Complaints

This profile includes complaints for Damerow Ford Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Damerow Ford Company

  10999 SW Canyon Rd Beaverton, OR 97005-1818

• 

  Damerow Ford Company

  PO Box 667 Beaverton, OR 97075

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/24, I was working with a pleasant Salesman with the company, and while looking at vehicles (trucks) we found a truck that was within budget according to the sales price listed on the vehicle in the lower left corner of the windshield. He explained to me where to find the price of each vehicle we looked at. After we found a truck I was excited about, and assuming that the price we had discussed and was recorded on the vehicle, we went back to start the paperwork. I was then told that the price was the wrong price and it was actually $8,000 - $9,000 more than we had discussed. I felt like it was poor business practices and the classic Bait and Switch. Hopes dashed! Buyer beware.

  Business Response

  Date: 11/15/2024

  Thank you for bringing your recent experience to our attention. We sincerely apologize for any frustration or disappointment you felt during your visit to our dealership. Your feedback is invaluable in helping us ensure that every customer interaction aligns with the high standards we strive to maintain.  We understand how upsetting it must have been to discover a discrepancy between the price displayed on the vehicle and the price discussed during your visit. Transparency and honesty are core values of our business, and we are truly sorry if you felt otherwise.  The pricing information displayed on vehicles is intended to provide clarity, but unfortunately, errors can occasionally occur due to human or system oversight. We are actively reviewing our processes to prevent this from happening in the future, including rechecking our inventory pricing display procedures to ensure accuracy.
  Please rest assured that there was no intent to mislead you. We value every customer's trust and are committed to making things right. If you are still interested in exploring options, we would love the opportunity to work with you directly to find a solution that meets your needs and budget. Once again, we apologize for your experience and appreciate the opportunity to improve. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
  Sincerely,
  ***** ********
  Executive General Manager
  Damerow ****

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 26 2024 I purchased a 2024 F350 truck with a factory installed winch in the front of the truck. In ****** we are required to have a front and rear license plate. The dealer would not provide a front license holder to attach over the factory winch and told me to go buy one. I paid over $90k for the truck and shouldn't have to spend an additional $100 for a bracket to make my truck legal. The Carfax indicated the the dealer had installed the plates. I have sent emails to the Sales Manager and General Manager with no response. I am asking Damerow to provide and install the front license holder per Oregon law.

  Business Response

  Date: 11/15/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience Mr. **** experienced regarding his vehicle purchase. At Damerow ***** we strive to ensure every customer has a seamless and satisfactory experience.  We have since been in direct contact with Mr. **** and are pleased to report that this matter has been resolved to his satisfaction. We located a front license plate holder suitable for his truck and have arranged for our mobile service team to install it at his home, free of charge. As a gesture of goodwill, we are also providing him with decals he expressed interest in, at no additional cost.  We appreciate Mr. ****** patience and value his business. If there are any further concerns, we remain committed to addressing them promptly.
  Thank you for giving us the opportunity to make this right.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22532407
  
  I am rejecting this response because:
  Bracket provided does not work and was confirmed it doesn't work by the remote tech.

  Damerow **** needs to find another solution.

  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 11/28/2024

  I'm referencing ******** with regards to Damerow **** and the business has resolved the issue to my satisfaction as of 11/26/2024. Could you please update the report and notify the dealer. Thank you. *** ****

  Customer Answer

  Date: 12/13/2024

  Per the email dated 11/28 from BBB the complaint has been resolved. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business used higher pressure sales tactics to exploit my need to buy a car. I told them several times I am going to leave and they just kept engaging with me. Nothing illegal was done I just felt extremely pressured. The general manager also dismissed my concerns and used the same tactics to dismiss my concerns when I called the next day.

