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Business Profile

Denturist

Natural Dentures & Implant Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

This profile includes complaints for Natural Dentures & Implant Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Natural Dentures & Implant Center has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Natural Dentures & Implant Center

      1241 Oak St Eugene, OR 97401-3519

    • Natural Dentures & Implant Center

      1683 W Harvard Ave Roseburg, OR 97471-2812

    • Natural Dentures & Implant Center

      3545 Lancaster Dr NE Salem, OR 97305-1435

    • Natural Dentures & Implant Center

      2294 NW Kings Blvd Corvallis, OR 97330-3923

    • Natural Dentures & Implant Center

      1647 12th St Florence, OR 97439-9494

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The inside of the upper denture appears not to have been properly buffed and smoothed. It is so rough and painful against the skin of the roof pf the my mouth that I couldnt wear it.And because I have not been able to wear them I am not sure how they fit. The outside of the upper denture has ripples and lines in the roof to the mouth. Maybe Natural Dentures didnt think I would notice them since I am visually disabled. The bottom denture is not tall or wide enough. I tried to explain this to *****, one of the denturists, before the final denture was created but he told me that no it is the top denture that is too short When I tried to further explain my thoughts, he left and told the office staff that she must have something going on with ****. **** is the other denturist. I had nothing going on with ****. He took the initial impressions of my dentures but I dont know if my concerns were passed on to him. Also, my old dentures were used as trays to form the base of my new dentures This might work for some but it also repeats any problems that the old denture might have.

      Business Response

      Date: 04/22/2024

      New full upper and new full lower dentures were delivered to patient on 4/2/24. Patient has returned for 1 adjustment on 4/12.  It is very normal and recommended to return for follow up appointments in the first month (or even 2 months) to ensure sore spots are addressed and any fit issues.  We would love for this patient to call and get scheduled for an adjustment appointment so we can address her concerns.  Without assessing the dentures we would not be able to determine if there are spots causing soreness or if there are fit issues.  One concern this patient had were the lines/wrinkles around the mouth.  Dentures (just like natural teeth) do not correct or prevent wrinkles.

      Customer Answer

      Date: 04/29/2024

       
      Complaint: 21548924

      I am rejecting this response because:

      Sincerely,

      ***************************

    Natural Dentures & Implant Center is NOT a BBB Accredited Business.

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