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Business Profile

Landscape Contractors

Newport Ave Landscaping LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-27-22 signed landscape design agreement, was told by ********************* (consultant and designer) nothing would be done until it was signed 5-31-22 site visit discussing $5,000 budget with lead designer 7-29-22 received proposed design with nothing priced out and asked to approve in order to see prices 8-11-22 ****** came to my residence with ~$19k proposal, told him it was extremely out of budget, he said he would restructure and bring closer to initially requested $5k budget. Also was extremely rude when I told him it was out of budget, said things like "you have the equity in your home" and "the lead designer doesn't know anything about prices"8-12-22 ****** emailed revised proposal of ~$16k 8-12-22 Emailed ****** back that it was still completely out of budget and that I would need to hold off on project 8-15-22 ****** left me a voicemail admitting he found my initial request with the specified $5,000 budget 8-19-22 Received emailed invoice for services rendered for $923 ($455 was for redesigning to bring down to initial budget, which did not take place as it was 3x requested budget) with 8-26-22 due date 8-22-22 Sent email to ******, lead designer, and ******************************* asking for reassessment of design ($455) to be waved since it was still incredibly out of initially requested budget 8-29-22 Received invoice again with late fee attached, still no response about waiving anything and no communication. Responded to ************************************* asking again for reassessment 8-31-22 Still no communication, paid invoice to avoid late fees

    Customer Answer

    Date: 09/09/2022

    Hello-

    I am informing you that this issue has now been resolved with Newport Avenue Landscaping. 

    Thank you very much,
    ***************************
    ************

Newport Ave Landscaping LLC is NOT a BBB Accredited Business.

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