We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Beaverton Infiniti

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th 2024 I went in to beaverton infiniti to purchase a 2015 lexus is250 for ******. I sold them my leased 2023 ***** civis sport sedan for ****** and had a negative equipty of ***** that they rolled over onto my purchase amount for the lexus. I got a letter in the mail from **************** credit union to confirm my loan amount of ******. I called to speak to someone as to why my credit was pulled for ****** when the amount should have been ******. The salesman did not disclose that I was paying for an extended warranty and in fact was very adimit that I sign on the ipad and he will put all files on a hard drive for me. When I called they said the warranty I got *****. Which is still not adding up to the ******. They scammed me and pulled my credit dropping my score over 60 points and claim I agreed to everything and they do not go over pricing and provide and itimized list for what you sign for. To me that is considered fraud and they should be fined for these actions.

  • Initial Complaint

    Date:12/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a long-time customer of ********************. Most recently I had to file chapter 13 bankruptcy to protect my assets. On Tuesday November 28th, it was discovered by the service department that I had a new transmission leak. I was informed that it was not worth investing in repairing due the fact that I had other services needed at $2100.00. Because I trust this dealership, I met with a salesman this location on November 30th, to talk about trading/buying. We began the process and found a bank to finance. I then notified my attorney and trustee, submitting the necessary documents for approval later that day. A 2019 *********** was approved for purchase on December 1st. Notified the sales representative and went in to sign the documents. I had not seen nor driven the vehicle. I was told that it was in the inspection process. I called back Monday December 4th and was told the same thing. I called Tuesday and left a message for the sales manager *********************, for an update. I didn't receive a return call within 3 hours and called at 3: 15pm. He informed me that he forgot to call me back but that I could pick up the vehicle. I arrive at 4:50 pm envelope, was handed off to another staff member whose name I do not recall, to go see vehicle. I then told by this individual when asked about only receiving one key, that is all they had received and that was all I was turning in for my vehicle. Unacceptable! I then asked why I was not provided updates and given then opportunity to drive/see the vehicle he stated that he did not know, but if I were his customer I would have. I was completely disappointed. Had I been afforded the opportunity to see and drive the vehicle (which is the norm in buying) I would not have selected it for purchase. With low back arthritis and the same in both knees; this vehicle does not provide the necessary lumbar support for my driving comfort and the seat is too small, which I found in driving, causing leg discomfort. pg 2 added

Beaverton Infiniti is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.