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Business Profile

Sporting Goods Retail

Tactics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order number *******. I bought 16 Patagonia clothes, but I only received 10. They asked me to contact **** *** looked at the photos of our package and asked us to contact the sender Tactics. Tactics refused to follow up and would not compensate. My request is to send me the 6 clothes I am missing or refund me.

    Business Response

    Date: 07/03/2024

    All items from this order were shipped in full and there is no visible damage to the packaging which was verified by *** scans. We have verified all fulfillment information and went as far as to weigh an identical shipment and everything checks out. This complaint is invalid and false.

    Customer Answer

    Date: 07/08/2024

     
    Complaint: 21883042

    I am rejecting this response because:
    The package was damaged, opened, clothes stolen, I paid for 16 pieces of clothing but only received 10. TACTICS should be held responsible
    Sincerely,

    ***************

    Business Response

    Date: 07/23/2024

    We attempted to help resolve this issue with the carrier, but were not provided sufficient evidence from the customer in a timely manner according to the requirements the carrier upholds. 

    Customer Answer

    Date: 07/25/2024

     
    Complaint: 21883042

    I am rejecting this response because:The courier bag was broken and stolen. I have provided the video and photos. What other evidence do you want me to provide? The merchant should ask *** for compensation, not me.

    Sincerely,

    ***************

    Business Response

    Date: 08/14/2024


    This message is to notify the ** regarding case # ********-41176 that we have refunded the customer filing the complaint for the items they claimed were stolen from their shipment even though they did not respond to our requests for additional information in a timely manner. We believe this refund was the the fully requested amount from the consumer and would like to have this case closed on our behalf and marked as resolved. Please let me know if you need any documentation to close this case as resolved.

    Sent from ************************* *************************************

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 21883042

    I am rejecting this response because:First of all, thank you BBB and ******* After 3 months, I finally received a refund, which is what I deserve. But the attitude of the staff of Tactics was very bad. They said I was a liar on the phone and refused to communicate with me. So I contacted BBB and ****** to help me.
    Sincerely,

    ***************

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid like $95 it might have been 90 for a pair of women's shoes that they did not deliver to my apartment they're saying that I didn't put in my apartment number but even if I didn't why did they pick a random apartment to give it to twice and my auto fill always puts in my apartment letter I just want the shoes

Tactics is NOT a BBB Accredited Business.

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