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Business Profile

Garbage Removal

Kahut Waste Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kahut/***************** didn't come to get my trash on Friday, 12/23/22, due to the ice/snow storm. Totally understandable. My problem is they're now telling me they're going to perform a "makeup service" on the following Friday, 12/30/22, That's not a makeup day, it's just my regular pickup day. No makeup day is being offered. I called and asked for a credit, but received a call back saying they don't offer credits. Is it legal to charge for work you didn't do? I am asking for a refund/credit of $8.47 for the service they didn't provide. My normal monthly bill is $36.70. If you multiply that by 12 months, it's $440.40 per year. 52 pickups a year makes the amount they should refund me $8.47.

    Business Response

    Date: 11/11/2024

    Hi,

    When we experience inclement weather events that prevent us from safely operating our collections vehicles for one business day, we will delay service by one day and complete Friday customer collection on Saturday. If the snow/ice event prevents us from operating for two days or more days we are bound by D.O.T. Hours of Service regulations which require us to delay service until the following week. In this case, which is the scenario that prompted the complaint, we will collect double the normal service level for all waste streams at no additional charge. For example, if a customer has a 35 gallon trash cart 1x weekly we will pickup an additional 35 gallons at no charge on the next scheduled collection day. 

    It is never an easy decision to delay service, but the safety of our employees and community members is first and foremost. 

    Thank you,

    **** Wright 

    Site Manager

    Kahut Waste Services

Kahut Waste Services, LLC is NOT a BBB Accredited Business.

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