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Business Profile

New Car Dealers

Carr Chevrolet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have now miss handled the vehicle registration paperwork twice after purchase.

    Business Response

    Date: 11/16/2022

    To whom it may concern.


    I have reviewed the attached complaint and investigated the issue. We certainly understand Mr. ******** frustration as we deal with DMV daily and are aware that these types of delays too often occur.

    Our title clerk, *********************, spoke to the customer on 11/15 and provided all updated info that we had available. At the end of that call the customer advised our title clerk that he was satisfied with the info she had provided and was going to retract his BBB complaint.

    Here is the timeline of events related to the transaction:

    9/10 Purchased vehicle
    9/21 Funded
    9/27 While completing paperwork **** discovered missing document needed for Vet plate and emailed sales.
    9/30 Form received from customer.
    9/30 DMV docs completed and sent to *********** **** tracking show DMV recd 10/4)
    11/9 Letter received from DMV regarding the specific type (recognition or disabled) of Vet plate.  (This is the same letter that was sent to the customer)
    11/9 **** responded by email to DMV
    11/10 DMV acknowledged receipt of email from *********
    11/11 Customer ******************** complaint received by ****
    11/14 Customer emailed ****, ************************** and *********************
    11/14 **** responded to the customers email and spoke directly to him.


    Should you have any further questions please feel free to reach out to me directly.


    *********************
    Carr Chevrolet
    ************ ************@carrauto.comTell us why here...

    Customer Answer

    Date: 11/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid a deposit on a specific vehicle. (Right of first refusal is what the deposit insures). We checked several times on arrival date, once in person. We were told the vehicle was in transit on our in person visit one week ago. This morning, September 9, we received a call from **** stating that the vehicle we reserved had been sold yesterday. They refuse to work on remedying the situation, saying it was a mistake and they would refund our deposit. We want them to find an identical vehicle.

    Business Response

    Date: 09/13/2022

    Good morning,

    We have reviewed the customer complaint and spoken to all involved parties. This was an unfortunate case of human error. We have a brand new manager in our store and in this age we are in where most of our vehicles are pre-selling, that manager simply made an error. Our process is to mark all pre-sold vehicles in our system to avoid instances like this one. In this case, he failed to do that properly so the other members of our team did not recognize that this vehicle was already reserved and it got sold. Fortunately we were able to meet with Mr. ***** *************** this last Saturday and we came to a resolution whereby we ordered them an exact match to this vehicle that is already in the ** order system and, in light of our error, we made a significant price consession for them on this ordered vehicle. At this time we believe matter is resolved and Mr. ***** *************** are satisfied with that resolution. Furthermore, we have reviewed our process with our entire management team again to avoid this happening again. Tahanks for your time and our apolgies for our error. Please reach out should you have any further questions

    *********************

    General Sales Manager

    Carr Chevrolet, Inc

    ************ direct

    ***************

    Customer Answer

    Date: 09/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Carr Chevrolet is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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