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Business Profile

Wholesale Auto Parts

Total Metal Innovations LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was March 18. They told me it would be a 10 day lead time. They kept giving excuses with no real solutions or giving me a lead time. I requested a cancellation and a refund because its been well over the 10 day lead time and they refused. They are difficult to deal with, they do not answer calls, and they make you text them instead of answering the phone. Very unprofessional, and when I called them out they stopped responding.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for weld on beadlocks on 03/07/2024 order #*****. No where in their website shows there is a lead time of how long orders are going to take. Looked around on other competitors website and most of them show on their webpage a lead time from 2 weeks to 4 weeks. I imagined It could be the same time frame with them. It's been almost 8 weeks and I haven't gotten any information on my order. Have contacted them 4 times via email with no response from them. Have called two times and they won't answer. It goes to voice mail where there's a lady saying things I can bearly understand. To make things worst it says their mail box if full and can't even leave a voice mail. I would like to get a full refund.i will attach emails and invoice of order.

    Business Response

    Date: 04/29/2024

    This order was an item that was cut to order and explicitly expressed that it was cut to order on our website.  We also make it very clear that this item is non refundable or able to be cancelled once the order is placed do to the cut to order nature of this order.   We do not show any communications from the customer via email at all and have double checked our email server for missed emails.  

    We have gone ahead and cancelled the order and sent a refund even with it being against our terms and conditions.  

    This order has been 100% refunded. 

    Customer Answer

    Date: 04/29/2024

    I will not accept business response untill I have received full refund on my bank account. As soon as I get the refund on my bank I will accept the business response so this case can be closed. 

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received full refund. 

    Sincerely,

    *****************************

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received full refund. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order, little to no communication from business. Refuses to give me an ETA on product, keeps saying your order is almost done and will arrive shortly when I do get a reply. Will not let me cancel order.

    Business Response

    Date: 03/13/2024

    Customer asked us when the order would ship.  We quickly replied with our expected lead time on the cut to order product that was purchased.  We have also followed up with the customer every time they have contacted us asking for an update on the order status.  Today we told them that the order was mostly complete and it should ship shortly.  Shortly after this reply the customer informed us that they had filed a dispute with their bank and wanted to cancel the order.  Two things to note here,  first if we refund the order and cancel it as asked by the customer and they have submitted a chargeback with their bank we will be out the money twice once for the refund and once for the chargeback by the bank.  Second point of order, our terms and conditions that the customer agreed to when completing this purchase clearly states out leadtime on this cut to order product and that this product is not able to be cancelled under any circumstances due to the cut to order nature of the item.   

    Customer was told via email that our standard lead time on this product was 8 - ***************************************************************************************************************************************************************** development.  We informed the customer that this would slightly increase the lead time of the order.   Today is the 12th business day since the customer placed the order and the order would have already left our shipping department via *** today had the customer not played games claiming they filed a credit / debit card dispute.  At that time we pulled the order aside until we had determined the intent of the customer and if they did actually file a dispute with the bank or if they would like us to continue to ship the order.  

    We had already sent the customer two *** tracking numbers by the time they told us of this dispute with their bank.  We have since placed this shipment back in our outgoing *** at the customer's request. 

    *** Tracking number(s) 1Z2466XAA850310836 and 1Z2466XAA850682220 these tracking numbers may show an error when tracked until *** completes their daily pickup tomorrow and scans the shipments into their system. 

    Fact of the matter is no company can make customers with unrealistic expectations happy.  

    Customer was given the option have us cancel the order and wait until our credit card processing company confirmed the status of the customers dispute with credit / debt card company or have us ship the order.  The customer choose to have us ship the order and we told the customer that the order would get pickup up by *** tomorrow with our daily pickup.  We shipped the order direct signature required so we will have proof of delivery in the need to fight a dispute with the customers card holding company. 

    Within the emails received from the customer we have noticed a number of lies and inconsistencies. 

     

    Business Response

    Date: 03/13/2024

    I have attached the transcript of the email exchange between customer and our company. 

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid for the attached order on Oct 30th, 2023 and have never received the goods.I have tried to contact via email as well as phone. Messages left with no reply / follow up phone call or email. I would like my full amount refunded.

    Business Response

    Date: 02/19/2024

    We had notified the customer via their online account that items on their order were on back order status, as of this time we have refunded the customer the entire purchase amount and cancelled the order. 

     

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was purchased 9/28/22 of roughly 1100$ worth of products. Money was taken but 3 months later I havent received them or any response from multiple emails asking about the order status. Refund, product or a simple response is all I would like.

    Business Response

    Date: 12/30/2022

    Customers had been notified of a pre-order status on his order.  We issues a full refund to the customer back to his card and he should see the refund as soon as his bank / credit / debit card company processes the refund.  We do not have any record of the customers attempting to contact us about his order prior to filing a complaint.  He had offered any customer waiting on this product a discount to continue waiting for this product to be completed or a complete refund.  I show that this customer had been sent two emails outlining these options with no reply.  

    This order has been cancelled and a refund sent for all items ordered.  

Total Metal Innovations LLC is NOT a BBB Accredited Business.

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