  Business Response

  Date: 11/08/2024

  Thank you for bringing your experience to our attention. We are genuinely sorry to hear that you felt pressured during your visit. At *****************, we strive to create a comfortable and supportive environment for all customers, and its concerning to hear that we fell short of that goal.
  In response to your concerns, we took immediate steps to address the issues raised. Our team provided a complimentary full re-detail of the vehicle, including an interior and exterior cleaning, odor treatment, paintless dent removal, and paint touch-up, as well as a full tank of gas. We hope these measures demonstrate our commitment to making things right and that your vehicle now meets your expectations.
  Customer feedback is crucial in helping us improve our practices, and we have shared your experience with our team to ensure we learn from it. If there is anything further we can assist you with, please dont hesitate to reach out directly. We want to ensure you feel fully satisfied with your experience at Beaverton Hyundai.
  Thank you for giving us the opportunity to address your concerns.
  Sincerely,

  ***** ********

  Executive GM

  Beaverton Hyundai

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2024 - I saw a vehicle that I was searching for on Damerow ****** website. It was not a discounted price it was in fact $10,000 over MSRP. I in good faith made contact with the dealership and they responded electronically confirming the model #, the details of the truck and most importantly the price. I then scheduled an appointment to purchase the car and confirmed the appointment. When I arrived I was greeted by the sales person who I was scheduled to meet and brought into her sales office. She then explained that the car was a special order car by a customer. I was of course disappointed as I don't typically see dealers advertise cars that are sold. The sales manager came out ******* ***** was his name he said they haven't been able to get ahold of the customer that ordered the car and would I like to be next inline. I responded yes and asked if it was at the price advertised. He responded no it was going to be a whopping $29,000 over MSRP and $19,000 over the advertised price that was online and confirmed in a text to me. This was a classic bait and switch. They advertise the price for a car that they say they have (doesn't arrive for another 2 weeks) and its a customer order - then on top they have a chance to honor the price advertised and put me next inline and they don't....seems like a tactic to get people into the dealership and then spin them into another car or hope they will just pay the big markup. It was a complete waste of time for me and dirty tactics that others should not be exposed to.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was delivered a car on spot delivery on Sunday, September 15 on Tuesday. They told me I need to re-sign papers at a different for a different loan. I am not willing to do that. They will not return me the car I traded in. I have told them several times. I want my car back and I will bring them theres I went into ************ and spoke with the district manager named *****. He said hes working on getting me the exact terms that I signed up for when he tried to push another loan on me. He wanted to know why? As that is none of his business. I have never been treated so disrespectfully and I have never in my life done a business transaction so horrific. I am driving around in a car that is not mine. I am not comfortable , I feel they have been very dishonest with me as they offered me a completely completely different rate with the lower payment. This has complicated my life in the last several days caused me severe stress and we need to come to a conclusion as I want my trade-in back and I want to bring them back their vehicle.

