Complaints

This profile includes complaints for The Alpine Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Alpine Group, Inc

  4750 SW Washington Ave Beaverton, OR 97005-0528

  
• 

  The Alpine Group, Inc

  PO Box 629 Beaverton, OR 97075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My concern: this business is disorganized in their rental application process and that this disorganization places a burden with rental applicants and places applicants at avoidable disadvantages in competition to secure a rental. We submitted an application through Alpine's website with the documentation initially requested in their application. However, they continued to ask for more information and bumped our application behind others in line for the property due to what they cited a documentation deficiency. There was no grace ****** to get the new documentation in, and when I called, they claimed this was communicated on their application (however it was not, and it was not standard for other rental applications we submitted through alternative vendors). If another renter applied and by chance thought to include a paystub, license, all of their pet information (not requested in the application) they would jump ahead of us independent of ** thinking we did everything expected and were waiting for follow up. When I told the company that they did not request these documents up front, they insisted they must have, because other applicants "seem to include them." I then went back to the application to prove to myself that we had completed the initial application as it was requested, and sent them print out to clarify that they were adding requests on to the initial application after the fact and bumping us unjustly.I suppose a private business can conduct themselves however they wish, but with the Fair Housing Act, I do feel that adding requirements to hold a place in line above what was initially requested (in a sporadic follow up of delayed emails) really gives this business flexibility to cherry-pick what they prefer for reasons I would be hard pressed to prove are biases.In email, we are told with license secure 3rd, but then moved to 4th the next day? Note the timely response to email from myself.

  

  Business Response

  Date: 05/31/2023

  When an prospect submits an application, they are required to read and acknowledge they had read the criteria for residency.  The criteria for residence states that agent may refuse to process an application that is (a) materially incomplete (b) fails to include information concerning an applicant's identification or income, or, (c) applicant has intentionally withheld or misrepresented required information.    Under the general statements, #1, Current, positive, government-issued photo identification that allows Agent to adequately screen for criminal and or credit history will be required. 

  The application process is broken into difference sections.  Under the Notes & Attachments, you can upload files and additional documentation.  
  

  If applicants fail to provide the required information at the time they submit their application, their application is not complete.  Only complete applications will be sent to our screening company.   We do reach out to applicants who have failed to provide the necessary information and ask them to submit it to us.  However, we will not hold a property while we wait for the information that should have been provided at the start of the process. 

  Applications are processed in the order of received, and they must be complete in order to send to processing.

  -The Alpine Group, Inc.

   

   

   

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a renter in one of the properties they manage. My upstairs neighbors have been harassing me ever since I have lived here. They stomp all day long and have came down and yelled at me several times. *** asked them to be quiet so many times and nicely and all theyve done is threaten me and make me feel unsafe. The property management has done absolutely nothing and Ive been living in h*** Ive complained to them several time and they just tell me its ok because its their kids but its not just their kids. They are extremely ***** and stomp themselves too. *** begged and pleaded with everyone involved but no one will help me

  

  Business Response

  Date: 11/07/2022

  Jasmine - I am so sorry the tenants above are being noisy and the occupant came down and banged on your door.  Apartment living does have it advantages, and disadvantages.  I reviewed the file and just sent the occupant above your unit a violation notice.  Per the terms of the *** "Noisy or other conduct that disturbs the quiet enjoyment of any other resident or drunk or disorderly conduct will not be permitted at any time."  I also included on the vio notice not to harass or intimidate any occupants of the property. 

  If their behavior continues, please contact our office.  

  Thanks,

  -*******