my concern that it would not be possible to replace the door or repair the damage. I sent the video and a description of the events to the companys manager and asked him for a refund. He was argumentative, unwavering, and unapologetic. Therefore, I felt it would be futile to try and discuss the situation any longer, so I ended the conversation.Thank you,*******************************

Swanson & Sons Lock & Safe Co. is NOT a BBB Accredited Business.

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