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 2, 2024 I entered the dealership and was promptly greeted by salesperson GABBY. I explained I was looking for a Mustang Mach E and informed her of my specifications. I had picked out the perfect vehicle. However she had little to no knowledge of the vehicle. Her lack of knowledge I did overlook. When I informed her I was short on time she introduced to to the General Sales Manager *****. He explained all of the discounts that were available. I again told him I need to table this until the following day. He agreed. The next day I was promptly there at the time he requested he indicated I could be on my way in less than 1 hour. However, the sales manager that was there at the time told me the the terms of the deal had changed. I demanded I wait for *****. Up on ******* arrival and after some haggling he indicated to me that I was approved for the loan but not at the original terms. He gave me terms that I could handle and and I agreed with them. He then turned me over to Finance to complete the paperwork and I took delivery of the vehicle. On Sept. 14 2024 I had returned a call from **** ***** the Finance Manager I was informed that the original lender had not approved the loan thus indicating that they did not submit the loan request to the lender on Sept 3rd when I signed to contract. This dealership falsely implied that I was approved for a consumer loan whereas when they did get the loan requested the lender denied the loan with additional terms. 1. A much greater down payment to the point I could not afford. The dealer did cancel the contract however, when I got my original trade back, it was missing a rather expensive Item that was purchased for the car. To this day I have not received the item and I am getting the runaround from this dealer.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd, 2024 I dropped off my 2020 **** Fusion Hybrid at Damerow ****, to the "Service Advisor" ***********************, for an oil change and a problem with the automatic door handles not working. After dropping it off, I was informed that I also needed a battery replacement, and I was quoted ~$550 for the repairs. When I got back there to pick up the car, they charged me $654.61 with no explanation of why it was ~$100 more, now. I purchased the best extended warranty/service plan that was available when the car was purchased back in March of 2020. It includes things like oil changes and general maintenance. It turns out that the extra ~$100 from this visit was for the oil change, which should have been covered. I did not realize what all the charges were until I got home. I called to clarify, and I got the response that he (***********************) did not realize I had a service plan (even though we discussed it in person). He said he would refund the oil change charges. Today is May 31st and I still have not been refunded. I asked if the other maintenance and charges were covered by my warranty. At that point, **** had very bad attitude and reluctantly said he would look into it. I never heard back about it. The maintenance on the door handles was unsuccessful, so I had to bring it back to get them fixed, which was on Monday, May 13th. I was told it would be ready by Friday May 17th - It still is not ready, 18 days after dropping it off. I have tried many times to contact *********************** to get updates, and he has been slow to respond, and has had a negative attitude. He has not once contacted me with an update, despite delays, and I've not gotten so much as a "Sorry about this" from him. *********************** has a very poor attitude, awful customer service and is just unpleasant.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Damerow in Feb 2023. It turned out to be faulty, and after a year of working on it (I had purchased, at Damerow's suggestion, am extended warranty) they said I would have to take it elsewhere to get the latest issue taken care of. This was early March of 2024. When I complained up the chain, they then said they would "make it right" and to bring in the faulty used car (2014 ***** Cruze) and they would take it back and get me something reliable. My understanding was they would take back faulty car and take care of loan on that car (which I had been paying faithfully for a year). I went in on Sat March 9, and picked out a 2013 Prius, for what I thought was *****. I purchased an extended warranty, for what I thought was 1440 for 3 years, and ************* for $600-800. I signed all the docs and took car home. I'd seen an amount in the all mess of papers of $******0+/-, which I took to be the total I would pay (principle and interest) after the 7 year loan was completed.They contacted me the next day and said the original lien holder has refused the loan, and they then searched for someone that would take it. I returned to Damerow several times to sign additional paperwork, and finally on March 27 Damerow sent a contacted courier to my work for the last signing. They never sent me any of the paperwork from this signing, even after I requested it. Several weeks later I looked more carefully at loan details and discovered that the ****** was principle. Damerow hadn't taken back the original faulty car at remaining loan balance, had given me some crazy "trade-in value, had charged me almost $2700 for my warranty, making the total loan before interest the $******. I have been going around and around with both credit union and Damerow about this for the last 6 weeks, and can't even get Damerow to respond now to take off the extended warranty and gap insurance, so I can afford this car.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damerow **** sold a lemon vehicle to a disabled mother. Damerow **** was aware of the needs of the car and encouraged the mother to get an extra warrenty without explaining why. The mother has had to replace the transmission, the engine & the catalytic converter in less than a year. The car has been in their sister shop more than with the family. The car should have not been on their lot to sale, Damerow **** need to be responsible for their malpractices.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 **** Escape on 2/18/24. After the paperwork was completed and I was leaving the dealership, it was noted that the basin in the trunk that holds the spare tire was full of standing water. The dealership removed the water and placed towels in the soaked fabric. After 3 weeks, the trunk was still wet and a speaker had blew in that area. I returned the car to the dealership on March 20th as it was was covered under warranty. It has now been 3 weeks with very little communication and no answer for why water is accumulating in my brand new car. They still have my car.

  Customer Answer

  Date: 05/01/2024

  Damerow **** had my car for a total of 30 days. The rattling issue with the speaker was not resolved. The supposed leak was fixed with the sealing around the liftgate. Unfortunately, during the 30 days my car was there, it sat in the sun, wet, which proceeded to mold and have a very musky smell. The detailing they provided only helped the smell for one week. I was forced to find another dealership to fix the speaker issue and use baking soda to help absorb the odor. 

  Customer Answer

  Date: 05/01/2024

  Damerow **** had my car for a total of 30 days. The rattling issue with the speaker was not resolved. The supposed leak was fixed with the sealing around the liftgate. Unfortunately, during the 30 days my car was there, it sat in the sun, wet, which proceeded to mold and have a very musky smell. The detailing they provided only helped the smell for one week. I was forced to find another dealership to fix the speaker issue and use baking soda to help absorb the odor.