Complaints
This profile includes complaints for Concora Credit Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,523 total complaints in the last 3 years.
- 1,050 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, September 26, 2022, this company pulled my credit report without my authorization. Transunion alerted me to it. They are not to have my credit report. They were listed on the report as FEB/Destiny with a phone number of ************. The phone number is disconnected.
Business Response
Date: 10/15/2022
October 15, 2022
Better Business Bureau
1120 S Rackham Way Suite 300
Meridian ID 83642
RE: Ms. ********* ******
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry September 28, 2022, regarding a complaint filed with your office by the above referenced consumer. In her complaint, Ms. ****** stated that an inquiry was made on her Credit Bureau on September 26, 2022 without her authorization. For resolution, she requests that the inquiry be removed from her credit profile.
We were unable to locate an application with Ms. ******’s demographic information that was submitted on September 26, 2022. On October 13, 2022 a member of the Customer Resolution Team attempted to call Ms. ******, but was unable to make contact.
As for Ms. ******’s requested resolution, additional information is required so that we can attempt to find the inquiry in her complaint.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-583-5698. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card ServicesInitial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pardon if I disagree... This complaint needs to be against Genesis Bank, because they refuse to provide the necessary / requested information for verification of debt. Although this does have a lot to do with Aspen Dental I have been harassed, degraded, insulted, threatened, as well as defamed because of this company's actions. I have requested a copy of the itemized **** to verify the work said to be done. Unfortunately this company does not feel that I should have any information on a (False) Debt they are levying against me, and have been reporting unverified information to Credit reporting agencies which is illegal ( SO I thought).**************************************************************************************** ***************************************************************** ************************************************************ ***** **** of *************** kind of Credit company cannot provide an itemized bill to support your charges, and collection efforts? I got this done in may and owed more than what was on the card since it was issued and need to know why. Especially since I did not go through with those procedures? I WILL be placing a complaint against them next!! They have not replied with an itemized Bill as requested. Which makes me even more uncomfortable, and distrusting of ***** of these organizations.Business Response
Date: 10/19/2022
October 19, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: Mr. ****** *****
Aspen Dental® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 28, 2022, regarding a complaint filed with your office by the above referenced consumer. In his complaint, Mr. ***** stated he is receiving bills for services he did not receive and has not been provided an itemized statement. Also, Mr. ***** stated we are sending threatening letters. For resolution, Mr. ***** wants an explanation of charges.
Our records indicate:
•On February 25, 2022, a purchase in the amount of $1,491.64 was applied to the Account balance.
•On April 15, 2022, a payment in the amount of $151.45 was made to the account.
oAt this time Mr. ***** asked about the statements inquiring if they would be coming from Aspen Dental, he was advised they are received from us, and the statement was resent.
oNo payment has been received since the payment made on April 15, 2022.
As for Mr. *****’s requested resolution we have initiated a dispute on his behalf. We are waiting response from the merchant and ask that you please allow 30 to 60 days for us to complete an investigation. Once resolved, you will receive your letter of resolution by mail. Please note that any corrections that need to be submitted to the credit reporting agency will be submitted at the end of the investigation. We have reviewed the account and did not find any unprofessional behavior and all letters addressing the past due on the Account were compliant. Please note, no payment is due until the dispute is resolved and if any payment is due at that time, a statement will be mailed to Mr. *****. Unfortunately, Genesis is unable to provide an itemized bill and Mr. ***** would need to reach out to the merchant.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-229-0386. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Mr. *****’s Account was issued by The Bank Of Missouri and is serviced by Genesis FS Card Services, Inc. on their behalf.Customer Answer
Date: 10/21/2022
Complaint: ********
I am rejecting this response because: I requested this information since April? So you waited until now, after threatening me, harrasing phone calls, negative reports, etc. To actually give a response? This is October literally six months later. They have literally taken their time so that the original balance is over the limit with fees and interest. What took so long?.
