Reviews

Review Details

• Review fromChristin S

  Date: 10/14/2022

  5 stars
  I cannot say enough good things about my experience with IDX, and more specifically, my account manager, ****. The whole ID ******************** process had been beyond stressful prior to contacting IDX. I was truly at my ****-end. **** not only took care of anything and everything to remediate all my fraud issues, but he was so kind and reassuring which was exactly what I needed at just that moment. It was so easy on my end because **** told my exactly what he needed from me and said he would handle all the rest- and he did. For the first time in over a year I completely forgot that I had been a victim of ID ******************** and all the headaches that come with it. It is not an over exaggeration to say that bringing IDX into the equation (aka ****) literally improved my mental well being. I couldnt be more appreciative or recommend them highly enough.

• Review fromLindsey S

  Date: 09/20/2022

  5 stars
  I was recommended this company by a family friend who was a victim of Id ********************. I did have some concerns regarding the services outlined on the website and the level of customer service received when I first called in for additional assistance. I did request a supervisor call back because I had paid for a full year membership and did not feel that the initial rep I spoke to lacked empathy for my situation and willingness to assist. Huge disappointment! That being said, the supervisor that called me back, *************************, handled the situation with the upmost respect and ultimate concern for my individual situation. He was patient, empathetic, and very respectful of my feelings. He offered to make things right, but also was respectful when I declined. He reassured me that if I ever reconsidered utilizing their services again that I could reach out to him directly. He is the epitome of excellent customer service and leadership skills.

• Review fromMichael G

  Date: 09/20/2022

  2 stars
  My contact email for myIDcare was hacked (unbeknownst to them). I changed my email account. I tried to inform myIDcare of my new contact email. Their phone number tells you to go to the website. The hold for an agent message does not work. You can NOT speak to anyone. There is no obvious way to contact them.

• Review fromPatrice F

  Date: 08/01/2022

  1 star
  Very disappointed - charge for renewal posted as pending to my account today, I reached out to cancel and they would not honor. Said I had missed the window to cancel. Disappointing business practice - I called literally the first business day the charge had been listed as posted. Avoid them.