Complaints

This profile includes complaints for Northwest Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northwest Restoration

  Aurora, OR 97002-9603

  
• 

  Northwest Restoration

  PO Box 3264 Tualatin, OR 97062-3264

  
• 

  Northwest Restoration

  4018 NE 112th Ave Ste D5 Vancouver, WA 98682-5702

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we hired this company last year to restore and store our personal property after a severe storm and a tree fall which nearly killed my family.They took the liberty of announcing my entire house as non salvage. Upon that they rummaged through our valuables and stole many valuable items even though we specifically instructed them to hold on to everything so we could double check their honesty.Our contents were stored in our own garage and many were missing.When we claimed our loss, they threatened us to comply or "the gloves would come off" those are the owner's exact words when he was tape recorded he threatened with collection process, a lien and said he had long fingers with the authorities to make life difficult for us if we didn't go away.Once we notified them with a claim of losses they immediately made up and invoice a year after the incident to almost as much as our claim to offset our claim to not pay the claim.They also set up unsafe electrical equipment in our house during a bathroom fix leaking water on to the floor. It ended up electrocuting my wife when she stepped close to it.This company should be investigated for fraud and unsafe practices.All the statements above are backed and supported with documents, emails, texts, voice recording, invoices, etc..

  Customer Answer

  Date: 03/19/2025

  Dishonest and unethical business practices. 

  Customer Answer

  Date: 03/19/2025

  Al ********

  

  Business Response

  Date: 04/09/2025

  Thank you for bringing this matter to our attention. We value our accreditation with the Better Business Bureau and take all customer feedback seriously.
  We have previously responded to the complainant directly and have made multiple good faith efforts to resolve the concerns raised. Despite these efforts, we have unfortunately been unable to reach a mutual resolution. However, we remain committed to open communication and are willing to revisit the matter should the customer wish to engage in further discussion.
  At Northwest Restoration, we pride ourselves on maintaining high standards of professionalism, integrity, and customer service. We understand that property damage situations are often stressful, and we strive to approach each case with empathy and a solution-focused mindset. We are happy to participate in the BBBs mediation process if that would be beneficial in achieving a resolution.

  Customer Answer

  Date: 04/09/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  The person who responded is being untruthful. *** runs a business of lies, cheat, decit.they threaten customers when there's a claim of ******* happy to provide all documents as I have to ******* embaress them once more for being untruthful.

  The only solution they have offered was a $3000 bribe for us to sign a release of liability.

  I even emailed them the places we purchased our personal content so they could replace them without any response from them.

  If they were such honest company, there would not be any complaint would there?
  Sincerely,
  
  ** ********

  

  Business Response

  Date: 05/16/2025

  This matter arose out of a dispute for $17,530.00 due for work Northwest Restoration performed.  The Claimants refusal to pay is the root cause of the complaints mentioned on the BBB web site.  The Claimant is not entitled to a refund for work not paid for.  In addition, the claimant has been reimbursed by his insurance company for the $17,530.00 work our company completed and was not paid for, so any refund would result in a double recovery for Claimant.

  Customer Answer

  Date: 05/16/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The business statement is inaccurate. They were paid $24000 for their work including storage where our contents were stored in the garage while their crew rummaged through and stole our valuables. Their insurance argument is none sense.the insurance company was well aware of us keeping some things

  Northwest restoration has made up a facticiou invoice a year after the fact for storage to confuse the situation.

  They have to either replace or pay the replacement cost of $15700 for the stolen contents of many
  
  Sincerely,
  
  ** ********

  Customer Answer

  Date: 05/19/2025

  They were paid over $24000 for their services including storage. 

  They, stored our contents in our own garage and left them for their staff to steal.

  We have an entire room missing and this company totally refuses to acknowledge and pay for our loss 

  I want a refund for all the fraudulent storage charges also

  Customer Answer

  Date: 05/19/2025

  I handed that check to them and they cashed it. 

  

  Business Response

  Date: 06/16/2025

  To Whom It May Concern,

  This response is submitted by Northwest Restoration (NWR) regarding the complaint filed by Mr.
  ******** related to restoration and contents services provided.

  The total cost of the project was $41,677.78. Mr. ******** has paid $24,147.78 to date. An
  additional $17,530.00 was invoiced on December 3, 2024, covering storage and manipulation
  of contents.

  In an effort to resolve the matter, NWR offered a full credit of the $17,530.00 balance in
  exchange for a signed release of liability. This offer was presented on two separate
  occasions and was declined by Mr. ********.

  Mr. ******** has alleged that approximately $15,000 in personal items were stolen. These items
  had been classified as non-salvage—meaning they were deemed a total loss and paid out by
  the insurance carrier. NWR requested information regarding what compensation Mr. ********
  received from his carrier to help determine a fair reimbursement amount. However, he declined
  to provide this documentation, and as a result, NWR was unable to move forward with
  reimbursement.

  Northwest Restoration has made good-faith efforts to resolve this matter directly with Mr.
  ******** and remains willing to do so should he decide to re-engage.

  Sincerely,
  Northwest Restoration

  
  

  Customer Answer

  Date: 06/16/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ** ********

  Dear ******,

  Unfortunately Mr ***** is not being truthful.i sent you a couple of pictures of what he claims was stored.that is the boxed up garbage out of our garage.

  Mr ****** commits insurance fraud by charging the insurance company for the services he doesn't provide.the storage he's referring to is an example.this charge came up as soon as we claimed a loss it took me ***** almost a year to think of that.

  Our damages are $41500 partly punitive plus interest as of October 2024.

  Mr ***** tried to create a circus to confuse the situation.

  This is a classic case of insurance fraud and he keeps ignoring it..

  We also demand the storage part of the $24000 that he got paid.

  And that's the truth.

  Sincerely yours