Sincerely,
***********************Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was seen at Aspen Dental in ******** ** in June 2022, at that time a recommended dental plan was provided to me, however I did not have the funds available to finance the costs. The representative at Aspen dental informed me that I could apply for credit with Genesis card services to finance the needed procedures. I agreed to this and an appointment was scheduled. When I returned to have the work done my appointment was canceled due to my hygienist being out sick. I left that day and did not return again. Shortly after I received a bill for the planned services that I never received. I contacted Genesis card services and was advised to contact Aspen dental. I then contacted ***** dental and spoke with the financial services representative that helped me apply for the card, she advised me that the charges would be refunded and removed from my account.I received a letter a few weeks later informing me that the matter had been resolved. On September 14 2022, I received another bill from Genesis card services for $179.00. I logged into my account online to investigate and saw a notification that my account is past due in the amount of $1789.79. I immediately contacted ***** dental again to inquire about the charges. I spoke with several employees including the first person who assisted me in setting up the account, they all assured me that no new charges had been made on behalf.I then contacted Genesis card services again and was informed another claim would be filed and I would be contacted. I am very dissatisfied with this matter, it us also interfering with my abilities to improve my credit.I contacted Genesis card services again on 9/26/22 and waited over 20 minutes to speak with a manager, however a manager never attended to my concerns. I advised the representative that this is the second time that I have filed a claim regarding fraudulent charges and if I did not speak with a manager I would be filing a compliant. Please help me resolve this matter.Business Response
Date: 10/15/2022
October 15, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: Ms. ******** ********
Aspen Dental® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 28, 2022, regarding a complaint filed with your office by the above referenced consumer. In her complaint, Ms. ******** stated she is being billed for services she did not receive. She stated that she was told the charges were be refunded; however, she is still receiving statements and did not receive assistance when she contacted our Customer Service Department. For resolution, she requests a billing adjustment, a correction to her credit profile, as well as the Account closed.
Our records indicate:
•On May 9, 2022, Ms. ******** was approved for an Aspen Dental Credit Account. The Account was generated in our system. A purchase in the amount of $1,709.79.
•On May 14, 2022, finance charges in the amount of $7.02 was rebated from the Account.
•On June 10, 2022, Ms. ******** spoke with a Customer Service Representative. She stated that there was a fraudulent purchase on the Account as no service was received and a fraud claim was initiated on to the Account.
•On June 15, 2022, Ms. ******** spoke with a Customer Service Representative. She stated that there was still a balance on the Account and informed that the fraud claim was still under review and could take 30-60 days for resolution.
•On July 5, 2022, the purchase as well as interest was rebated from the Account.
•On August 4, 2022, the fraud claim was closed and resolved in Ms. ********’s favor and the Account was rebated to a zero balance.
•On August 5, 2022, the purchase was applied back to the Account by the merchant.
•On September 14, 2022, Ms. ******** spoke with a Customer Service Representative. She stated she does not have a bill with Aspen Dental and should not be receiving bills from Genesis FS Card Services. She was advised that the Account was credited however, the purchase was re-applied to the Account. She was informed that a new dispute would be initiated onto the Account and should receive a letter in 30 days with the resolution. During this call, no manager was requested.
As for Ms. ********’s requested resolution, her Account is currently under review. Please be advised that disputes can take 30-60 days for resolution, and she will be mailed a letter once the investigation is completed.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-228-9207. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Ms. ********’s Account was issued by The Bank Of Missouri and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card is a Genesis ********** credit card. Every time I try to use my card the transactions are decline. I called Genesis customer service and ********** managers called and Nobody can seem to find out the issue. I pay my bill on time and have over $600 available to be used. I have been so embarrassed twice and Humiliate while in the store trying to use my card. while in ********** the Managers try to give me a pass to use while on the phone with Genesis customer ******************** and they can't find me in the system. Yet when it's time to pay my bill Genesis gladly accept my payments. I have been trying to resolve this issue for over 6 months. I asked them if it a card issue to send me a new card. They will not send me a new card but claims for which I know I am in good standard. I am asking that they compensate me for all the humiliation that this has cause. Also to give back the use of my card or if not ,clear me of any obligation of this card with a explanation of why this happen. my account number ends in ****. This is truly out of control. Also I asked Genesis credit card customer service to give me a call and never receive a call. This is happening on line and at the store.Business Response
Date: 10/19/2022
October 19, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: ******* ******
Home Depot® Account ending in 3075
Complaint ID:
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 25, 2022, regarding a complaint filed with your office by the above referenced consumer. In her complaint, Mr. ****** stated she has been unable to use her card at Home Depot and has not received assistance. For resolution, she would like compensation and to be able to use her card.
Our records indicate Ms. ****** has contacted our office on multiple occasions regarding declined transactions. Unfortunately, the representatives she spoke with failed to recognize the declines are related to ongoing authorization issues associated with Home Depot. We sincerely apologize for the customer service received and have provided appropriate feedback. We are working with Home Depot to resolve the issue. Please note that Home Depot will provide a one-day shopping pass in store in order to purchase on your account. Should any issues arise, please have the store contact our Partner Support team for assistance.
For resolution, we have waived a Late Fee in the amount of $40.00.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-229-0386. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Ms. ******* Account was issued by The Bank of Missouri and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank statements are not your business nor theirs, I provided the transactions for the items of relevance. Respect for privacy is key issue here at hand, of them and of as should be the BBB as they don't provide statements in paper format anymore. Blaming the End user first is morally wrong. Especially that I already provided the items of importance directly from the statement the balance in the *** image and other items on my statement are not relevant to the issue at hand. Or I would of posted those transactions.
This proves my point this is for the BBB only to share it would my against my will. AS THE ATTACHED png image show those transactions cleared. MY bank provides that as a CSV. from TVA CU.
The first transition 6/22/22 didn't clear.
The second ones on 6/21/22 and 7/19/22 all cleared more than covering the cost with GENESIS-FS CC to bring it to very close to $0.** . As Ive explained to them on the phone 3+ times.
The one on 6/22 was made before the one that "cleared" on 6/21. The Timing of my check was not ideal for the bank. Thus the 688 was double to clear the re-try that didn't clear.
*****
Business Response
Date: 10/12/2022
October 12, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: Mr. ***** ********
Destiny® Mastercard® Account ending in ****
Indigo® Mastercard® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 28, 2022, regarding a complaint filed with your office by the above referenced consumer. In his complaint, Mr. ******** stated he has and Indigo Mastercard and Destiny Mastercard which both have a zero balance. He stated on his Indigo Mastercard Account he received two NSF Fees from his bank for the representment of payments. He stated he was advised to send in a bank statement and was not provided assistance. In addition, he stated we do not have any email support, and he was treated rudely. For resolution, Mr. ******** request a billing adjustment.
Our records indicate:
Regarding Destiny Mastercard:
We have no record of any returned payments for this Account, currently the Account is open with a zero balance. The last payment was made on September 20, 2022, for $653.11.
Regarding Indigo Mastercard:
On June 15, 2022, Mr. ******** scheduled a payment for $362.93 via the website. Unfortunately, on June 23, 2022, the payment was returned unpaid due to insufficient funds and a late fee of $29 was assessed to his Account in accordance with the Cardholder Agreement.
We received a payment on July 16, 2022, for $327.52, and again on August 15, 2022, for $72.44, leaving Account with a balance of $334.31. Unfortunately, we did not receive the minimum payment for the month of September 2022, and this caused resulted in a Late Fee of $29. Currently, your Indigo Mastercard Account is one payment past due with a minimum payment of $80 due on October 21, 2022.
As for Mr. ********’s requested resolution, we are unable to provide a refund of the fees charged by Mr. ********’s bank. We have conducted a call review and did not observe any unprofessional behavior. In addition, no billing adjustment is due currently because the account balance is reflecting correctly. Unfortunately, we do not currently offer email assistance to ensure the privacy and securing of Account information.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-502-6439. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Mr. ********’s Accounts are issued by First Electronic Bank and Celtic Bank and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a salesman sign me up for a credit line unbeknownst to me and I would like it canceled.n I thought I was signing to buy the bedroom set, and only after did I find out that he had me sign papers to open an account with this business. On the paperwork, in print, it is not even under my name, but my boyfriend's name, but it has my signature. I don't even think that makes the credit line valid at that point so I would appreciate it if my account were closed. Please give me a call as I don't know when your customer service office is opened.Business Response
Date: 10/15/2022
October 14, 2022
Better Business Bureau
1120 S Rackham Way Suite 300
Meridian ID 83642
RE: Mr. ****** *****
Rooms to GO® Credit Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 28, 2022, regarding a complaint filed with your office by the above referenced consumer. In his complaint, Mr. ***** stated he was unaware that he was filling out an application for credit. For resolution, he requests that his Account be closed.
Our records indicate:
•On September 25, 2022, Mr. ***** contacted our Customer Service Department and requested that the Account be closed.
oPer the customer’s request the Account was closed; additionally, a letter was sent to the address on file confirming the Account closure.
•On October 4, 2022, Mr. ***** contacted our Customer Service Department asking for confirmation that his Account had been closed.
oThe Agent advised that that the Account had already been closed as previously requested.
As for Mr. *****’s requested resolution, as previously requested the Account has already been closed. We have also requested that the hard inquiry be removed from Mr. *****’s credit profile.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-229-0364. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Mr. *****’s Account was issued by First Electronic Bank and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our title company was paying off are debt to Genesis Bank ********************************************** also known as **** Jewelry. Mailed out and cashed on Sept 8 2022 (cleared) received copy of being cashed but NO credit made to our account. They cant find the check..***** Fargo was also listed on the endorsement, went to ***** Fargo and none of the accounts listed were any of theres. Genesis asked us to fax to ************ which was verified numerous times as correct but they say they never received the fax when we have a confirmation of receipt..we have been told numerous times that this was escalated and nothing has been done!! We are doing all the foot work and they expect to get paid when the account was paid in full..now they want to report to the credit agencies as late..how is this fair???Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't get my card number when I was approved for the destiny credit card and can not sign into accountBusiness Response
Date: 10/14/2022
October 14, 2022
Better Business Bureau
1120 S Rackham Way Suite 300
Meridian ID 83642
RE: Ms. ***** *********
Destiny® Mastercard® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 26, 2022, regarding a complaint filed with your office by the above referenced consumer. In her complaint, Ms. ********* stated that she was not provided with card number and cannot sign into self-service website. For resolution, she requests the full card number.
Our records indicate:
• On September 22, 2022, Ms. ********* completed and submitted an online application for the Account, the application was approved and a new Account was opened, with an initial annual fee of $75.00. A Welcome Kit, including the new credit card and complete Cardholder Agreement was also mailed to the customer.
• On September 23, 2022, Ms. ********* contacted our Customer Service Department and requested the sixteen-digit card number for her new Account.
o The Customer Service Agent advised that they were unable to provide the full number to Ms. *********.
As for Ms. *********’s requested resolution, to ensure the security of her Account, we do not provide the full card number to customers when they call our Customer Service line. The card was shipped on September 28, 2022, and once received Ms. ********* will be able to register her Account for use on the Self-Service Website.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-583-5698. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Ms. *********’s Account was issued by First Electronic Bank and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 13th, I updated my payment account information. Every month since then, the account I removed has been charged for my monthly fee. I contacted Indigo to inquire about the discrepancy and I am met with no resolution. They repeatedly tell me that the only payment account listed is the one I updated it to (****). However, I have proof on my previous account showing that each month since the change, the minimum payment due has been charged. I do NOT understand how this is the case if, on my end and theirs, the information reflects my new account information. This means my account details are stored in their system somewhere. The company is unconcerned about how this affects my checking account. I have included proof. As you can see, the account on file is CHASE. The account being charged is ***** FARGO. I would like for the company to contact me now!Business Response
Date: 10/13/2022
October 13, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: Ms. ******** *********
Indigo® Mastercard® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 26, 2022, regarding a complaint filed with your office by the above referenced consumer. In his complaint, Ms. ********* stated on April 13, 2022, she updated her payment information on the Account; however, payments are still being removed from the old checking Account. She indicated that she attempted to contact us for resolution; however, the only payment source on file is the updated source. For resolution, she requests contact from the business.
Our records indicate:
•On January 2, 2022, Ms. ********* enrolled in automatic payments for the minimum monthly payment to be withdrawn.
•On September 22, 2022, Ms. ********* called spoke with a Representative as well as an Account Manager. She indicated that 4 or 5 months ago, she changed her payment source to her Chase banking Account; however, they were still coming out of her Wells Fargo Account. She was informed there are automatic payments on the Account for a checking Account ending in 2913 and informed that can cancel her automatic payments or update her information via the online Account portal.
As for Ms. *********’s requested resolution, on October 6, 2022, a Customer Resolution Specialist attempted to contact her; however, was unsuccessful. Ms. ********* will need to go online and cancel automatic payments for her Account then update her new account information. There is no record of Ms. ********* removing the checking Account for automatic payments.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-353-5920. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Ms. *********’s Account was issued by Celtic Bank and is serviced by Genesis FS Card Services, Inc. on their behalf.Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my bill to credit card company for October n now there r going to charge late feesBusiness Response
Date: 10/13/2022
October 4, 2022
Better Business Bureau
12639 W Explorer Dr, Ste 200
Boise, ID 83713
RE: Mr. *** *******
Indigo® Mastercard® Account ending in ****
Complaint ID: ********
Dear Better Business Bureau:
This letter is in response to your inquiry dated September 26, 2022, regarding a complaint filed with your office by the above referenced consumer. In his complaint, Mr. ******* stated he paid his bill for October but was charged a Late Fee. For resolution, Mr. ******* request a billing adjustment.
Our records indicate:
It was determined that incorrect information was provided to Mr. ******* on September 6, 2022, regarding the payment made. On subsequent calls, Mr. ******* requested to close the Account out of frustration as a result of the representative’s error.
As for Mr. *******’s requested resolution a call review was performed, and we have determined the Account is eligible to be reopened if Mr. ******* wishes to do so. We have credited the late fee of $29 charged to the Account and adjusted the minimum payment due for this month. We apologize for the misinformation provided by the agent.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-353-5920. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Genesis FS Card Services
Please note, Mr. *******’s Account was issued by Celtic Bank and is serviced by Genesis FS Card Services, Inc. on their behalf.
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